TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is a good online system I liked the program overall and was pleased with the result. Couple of frustrations -- There were times when the live help was not working. I also received some inaccurate information on Roth !RA and Roth 403b accounts.
Date published: 2023-04-15
Rated 1 out of 5 by from Not helpful It used to be easy to use TT. The product is much more likely to try and upsell you than help you save on taxes. The additional charge if you have any crypto holdings is ridiculous. We will be looking for new help this year
Date published: 2023-04-15
Rated 5 out of 5 by from Love the simplicity of Turbo tax I have used Turbo tax for several years and I like the services.
Date published: 2023-04-15
Rated 5 out of 5 by from SO HELPFUL This is my first time filing my taxes for 2 tax forms and Turbo Tax was so helpful. I could search anything and they would explain what everything meant! Thank you for making taxes easy!
Date published: 2023-04-15
Rated 1 out of 5 by from unreliable 1- I do not think your tool is asking the right questions for special cases 2- it is glitchy. It keeps getting stuck in loops 3- some buttons dont work - like "fix my return" button 4- too expensive for not having a decent customer service ... I may use your competition next year
Date published: 2023-04-15
Rated 4 out of 5 by from Turbotax review Everything was great until the AGI part from last year that is required to e-file. I filed with TurboTax but was only able to pull up my records from 2019 in the Tax Home section of Turbo Tax. This caused some inconvenience. I wish it would sync my info better.
Date published: 2023-04-15
Rated 5 out of 5 by from TURBO TAX IS THE BEST WELL IS VERY EASY AND THE PROGRAM DRIVES YOU TO ALL THE TOPICS IM USING TURBO TAX SICE 2012
Date published: 2023-04-15
Rated 5 out of 5 by from 2022 Tax and Beyond A fairly straight forward program. Help is always available.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is ight troubling but good sometimes. tax assistant expert was very nice and worked with me.
Date published: 2023-04-15
Rated 3 out of 5 by from Forced to have Turbo Premium I was forced to have turbo premium even though I was putting in the numbers myself. We have used turbo tax many times. I have never felt so frustrated about not being able to just pay for the turbo tax as I always have.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2560
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is a good online system I liked the program overall and was pleased with the result. Couple of frustrations -- There were times when the live help was not working. I also received some inaccurate information on Roth !RA and Roth 403b accounts.
Date published: 2023-04-15
Rated 1 out of 5 by from Not helpful It used to be easy to use TT. The product is much more likely to try and upsell you than help you save on taxes. The additional charge if you have any crypto holdings is ridiculous. We will be looking for new help this year
Date published: 2023-04-15
Rated 5 out of 5 by from Love the simplicity of Turbo tax I have used Turbo tax for several years and I like the services.
Date published: 2023-04-15
Rated 5 out of 5 by from SO HELPFUL This is my first time filing my taxes for 2 tax forms and Turbo Tax was so helpful. I could search anything and they would explain what everything meant! Thank you for making taxes easy!
Date published: 2023-04-15
Rated 1 out of 5 by from unreliable 1- I do not think your tool is asking the right questions for special cases 2- it is glitchy. It keeps getting stuck in loops 3- some buttons dont work - like "fix my return" button 4- too expensive for not having a decent customer service ... I may use your competition next year
Date published: 2023-04-15
Rated 4 out of 5 by from Turbotax review Everything was great until the AGI part from last year that is required to e-file. I filed with TurboTax but was only able to pull up my records from 2019 in the Tax Home section of Turbo Tax. This caused some inconvenience. I wish it would sync my info better.
Date published: 2023-04-15
Rated 5 out of 5 by from TURBO TAX IS THE BEST WELL IS VERY EASY AND THE PROGRAM DRIVES YOU TO ALL THE TOPICS IM USING TURBO TAX SICE 2012
Date published: 2023-04-15
Rated 5 out of 5 by from 2022 Tax and Beyond A fairly straight forward program. Help is always available.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is ight troubling but good sometimes. tax assistant expert was very nice and worked with me.
Date published: 2023-04-15
Rated 3 out of 5 by from Forced to have Turbo Premium I was forced to have turbo premium even though I was putting in the numbers myself. We have used turbo tax many times. I have never felt so frustrated about not being able to just pay for the turbo tax as I always have.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2560