TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Turbo Tax: Sometime changes are not so "good" I have used Turbo Tax (CD version) for 10 to 12 years. This year CD version no available. Needed Geek Squad help to download. My download version did not go back to last years version to get names, addresses, etc. I had to reenter all that data. This went on through the entire program. Had to reenter data for names and addresses for different sources of revenue and deductions. Worked for a railroad - but was never asked questions to put in data from RRB-1099-R. Never had screens where this years data was compared to last years data (Revenue sources and deductions). All of this added extra time in my overall time spent on using this program.
Date published: 2023-04-15
Rated 2 out of 5 by from Frustration I had to google how to get to the location to input a 1099-LTC. The help section wasn't any help. This year TurboTax wasn't very user friendly. Ended up mailing return despite the program saying there was an error which it wouldn't let me change or correct.
Date published: 2023-04-15
Rated 1 out of 5 by from Incredibly OVERPRICED, will not use again Cumbersome, overpriced, fearmongering software I won't be using again.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbotax I have been using Turbotax for over 20 years and always a great tax program.
Date published: 2023-04-15
Rated 5 out of 5 by from So much easier and faster this year Very easy to use, faster than last year, love that it keeps my information so I do not have to type it in again. Really love the new features this year. I have been using TurboTax for over 8 years and this year is WOW with the ease in doing my taxes. Also, if you have kids and alternate each year, TurboTax keeps track by letting you know how you filed last year and if you will do the same
Date published: 2023-04-15
Rated 5 out of 5 by from Getting expensive.... I'm used to this platform, but next year I will try another system (such as H&R Block), as the price for Turbotax just keeps going up and up and up....
Date published: 2023-04-15
Rated 3 out of 5 by from OverPriced and inceases each Year It works but they are out to get as much out of you as they can.... asking repeatedly about up sales you should not need if their product works.
Date published: 2023-04-15
Rated 5 out of 5 by from Simple to use Easy to navigate, easy to understand, live support when needed
Date published: 2023-04-15
Rated 4 out of 5 by from Turbo tax is awesome They make filing taxes easy! So easy even a caveman could do it
Date published: 2023-04-15
Rated 5 out of 5 by from User friendly I choose TurboTax every year because it is user friendly and also have tax experts (for an extra cost) that are so patient and helpful.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2552
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax: Sometime changes are not so "good" I have used Turbo Tax (CD version) for 10 to 12 years. This year CD version no available. Needed Geek Squad help to download. My download version did not go back to last years version to get names, addresses, etc. I had to reenter all that data. This went on through the entire program. Had to reenter data for names and addresses for different sources of revenue and deductions. Worked for a railroad - but was never asked questions to put in data from RRB-1099-R. Never had screens where this years data was compared to last years data (Revenue sources and deductions). All of this added extra time in my overall time spent on using this program.
Date published: 2023-04-15
Rated 2 out of 5 by from Frustration I had to google how to get to the location to input a 1099-LTC. The help section wasn't any help. This year TurboTax wasn't very user friendly. Ended up mailing return despite the program saying there was an error which it wouldn't let me change or correct.
Date published: 2023-04-15
Rated 1 out of 5 by from Incredibly OVERPRICED, will not use again Cumbersome, overpriced, fearmongering software I won't be using again.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbotax I have been using Turbotax for over 20 years and always a great tax program.
Date published: 2023-04-15
Rated 5 out of 5 by from So much easier and faster this year Very easy to use, faster than last year, love that it keeps my information so I do not have to type it in again. Really love the new features this year. I have been using TurboTax for over 8 years and this year is WOW with the ease in doing my taxes. Also, if you have kids and alternate each year, TurboTax keeps track by letting you know how you filed last year and if you will do the same
Date published: 2023-04-15
Rated 5 out of 5 by from Getting expensive.... I'm used to this platform, but next year I will try another system (such as H&R Block), as the price for Turbotax just keeps going up and up and up....
Date published: 2023-04-15
Rated 3 out of 5 by from OverPriced and inceases each Year It works but they are out to get as much out of you as they can.... asking repeatedly about up sales you should not need if their product works.
Date published: 2023-04-15
Rated 5 out of 5 by from Simple to use Easy to navigate, easy to understand, live support when needed
Date published: 2023-04-15
Rated 4 out of 5 by from Turbo tax is awesome They make filing taxes easy! So easy even a caveman could do it
Date published: 2023-04-15
Rated 5 out of 5 by from User friendly I choose TurboTax every year because it is user friendly and also have tax experts (for an extra cost) that are so patient and helpful.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2552