TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Used to Like TurboTax...not anymore I have used TurboTax for years. I have always used the edition without live expert help bc I don't need it. I did not select Turbotax Premier Live but TurboTax decided to try to charge me for it anyway. When I contacted customer support (Nathan W.) I was told that I would have to downgrade and re-enter all my information. I politely told him that i would never have signed up for the live edition as I don't need it due to my law background. He became very rude, accused me of making false statements (what customer service agent does that???). It's such an unacceptable response by a customer service person. I hope you retrain Nathan W. i never needed or used the live expert help. The way he implied that I was a liar was so unprofessional. If this is what you teach is acceptable for your CS agents to say, then maybe you need to revamp your CS leadership team.
Date published: 2023-04-16
Rated 5 out of 5 by from Better than our in-person tax filing experiences.. Straightforward, good links to additional info and explanations, and efficient filing experience.
Date published: 2023-04-16
Rated 5 out of 5 by from Solid Tax Prep Program I've been utilizing Turbo Tax as long as it's been around. While it has changed / improved over that time, it remains a solid Tax Prep Program!
Date published: 2023-04-16
Rated 5 out of 5 by from excellent customer support - EXCELLENT !!!! i called multiple times with various concerns and issues filing my taxes using TurboTax. The staff was very responsive,well versed and trained in helping me out with all my issues !
Date published: 2023-04-16
Rated 5 out of 5 by from easy to fill i dont really have to worry about anything with turbo tax, i love that i dont have to carry a folder around with documents .. They can pull all my report :)
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax Easy as Pie The assistance your receive, makes it easy for file your income tax with Turbo Tax
Date published: 2023-04-16
Rated 5 out of 5 by from Very easy It's pricy but worth it in my opinion. As a small business owner I want to make sure I am getting every deduction. I feel confident I'm getting my maximum return.
Date published: 2023-04-16
Rated 2 out of 5 by from Medfiocre Well, after you enter some info it tells you there's an update but doesn't save info you just entered. How about checking when you start program and at set intervals? Program is very hard to search for information within. Very slow to load.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is super easy to use! I love using Turbo Tax. They ask all the right questions so I know my return is accurate.
Date published: 2023-04-16
Rated 4 out of 5 by from good Ive used Turbo Tax Premier for several years now. It's good, and most certainly better than plowing through IRS Pubs and forms for AMT, estate k-1s, and investment income. At times I've had to go to Forms and push an entry to get it to prompt questions. For example this year we had an AMT credit from prior years, but having switched from a pc to a Mac, TT didn't "know" last years return and wouldn't ask for the info I needed to provide. If you don't know what you are doing and where you need to go, you could miss some important entries to file complete and accurate return. All in all, its far less expensive than hiring a tax preparer, but if you have a more complex return, I feel TT is only for those fairly familiar with tax rules and regs or those willing to dive in and read IRS Pubs when in doubt.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2528
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Used to Like TurboTax...not anymore I have used TurboTax for years. I have always used the edition without live expert help bc I don't need it. I did not select Turbotax Premier Live but TurboTax decided to try to charge me for it anyway. When I contacted customer support (Nathan W.) I was told that I would have to downgrade and re-enter all my information. I politely told him that i would never have signed up for the live edition as I don't need it due to my law background. He became very rude, accused me of making false statements (what customer service agent does that???). It's such an unacceptable response by a customer service person. I hope you retrain Nathan W. i never needed or used the live expert help. The way he implied that I was a liar was so unprofessional. If this is what you teach is acceptable for your CS agents to say, then maybe you need to revamp your CS leadership team.
Date published: 2023-04-16
Rated 5 out of 5 by from Better than our in-person tax filing experiences.. Straightforward, good links to additional info and explanations, and efficient filing experience.
Date published: 2023-04-16
Rated 5 out of 5 by from Solid Tax Prep Program I've been utilizing Turbo Tax as long as it's been around. While it has changed / improved over that time, it remains a solid Tax Prep Program!
Date published: 2023-04-16
Rated 5 out of 5 by from excellent customer support - EXCELLENT !!!! i called multiple times with various concerns and issues filing my taxes using TurboTax. The staff was very responsive,well versed and trained in helping me out with all my issues !
Date published: 2023-04-16
Rated 5 out of 5 by from easy to fill i dont really have to worry about anything with turbo tax, i love that i dont have to carry a folder around with documents .. They can pull all my report :)
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax Easy as Pie The assistance your receive, makes it easy for file your income tax with Turbo Tax
Date published: 2023-04-16
Rated 5 out of 5 by from Very easy It's pricy but worth it in my opinion. As a small business owner I want to make sure I am getting every deduction. I feel confident I'm getting my maximum return.
Date published: 2023-04-16
Rated 2 out of 5 by from Medfiocre Well, after you enter some info it tells you there's an update but doesn't save info you just entered. How about checking when you start program and at set intervals? Program is very hard to search for information within. Very slow to load.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is super easy to use! I love using Turbo Tax. They ask all the right questions so I know my return is accurate.
Date published: 2023-04-16
Rated 4 out of 5 by from good Ive used Turbo Tax Premier for several years now. It's good, and most certainly better than plowing through IRS Pubs and forms for AMT, estate k-1s, and investment income. At times I've had to go to Forms and push an entry to get it to prompt questions. For example this year we had an AMT credit from prior years, but having switched from a pc to a Mac, TT didn't "know" last years return and wouldn't ask for the info I needed to provide. If you don't know what you are doing and where you need to go, you could miss some important entries to file complete and accurate return. All in all, its far less expensive than hiring a tax preparer, but if you have a more complex return, I feel TT is only for those fairly familiar with tax rules and regs or those willing to dive in and read IRS Pubs when in doubt.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2528