TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Good for the most part, but better FAQs are needed There really should be more details regarding certain errors that can assist people without you having to pay 200plus dollars to speak with someone. the chat forums seemed to be way more helpful than the faqs, but that requires going down a rabbit hole just to get the information you need.
Date published: 2023-04-16
Rated 5 out of 5 by from Great Tax platform Pretty easy and straight forward Awesome technical support when it is needed.
Date published: 2023-04-16
Rated 5 out of 5 by from Life should be this easy! Simple to follow the logical clicks. Asks for information I'd never think about looking for a deduction. When I click for more explanation, the information is clear, easy to understand, and well written.
Date published: 2023-04-16
Rated 4 out of 5 by from Expensive but good I’ve used TurboTax for 20years it’s been good to me so far.
Date published: 2023-04-16
Rated 4 out of 5 by from Sometimes Tedious I have used TT for a lot of years and it keeps some information for the next tax year. It works great keeping track of my rental property from year to year. This year we sold a home so it had to be disclosed in TT. However, the program should have determined if I qualified for the profit exemption before I spent an hour trying to find or recall home improvements. Had no idea I would need to know the value of all improvements for the many years we lived in our home. Would like to suggest that when each item is completed the return screen would place you where the next entry topic begins. Constantly scrolling down to find what is next. Wish a few more times like driver license and bank account numbers would carry over.
Date published: 2023-04-16
Rated 5 out of 5 by from Always Easy Every year Turbo Tax makes it easy to take care of our family's return. I'm grateful for this service!
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax is the BEST Detailed in information needed to file the taxes is provided. Quickly completed. Will highly recommend and will use in the future.
Date published: 2023-04-16
Rated 5 out of 5 by from Messages Whoever I was chatting with stuck right by my side. Answered all my questions without hesitation. Thank you
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax excellent program Turbo Tax easy to follow and understand, I would recommend to anybody
Date published: 2023-04-16
Rated 1 out of 5 by from No confidence This is the second year in a row that I feel like my taxes have been screwed up. I'm going to have to hire an accountant to review.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2515
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Good for the most part, but better FAQs are needed There really should be more details regarding certain errors that can assist people without you having to pay 200plus dollars to speak with someone. the chat forums seemed to be way more helpful than the faqs, but that requires going down a rabbit hole just to get the information you need.
Date published: 2023-04-16
Rated 5 out of 5 by from Great Tax platform Pretty easy and straight forward Awesome technical support when it is needed.
Date published: 2023-04-16
Rated 5 out of 5 by from Life should be this easy! Simple to follow the logical clicks. Asks for information I'd never think about looking for a deduction. When I click for more explanation, the information is clear, easy to understand, and well written.
Date published: 2023-04-16
Rated 4 out of 5 by from Expensive but good I’ve used TurboTax for 20years it’s been good to me so far.
Date published: 2023-04-16
Rated 4 out of 5 by from Sometimes Tedious I have used TT for a lot of years and it keeps some information for the next tax year. It works great keeping track of my rental property from year to year. This year we sold a home so it had to be disclosed in TT. However, the program should have determined if I qualified for the profit exemption before I spent an hour trying to find or recall home improvements. Had no idea I would need to know the value of all improvements for the many years we lived in our home. Would like to suggest that when each item is completed the return screen would place you where the next entry topic begins. Constantly scrolling down to find what is next. Wish a few more times like driver license and bank account numbers would carry over.
Date published: 2023-04-16
Rated 5 out of 5 by from Always Easy Every year Turbo Tax makes it easy to take care of our family's return. I'm grateful for this service!
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax is the BEST Detailed in information needed to file the taxes is provided. Quickly completed. Will highly recommend and will use in the future.
Date published: 2023-04-16
Rated 5 out of 5 by from Messages Whoever I was chatting with stuck right by my side. Answered all my questions without hesitation. Thank you
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax excellent program Turbo Tax easy to follow and understand, I would recommend to anybody
Date published: 2023-04-16
Rated 1 out of 5 by from No confidence This is the second year in a row that I feel like my taxes have been screwed up. I'm going to have to hire an accountant to review.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2515