TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Likes and dislikes I've been a turbotax user for over 20 years. I like the turbo tax software and ease of use. I don't like to continuous upscale efforts, and found their live tax advisors useless. In 2021 I had questions around a home sale and purchase during the same year and contacted them for help. I spoke to two different representatives and they had very basic tax knowledge. I eventually found a direct examples and information I needed in the TurboTax FAQ's.
Date published: 2023-04-15
Rated 1 out of 5 by from Loops, technical issues, incorrect info autofilled Improperly claimed a dependent although it was clearly selected that she should not be claimed. Looped me around in the "fixing" stage. Had a lovely person help me from TurboTax, but the system wouldn't let us connect computers.
Date published: 2023-04-15
Rated 5 out of 5 by from Great Tax Experience with TurboTax Finished my taxes within an hour and it was a quick easy process with plenty of assistance along the way!
Date published: 2023-04-15
Rated 5 out of 5 by from awesome I have always loved TurboTax it is the quickest, easiest way to do your taxes.
Date published: 2023-04-15
Rated 3 out of 5 by from Relieving The tax process was simple and easy to process. Little expensive compared to other brands, but easy to use.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is really so easy! I kept thinking: What a great product! I don't know why I dread my taxes every year...
Date published: 2023-04-15
Rated 1 out of 5 by from TurboTax is Overrated I've used TurboTax for the last several years and it just seems like they're overcharging for a service I've seen other companies charge less for. I mean I'm grateful for the help but it just doesn't seem like it's worth the price.
Date published: 2023-04-15
Rated 4 out of 5 by from taxes! The software is very helpful, however, it is difficult to see how some of the calculations are done, and if you want to go back and look at something it forces you to walk through many screens again.
Date published: 2023-04-15
Rated 3 out of 5 by from Its ok Easy to follow for simple returns. Does not cover everything.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome Simple and Fast and easy to get done. Will use next year
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2506
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Likes and dislikes I've been a turbotax user for over 20 years. I like the turbo tax software and ease of use. I don't like to continuous upscale efforts, and found their live tax advisors useless. In 2021 I had questions around a home sale and purchase during the same year and contacted them for help. I spoke to two different representatives and they had very basic tax knowledge. I eventually found a direct examples and information I needed in the TurboTax FAQ's.
Date published: 2023-04-15
Rated 1 out of 5 by from Loops, technical issues, incorrect info autofilled Improperly claimed a dependent although it was clearly selected that she should not be claimed. Looped me around in the "fixing" stage. Had a lovely person help me from TurboTax, but the system wouldn't let us connect computers.
Date published: 2023-04-15
Rated 5 out of 5 by from Great Tax Experience with TurboTax Finished my taxes within an hour and it was a quick easy process with plenty of assistance along the way!
Date published: 2023-04-15
Rated 5 out of 5 by from awesome I have always loved TurboTax it is the quickest, easiest way to do your taxes.
Date published: 2023-04-15
Rated 3 out of 5 by from Relieving The tax process was simple and easy to process. Little expensive compared to other brands, but easy to use.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is really so easy! I kept thinking: What a great product! I don't know why I dread my taxes every year...
Date published: 2023-04-15
Rated 1 out of 5 by from TurboTax is Overrated I've used TurboTax for the last several years and it just seems like they're overcharging for a service I've seen other companies charge less for. I mean I'm grateful for the help but it just doesn't seem like it's worth the price.
Date published: 2023-04-15
Rated 4 out of 5 by from taxes! The software is very helpful, however, it is difficult to see how some of the calculations are done, and if you want to go back and look at something it forces you to walk through many screens again.
Date published: 2023-04-15
Rated 3 out of 5 by from Its ok Easy to follow for simple returns. Does not cover everything.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome Simple and Fast and easy to get done. Will use next year
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2506