TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Frustrating as hell Circular process; multiple rejections by Feds and State due to forms issues (meals expensed); multiple attempts to extract additional funds for what should be a simple process.
Date published: 2023-04-15
Rated 3 out of 5 by from Not pleased Was sent an email saying I was Eligible for 20 % off yet it never was applied to my fees
Date published: 2023-04-15
Rated 5 out of 5 by from Love Turbo Tax I've used Turbo Tax with Max benefits for years. The product is easy to use and the Max benefits have come in handy on two occasions when I got notices from the IRS.
Date published: 2023-04-15
Rated 3 out of 5 by from Easy but they sneak in charges Super easy, love that - but when it comes to payment, they should just take off "It's free" . It's never free. And then they charge you $60+ to file at the end and you don't eve know why it got so high, it was suppose to be $35.
Date published: 2023-04-15
Rated 4 out of 5 by from Changed amount of fed return at last screen My refund amount was 1006, less $59 for federal,(no FREE option which is bogus because it states you can file for FREE) Then another $59 for the State. why do we have to pay 2 charges for one session??? BOGUS! Then ON TOP of these 2 FEES...yet ANOTHER FEE of $39 to process. what am I left with??? It was stated on the screen before I submitted my taxes that now My federal return amount (after fees were taken out) was $849. THen when I transmitted my files it stated my Federal return was now $639?>?????? WHY????
Date published: 2023-04-15
Rated 5 out of 5 by from 2022 Improvements are 10/10! Nice Job Intuit! Best version of your software yet. The step through was so quick and I never felt like I was putting the wrong information into my taxes.
Date published: 2023-04-15
Rated 4 out of 5 by from Loyal for 18 years I've been using Turbotax since 2004, and the experience is always good. It intuitive and very user friendly. However, it becoming a bit too expensive compared to other online tax prep options.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo tax is perfect for me Easy to follow, assistance with a click. Used for 5 years, love it
Date published: 2023-04-15
Rated 4 out of 5 by from Turbotax 2022 taxes Very intuitive and instructions are clear. However, its getting very expensive.
Date published: 2023-04-15
Rated 2 out of 5 by from expensive The processing fees are very expensive. It was very disappointing to learn of some of these at the end of the process.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2498
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Frustrating as hell Circular process; multiple rejections by Feds and State due to forms issues (meals expensed); multiple attempts to extract additional funds for what should be a simple process.
Date published: 2023-04-15
Rated 3 out of 5 by from Not pleased Was sent an email saying I was Eligible for 20 % off yet it never was applied to my fees
Date published: 2023-04-15
Rated 5 out of 5 by from Love Turbo Tax I've used Turbo Tax with Max benefits for years. The product is easy to use and the Max benefits have come in handy on two occasions when I got notices from the IRS.
Date published: 2023-04-15
Rated 3 out of 5 by from Easy but they sneak in charges Super easy, love that - but when it comes to payment, they should just take off "It's free" . It's never free. And then they charge you $60+ to file at the end and you don't eve know why it got so high, it was suppose to be $35.
Date published: 2023-04-15
Rated 4 out of 5 by from Changed amount of fed return at last screen My refund amount was 1006, less $59 for federal,(no FREE option which is bogus because it states you can file for FREE) Then another $59 for the State. why do we have to pay 2 charges for one session??? BOGUS! Then ON TOP of these 2 FEES...yet ANOTHER FEE of $39 to process. what am I left with??? It was stated on the screen before I submitted my taxes that now My federal return amount (after fees were taken out) was $849. THen when I transmitted my files it stated my Federal return was now $639?>?????? WHY????
Date published: 2023-04-15
Rated 5 out of 5 by from 2022 Improvements are 10/10! Nice Job Intuit! Best version of your software yet. The step through was so quick and I never felt like I was putting the wrong information into my taxes.
Date published: 2023-04-15
Rated 4 out of 5 by from Loyal for 18 years I've been using Turbotax since 2004, and the experience is always good. It intuitive and very user friendly. However, it becoming a bit too expensive compared to other online tax prep options.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo tax is perfect for me Easy to follow, assistance with a click. Used for 5 years, love it
Date published: 2023-04-15
Rated 4 out of 5 by from Turbotax 2022 taxes Very intuitive and instructions are clear. However, its getting very expensive.
Date published: 2023-04-15
Rated 2 out of 5 by from expensive The processing fees are very expensive. It was very disappointing to learn of some of these at the end of the process.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2498