TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax was great . I was helped greatly by Turbo Tax through a very difficult time as my wife passed a e week before Thanksgiving and she had all info stored electronically, I didn't have any of the passwords.
Date published: 2021-06-08
Rated 2 out of 5 by from amending taxes sucked trying to get my amendment done was next to impossible. lots of googling and trail and error. i feel like i should have gone to a actual person
Date published: 2021-06-08
Rated 5 out of 5 by from Very helpful The live rep was very helpful and I received a refund from the help of the attendant
Date published: 2021-06-08
Rated 5 out of 5 by from great great experiences ---------------------------------------------------------------------------------------------
Date published: 2021-06-08
Rated 5 out of 5 by from Turbo Tax came through when no one else could. My Tax Pro was great and worked through the time differences to ensure my taxes were completed.
Date published: 2021-06-08
Rated 4 out of 5 by from Thank you. My expert Michael is excellent. I feel like an the service itself was not prepared for what should have been easy to prepare for (last minute deadline service) and instead paused all services...when it's the one service you provide. do better. it's a stat for goodness sake y'all should have been ready. 2. tech won't allow me to truly review taxes prior to paying/checking out so I have no idea of details just an overview. I get it - it's so nobody steal their taxes so I understand. I almost have to buy protection because I have no idea what I just signed off on. But again, my Expert was excellent in talking me through hiccups and answer tax concern questions. 3. please save this feedback form until after I have actually filed! I'm writing a review for something that hasn't actually happened....and now I need a nickname to post. I'm too tired to think!
Date published: 2021-06-08
Rated 4 out of 5 by from Turbo Tax is a very good! First time user. It was a bit difficult in the beginning and then it was pretty intuitive.
Date published: 2021-06-08
Rated 4 out of 5 by from Turbo Tax is a very helpful tool for filing taxes I have used Turbo Tax for years and it is a very good product. The software is very thorough which is what I like. The one thing that is frustrating is that when you finish a section it takes you out and back tot the top of overall page. You have to scroll down to the bottom to see the next section. Otherwise a great tool!!!
Date published: 2021-06-08
Rated 4 out of 5 by from PDF Problems I was not able to save a pdf of my return to my designated folder. I was only able to save it on the desktop and then move it from the desktop to my folder. It took a while to find this out. I tried several folders first. It kept saying something like 'no file by that name' as if it was trying to write over an existing file. I think I had this problem last year. Also when it asked me to download a pdf of what I had to send in the mail after e-filling it also said it couldn't generate the pdf. I am assuming there is nothing to send in the mail.
Date published: 2021-06-08
Rated 5 out of 5 by from Very nice review My agent was very resourceful and knowledgeable about my particular circumstances. Well worth the extra effort and was very patient with me.
Date published: 2021-06-08
All TurboTax® Offerings Reviews - Page 250
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax was great . I was helped greatly by Turbo Tax through a very difficult time as my wife passed a e week before Thanksgiving and she had all info stored electronically, I didn't have any of the passwords.
Date published: 2021-06-08
Rated 2 out of 5 by from amending taxes sucked trying to get my amendment done was next to impossible. lots of googling and trail and error. i feel like i should have gone to a actual person
Date published: 2021-06-08
Rated 5 out of 5 by from Very helpful The live rep was very helpful and I received a refund from the help of the attendant
Date published: 2021-06-08
Rated 5 out of 5 by from great great experiences ---------------------------------------------------------------------------------------------
Date published: 2021-06-08
Rated 5 out of 5 by from Turbo Tax came through when no one else could. My Tax Pro was great and worked through the time differences to ensure my taxes were completed.
Date published: 2021-06-08
Rated 4 out of 5 by from Thank you. My expert Michael is excellent. I feel like an the service itself was not prepared for what should have been easy to prepare for (last minute deadline service) and instead paused all services...when it's the one service you provide. do better. it's a stat for goodness sake y'all should have been ready. 2. tech won't allow me to truly review taxes prior to paying/checking out so I have no idea of details just an overview. I get it - it's so nobody steal their taxes so I understand. I almost have to buy protection because I have no idea what I just signed off on. But again, my Expert was excellent in talking me through hiccups and answer tax concern questions. 3. please save this feedback form until after I have actually filed! I'm writing a review for something that hasn't actually happened....and now I need a nickname to post. I'm too tired to think!
Date published: 2021-06-08
Rated 4 out of 5 by from Turbo Tax is a very good! First time user. It was a bit difficult in the beginning and then it was pretty intuitive.
Date published: 2021-06-08
Rated 4 out of 5 by from Turbo Tax is a very helpful tool for filing taxes I have used Turbo Tax for years and it is a very good product. The software is very thorough which is what I like. The one thing that is frustrating is that when you finish a section it takes you out and back tot the top of overall page. You have to scroll down to the bottom to see the next section. Otherwise a great tool!!!
Date published: 2021-06-08
Rated 4 out of 5 by from PDF Problems I was not able to save a pdf of my return to my designated folder. I was only able to save it on the desktop and then move it from the desktop to my folder. It took a while to find this out. I tried several folders first. It kept saying something like 'no file by that name' as if it was trying to write over an existing file. I think I had this problem last year. Also when it asked me to download a pdf of what I had to send in the mail after e-filling it also said it couldn't generate the pdf. I am assuming there is nothing to send in the mail.
Date published: 2021-06-08
Rated 5 out of 5 by from Very nice review My agent was very resourceful and knowledgeable about my particular circumstances. Well worth the extra effort and was very patient with me.
Date published: 2021-06-08
All TurboTax® Offerings Reviews - Page 250