TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Easy to follow and complete Turbo Tax covers every item I need and is easy to follow and complete.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is GREAT I have been using the program for years, this year was a bit different after the passing of my husband and the changes in the taxes with that. Turbo tax walked me through everything making this one less thing to worry about.
Date published: 2023-04-15
Rated 5 out of 5 by from 8th Year This is my 8th year using Turbo Tax. I highly recommend it.
Date published: 2023-04-15
Rated 1 out of 5 by from additional state return I think it was ridiculous that I paid about $60 for a Kansas interest tax return for a $1 due in taxes (which did not need to be paid because it was so low).
Date published: 2023-04-15
Rated 4 out of 5 by from Its ok. But confusing at times. It started off ok. It kept jumping out of the process??? We filed married - jointly, but it still asked me if my spouse filed a tax return????? My wife passed away in January, but it still asked me lots of questions even though I answered that she was unemployed???
Date published: 2023-04-15
Rated 3 out of 5 by from This was confusing and lacked actual help. The process constantly pointed me toward more expensive products but didn't actually deliver anything I couldn't input myself despite having links to the needed information. There were many instances that required my input but didn't have a place to actually type in the information. There were questions I was asked but no clue where or how to find that information. The "Free Tax Filing" link was well hidden and eventually I gave up looking for it.
Date published: 2023-04-15
Rated 4 out of 5 by from Good, just annoying sometimes The tax filing part was excellent. TurboTax confused me totally about what my account was, how much I had to pay, if I already had to pay. It never knew when I was logged in or not logged in.
Date published: 2023-04-15
Rated 3 out of 5 by from TurboTax I believe it is a bit on the expensive side. However, I can appreciate that the site is user friendly.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax HELP It was great I received help in anuthing I was having trouble with
Date published: 2023-04-15
Rated 2 out of 5 by from Turbo Tax I found that there was too much marketing and additional expenses.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2475
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to follow and complete Turbo Tax covers every item I need and is easy to follow and complete.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is GREAT I have been using the program for years, this year was a bit different after the passing of my husband and the changes in the taxes with that. Turbo tax walked me through everything making this one less thing to worry about.
Date published: 2023-04-15
Rated 5 out of 5 by from 8th Year This is my 8th year using Turbo Tax. I highly recommend it.
Date published: 2023-04-15
Rated 1 out of 5 by from additional state return I think it was ridiculous that I paid about $60 for a Kansas interest tax return for a $1 due in taxes (which did not need to be paid because it was so low).
Date published: 2023-04-15
Rated 4 out of 5 by from Its ok. But confusing at times. It started off ok. It kept jumping out of the process??? We filed married - jointly, but it still asked me if my spouse filed a tax return????? My wife passed away in January, but it still asked me lots of questions even though I answered that she was unemployed???
Date published: 2023-04-15
Rated 3 out of 5 by from This was confusing and lacked actual help. The process constantly pointed me toward more expensive products but didn't actually deliver anything I couldn't input myself despite having links to the needed information. There were many instances that required my input but didn't have a place to actually type in the information. There were questions I was asked but no clue where or how to find that information. The "Free Tax Filing" link was well hidden and eventually I gave up looking for it.
Date published: 2023-04-15
Rated 4 out of 5 by from Good, just annoying sometimes The tax filing part was excellent. TurboTax confused me totally about what my account was, how much I had to pay, if I already had to pay. It never knew when I was logged in or not logged in.
Date published: 2023-04-15
Rated 3 out of 5 by from TurboTax I believe it is a bit on the expensive side. However, I can appreciate that the site is user friendly.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax HELP It was great I received help in anuthing I was having trouble with
Date published: 2023-04-15
Rated 2 out of 5 by from Turbo Tax I found that there was too much marketing and additional expenses.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2475