TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Love Turbo Tax Love Turbo Tax. No need to pay anyone . I've been filing my own taxes w/ Turbo tax for almost 10 years now.
Date published: 2023-04-15
Rated 5 out of 5 by from Great service Easy to use, very helpful love using Turbo Tax. Plan to use every year.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is terrific! TurboTax makes the yearly nightmare a manageable adventure; I won't use anything else for this going forward!
Date published: 2023-04-15
Rated 5 out of 5 by from Simple, easy & fast I've been using Intuit Turbotax for years, and it always seems to get just a little better. The only hassle when I do taxes is on my end... or the government's end. It automatically keeps me updated on any tax changes, and makes them easy to understand and follow.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax ROCKS Very user friendly and the help areas are very informaive
Date published: 2023-04-15
Rated 3 out of 5 by from Filing is complete I had issues in the past where my post check number would actually double my 1099DIV. I logged in with Emily and she helped me through! Emily was fantastic!
Date published: 2023-04-15
Rated 5 out of 5 by from Fast and Easy Years ago I filed my first return with Turbo Tax. I was scared I would make mistakes. The system walks you through. Ask questions in a reasonable manner, and has great help and explanation features.
Date published: 2023-04-15
Rated 4 out of 5 by from Good experience when dealing with an annoying task TurboTax flowed very well. I like the auto uploading of W2s and the ability to take photos to upload documents.
Date published: 2023-04-15
Rated 2 out of 5 by from TurboTax is disappointing this year I have been a TurboTax user for several years, and this is the most disappointing experience yet. The first issue is the upselling - screen after screen of trying to up-sell your extra services and products. It was frustrating to get interrupted in the flow because preparing taxes isn't hard enough without being bombarded with ads and questioning my skills in using your product. The second issue was the program charged me for the TurboTax product even though I had already purchased it at Best Buy. Gordon, your customer service representative, was great and assured me this wasn't the way it was supposed to work (!), but I will still have to wait for my refund for the product. All in all, this has been a disappointing experience and I do not plan to use TurboTax next year to file my taxes.
Date published: 2023-04-15
Rated 5 out of 5 by from Excellent Product Fast , easy and efficient. Great Prompting service.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2472
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love Turbo Tax Love Turbo Tax. No need to pay anyone . I've been filing my own taxes w/ Turbo tax for almost 10 years now.
Date published: 2023-04-15
Rated 5 out of 5 by from Great service Easy to use, very helpful love using Turbo Tax. Plan to use every year.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is terrific! TurboTax makes the yearly nightmare a manageable adventure; I won't use anything else for this going forward!
Date published: 2023-04-15
Rated 5 out of 5 by from Simple, easy & fast I've been using Intuit Turbotax for years, and it always seems to get just a little better. The only hassle when I do taxes is on my end... or the government's end. It automatically keeps me updated on any tax changes, and makes them easy to understand and follow.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax ROCKS Very user friendly and the help areas are very informaive
Date published: 2023-04-15
Rated 3 out of 5 by from Filing is complete I had issues in the past where my post check number would actually double my 1099DIV. I logged in with Emily and she helped me through! Emily was fantastic!
Date published: 2023-04-15
Rated 5 out of 5 by from Fast and Easy Years ago I filed my first return with Turbo Tax. I was scared I would make mistakes. The system walks you through. Ask questions in a reasonable manner, and has great help and explanation features.
Date published: 2023-04-15
Rated 4 out of 5 by from Good experience when dealing with an annoying task TurboTax flowed very well. I like the auto uploading of W2s and the ability to take photos to upload documents.
Date published: 2023-04-15
Rated 2 out of 5 by from TurboTax is disappointing this year I have been a TurboTax user for several years, and this is the most disappointing experience yet. The first issue is the upselling - screen after screen of trying to up-sell your extra services and products. It was frustrating to get interrupted in the flow because preparing taxes isn't hard enough without being bombarded with ads and questioning my skills in using your product. The second issue was the program charged me for the TurboTax product even though I had already purchased it at Best Buy. Gordon, your customer service representative, was great and assured me this wasn't the way it was supposed to work (!), but I will still have to wait for my refund for the product. All in all, this has been a disappointing experience and I do not plan to use TurboTax next year to file my taxes.
Date published: 2023-04-15
Rated 5 out of 5 by from Excellent Product Fast , easy and efficient. Great Prompting service.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2472