TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Disappointed for the first time this year What a mess! A simple thing....upon getting to the final review, I noticed that I had not entered all of my Medical Expenses. I remembered having answered a question "are your medical expenses more than $11,000?" at one point. I answered 'no' (because my figures at the time showed they weren't). At the end, I discovered that insurance premiums are considered a Medical Expense, and also noticed that I had missed a few bills that had been paid. All of that went well over $11,000. So I tried to figure out how to go back and fix the situation. Spent an hour reading in the help section and trying everything I could think of. No luck. Called the help line and spoke with a service rep who, while she was pleasant, obviously knew no more than I did. She basically led me through all the avenues I had already tried. No luck. Her recommendation was "print out your returns and make the changes manually and just mail them in". Uhhhhh...no I don't think so. That's just silly that there's no way to fix this. There used to be a "forms" section where you could skip to a specific form and edit it directly. She said that feature is "only on the PC version now". Ugh. So she transferred me to a "more senior rep" at my request. I verified at the beginning of the call that she was a higher-level rep. She knew no more than the first person, and no more than I did. Once again led me through all of the same things I had now gone through 4-5 different times. She was zero additional help. Her recommendation was "delete everything and start over again". Uhhhh....no I don't think so after having already spent like 5 hours getting to this point and ANOTHER 3-4 hours researching and on the phone with the two of them! In the past, the best thing about TurboTax has been its user-friendliness and simplicity. I have recommended it to literally hundreds of friends, coworkers, acquaintances, etc. No more! And I may very well be moving to one of your competitors for next year's return.....depending on the response to this review.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax makes taxes easy I've been using TurboTax for a number of years for my taxes and it has been incredible helpful. The questions it asks helps me to think of changes to my financial situation that I wouldn't otherwise consider. The prompts are very helpful and the software has been easy for me to use.
Date published: 2023-04-15
Rated 5 out of 5 by from I like Turbo Tax It is fast and easy. It allowed me to import my W2. It has all my personal information from previous years.
Date published: 2023-04-15
Rated 5 out of 5 by from 2022 Taxes Easy to Complete As usual, Turbo Tax made preparation of my tax return super easy.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome. Made taxes a lot less painful! The importing of bank account and credit card transactions is a game changer.
Date published: 2023-04-15
Rated 5 out of 5 by from awesome! I am self employed and have been using Turbo for the last 3 tax years
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo tax Great Very easy to use and detail explanation at every step of filing process.
Date published: 2023-04-15
Rated 1 out of 5 by from Turbo Tax should be illegal Prices keep increasing each year, Intuit is a monopoly
Date published: 2023-04-15
Rated 5 out of 5 by from Easy and Quick Turbotax made the process quick and easy for a first time filer
Date published: 2023-04-15
Rated 3 out of 5 by from Not worth the money Turbo Tax has gone up so much in price it is no longer of value. This year is the second time I did not receive my discount offered through Stride. The application now skips most sections and moves you to only the most common questions to rush you to file right away.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2425
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Disappointed for the first time this year What a mess! A simple thing....upon getting to the final review, I noticed that I had not entered all of my Medical Expenses. I remembered having answered a question "are your medical expenses more than $11,000?" at one point. I answered 'no' (because my figures at the time showed they weren't). At the end, I discovered that insurance premiums are considered a Medical Expense, and also noticed that I had missed a few bills that had been paid. All of that went well over $11,000. So I tried to figure out how to go back and fix the situation. Spent an hour reading in the help section and trying everything I could think of. No luck. Called the help line and spoke with a service rep who, while she was pleasant, obviously knew no more than I did. She basically led me through all the avenues I had already tried. No luck. Her recommendation was "print out your returns and make the changes manually and just mail them in". Uhhhhh...no I don't think so. That's just silly that there's no way to fix this. There used to be a "forms" section where you could skip to a specific form and edit it directly. She said that feature is "only on the PC version now". Ugh. So she transferred me to a "more senior rep" at my request. I verified at the beginning of the call that she was a higher-level rep. She knew no more than the first person, and no more than I did. Once again led me through all of the same things I had now gone through 4-5 different times. She was zero additional help. Her recommendation was "delete everything and start over again". Uhhhh....no I don't think so after having already spent like 5 hours getting to this point and ANOTHER 3-4 hours researching and on the phone with the two of them! In the past, the best thing about TurboTax has been its user-friendliness and simplicity. I have recommended it to literally hundreds of friends, coworkers, acquaintances, etc. No more! And I may very well be moving to one of your competitors for next year's return.....depending on the response to this review.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax makes taxes easy I've been using TurboTax for a number of years for my taxes and it has been incredible helpful. The questions it asks helps me to think of changes to my financial situation that I wouldn't otherwise consider. The prompts are very helpful and the software has been easy for me to use.
Date published: 2023-04-15
Rated 5 out of 5 by from I like Turbo Tax It is fast and easy. It allowed me to import my W2. It has all my personal information from previous years.
Date published: 2023-04-15
Rated 5 out of 5 by from 2022 Taxes Easy to Complete As usual, Turbo Tax made preparation of my tax return super easy.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome. Made taxes a lot less painful! The importing of bank account and credit card transactions is a game changer.
Date published: 2023-04-15
Rated 5 out of 5 by from awesome! I am self employed and have been using Turbo for the last 3 tax years
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo tax Great Very easy to use and detail explanation at every step of filing process.
Date published: 2023-04-15
Rated 1 out of 5 by from Turbo Tax should be illegal Prices keep increasing each year, Intuit is a monopoly
Date published: 2023-04-15
Rated 5 out of 5 by from Easy and Quick Turbotax made the process quick and easy for a first time filer
Date published: 2023-04-15
Rated 3 out of 5 by from Not worth the money Turbo Tax has gone up so much in price it is no longer of value. This year is the second time I did not receive my discount offered through Stride. The application now skips most sections and moves you to only the most common questions to rush you to file right away.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2425