TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Easy and User Friendly I've used TurboTax for years. Very satisfied! Will use it again next year!
Date published: 2021-05-18
Rated 2 out of 5 by from App not as easy as website I tried using the app to file my taxes, as I was on vacation. On the app, I thought I had finished filing and not until I checked on my computer did I see that I hadn't finished filing. The Credit Karma marketing is so overdone that it confuses the filing process. Definitely won't rely on the app in the future.
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome So easy to use!! Walks you through it all !!!!!!!!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax is the best The process was very easy and they were on top of it all and notified me as soon as any issues came up.
Date published: 2021-05-18
Rated 5 out of 5 by from I LoveTurbo Tax! This is my first experience of using this software.I couldn't believe we filed our income tax so easily with my husband.Turbo Tax is awesome... easy to use & i also got a refund. Highly recommended! Thank you so much Turbo Tax!
Date published: 2021-05-18
Rated 5 out of 5 by from User Friends I had AR & MO income, this program made it simple to navigate through.
Date published: 2021-05-18
Rated 5 out of 5 by from I thoroughly like this From a individual unfamiliar with filing taxes this was easy to do especially allowing the option to scan in your W2.
Date published: 2021-05-18
Rated 5 out of 5 by from They make it so easy now Everyone I spoke to through the online chat and such was super nice. They really take the time to walk you through everything. Yes TurboTax is expensive, but it is far less expensive than an accountant and gets you the same results. PLUS the extra online protection features are really nice to have through the year.
Date published: 2021-05-18
Rated 5 out of 5 by from Absolutely Amazing You guys made it so easy and dummy proof!!!! It was easy to follow.
Date published: 2021-05-18
Rated 2 out of 5 by from Program has too many errors Pretty much every year something isn't correct, and their "calculation guarantee" is worthless. 2017 was audited by state, and the auditor said TT often had problems in that situation (filing in multiple states). 2018, 2019 and 2020 had problems with forms in business return not being supported. 2020 was the worst, with outright calculation error on business return, had to manually file, called customer service and promised refund, which never happened. Then personal return with even more problems, requiring another phone call, again printing/mailing, and now have to file an amended return to fix the TT error. They charge for the efiling fee right away, before even checking if the return CAN be efiled, which is pretty scammy since getting a refund is next to impossible. I'm not sure if other programs are any better, which is why I keep coming back to this sad situation every year, I guess they just get you hooked.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 239
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy and User Friendly I've used TurboTax for years. Very satisfied! Will use it again next year!
Date published: 2021-05-18
Rated 2 out of 5 by from App not as easy as website I tried using the app to file my taxes, as I was on vacation. On the app, I thought I had finished filing and not until I checked on my computer did I see that I hadn't finished filing. The Credit Karma marketing is so overdone that it confuses the filing process. Definitely won't rely on the app in the future.
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome So easy to use!! Walks you through it all !!!!!!!!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax is the best The process was very easy and they were on top of it all and notified me as soon as any issues came up.
Date published: 2021-05-18
Rated 5 out of 5 by from I LoveTurbo Tax! This is my first experience of using this software.I couldn't believe we filed our income tax so easily with my husband.Turbo Tax is awesome... easy to use & i also got a refund. Highly recommended! Thank you so much Turbo Tax!
Date published: 2021-05-18
Rated 5 out of 5 by from User Friends I had AR & MO income, this program made it simple to navigate through.
Date published: 2021-05-18
Rated 5 out of 5 by from I thoroughly like this From a individual unfamiliar with filing taxes this was easy to do especially allowing the option to scan in your W2.
Date published: 2021-05-18
Rated 5 out of 5 by from They make it so easy now Everyone I spoke to through the online chat and such was super nice. They really take the time to walk you through everything. Yes TurboTax is expensive, but it is far less expensive than an accountant and gets you the same results. PLUS the extra online protection features are really nice to have through the year.
Date published: 2021-05-18
Rated 5 out of 5 by from Absolutely Amazing You guys made it so easy and dummy proof!!!! It was easy to follow.
Date published: 2021-05-18
Rated 2 out of 5 by from Program has too many errors Pretty much every year something isn't correct, and their "calculation guarantee" is worthless. 2017 was audited by state, and the auditor said TT often had problems in that situation (filing in multiple states). 2018, 2019 and 2020 had problems with forms in business return not being supported. 2020 was the worst, with outright calculation error on business return, had to manually file, called customer service and promised refund, which never happened. Then personal return with even more problems, requiring another phone call, again printing/mailing, and now have to file an amended return to fix the TT error. They charge for the efiling fee right away, before even checking if the return CAN be efiled, which is pretty scammy since getting a refund is next to impossible. I'm not sure if other programs are any better, which is why I keep coming back to this sad situation every year, I guess they just get you hooked.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 239