TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 4 out of 5 by
madswagstail from
good
fairly easy to use but some areas definitely needed to look up to understand
Date published: 2023-04-15
Rated 4 out of 5 by
Mike 5934 from
TurboTax is good until the efile page
Everything went quickly and easily, until the final page for submitting the e-files. That page was not working. I could not scroll to any 'submit' or 'continue' button after clicking the "I am not a robot box, so I need to print and mail my returns.
Date published: 2023-04-15
Rated 2 out of 5 by
qed78 from
meh
couldn't file taxes with desktop version. Had to use online for crypto filing and waste my time applying for a refund for desktop
Date published: 2023-04-15
Rated 5 out of 5 by
Beans70 from
Easy to use, easy to understand, info available
Love using it. I like doing it myself and your ststem allows that, plus gives me advice.
Date published: 2023-04-15
Rated 4 out of 5 by
CMT Nana from
Turbotax was okay when it was finally installed
I had a very rough time installing the program in my new laptop. I thought it was operator error. But it was truly not me. The instructions were very vague. I had to go online to read reviews and found out how others handled the confusing install. The most awful thing was there was no clear instructions on the CD/download install disc I purchased and the online program did not offer any instruction or warning until I got started in the program that I was going to be charged twice for the tax program. Ridiculous. I need to use H&R Block. I wish I had. But, I waited until the last minute like a dummy and could not find it!
Date published: 2023-04-15
Rated 5 out of 5 by
EricL9 from
Easy to use, easy to file
TurboTax made filing our taxes easy. The interface was helpful and straightforward, and we were able to knock out our federal and state taxes in an afternoon.
Date published: 2023-04-15
Rated 5 out of 5 by
Connie Survey from
Very customer friendly!
Experts are very patient and friendly. Program is very accessible and makes it easier to file your own forms.
Date published: 2023-04-15
Rated 2 out of 5 by
Sooze24 from
Too expensive now that I am retired
I like the convenience, but thecost to file is way out of line.
Date published: 2023-04-15
Rated 5 out of 5 by
MontyBurnz from
Seems improved!
I didn't use any of the experts available but moving through on my own was fairly simple and intuitive.
Date published: 2023-04-15
Rated 5 out of 5 by
PattyCake1967 from
Awesome
I don't like doing taxes but I do appreciate the guidance
All TurboTax® Offerings Reviews - Page 2353
Date published: 2023-04-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
madswagstail from
good
fairly easy to use but some areas definitely needed to look up to understand
Date published: 2023-04-15
Rated 4 out of 5 by
Mike 5934 from
TurboTax is good until the efile page
Everything went quickly and easily, until the final page for submitting the e-files. That page was not working. I could not scroll to any 'submit' or 'continue' button after clicking the "I am not a robot box, so I need to print and mail my returns.
Date published: 2023-04-15
Rated 2 out of 5 by
qed78 from
meh
couldn't file taxes with desktop version. Had to use online for crypto filing and waste my time applying for a refund for desktop
Date published: 2023-04-15
Rated 5 out of 5 by
Beans70 from
Easy to use, easy to understand, info available
Love using it. I like doing it myself and your ststem allows that, plus gives me advice.
Date published: 2023-04-15
Rated 4 out of 5 by
CMT Nana from
Turbotax was okay when it was finally installed
I had a very rough time installing the program in my new laptop. I thought it was operator error. But it was truly not me. The instructions were very vague. I had to go online to read reviews and found out how others handled the confusing install. The most awful thing was there was no clear instructions on the CD/download install disc I purchased and the online program did not offer any instruction or warning until I got started in the program that I was going to be charged twice for the tax program. Ridiculous. I need to use H&R Block. I wish I had. But, I waited until the last minute like a dummy and could not find it!
Date published: 2023-04-15
Rated 5 out of 5 by
EricL9 from
Easy to use, easy to file
TurboTax made filing our taxes easy. The interface was helpful and straightforward, and we were able to knock out our federal and state taxes in an afternoon.
Date published: 2023-04-15
Rated 5 out of 5 by
Connie Survey from
Very customer friendly!
Experts are very patient and friendly. Program is very accessible and makes it easier to file your own forms.
Date published: 2023-04-15
Rated 2 out of 5 by
Sooze24 from
Too expensive now that I am retired
I like the convenience, but thecost to file is way out of line.
Date published: 2023-04-15
Rated 5 out of 5 by
MontyBurnz from
Seems improved!
I didn't use any of the experts available but moving through on my own was fairly simple and intuitive.
Date published: 2023-04-15
Rated 5 out of 5 by
PattyCake1967 from
Awesome
I don't like doing taxes but I do appreciate the guidance
All TurboTax® Offerings Reviews - Page 2353
Date published: 2023-04-15