TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from good fairly easy to use but some areas definitely needed to look up to understand
Date published: 2023-04-15
Rated 4 out of 5 by from TurboTax is good until the efile page Everything went quickly and easily, until the final page for submitting the e-files. That page was not working. I could not scroll to any 'submit' or 'continue' button after clicking the "I am not a robot box, so I need to print and mail my returns.
Date published: 2023-04-15
Rated 2 out of 5 by from meh couldn't file taxes with desktop version. Had to use online for crypto filing and waste my time applying for a refund for desktop
Date published: 2023-04-15
Rated 5 out of 5 by from Easy to use, easy to understand, info available Love using it. I like doing it myself and your ststem allows that, plus gives me advice.
Date published: 2023-04-15
Rated 4 out of 5 by from Turbotax was okay when it was finally installed I had a very rough time installing the program in my new laptop. I thought it was operator error. But it was truly not me. The instructions were very vague. I had to go online to read reviews and found out how others handled the confusing install. The most awful thing was there was no clear instructions on the CD/download install disc I purchased and the online program did not offer any instruction or warning until I got started in the program that I was going to be charged twice for the tax program. Ridiculous. I need to use H&R Block. I wish I had. But, I waited until the last minute like a dummy and could not find it!
Date published: 2023-04-15
Rated 5 out of 5 by from Easy to use, easy to file TurboTax made filing our taxes easy. The interface was helpful and straightforward, and we were able to knock out our federal and state taxes in an afternoon.
Date published: 2023-04-15
Rated 5 out of 5 by from Very customer friendly! Experts are very patient and friendly. Program is very accessible and makes it easier to file your own forms.
Date published: 2023-04-15
Rated 2 out of 5 by from Too expensive now that I am retired I like the convenience, but thecost to file is way out of line.
Date published: 2023-04-15
Rated 5 out of 5 by from Seems improved! I didn't use any of the experts available but moving through on my own was fairly simple and intuitive.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome I don't like doing taxes but I do appreciate the guidance
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2353
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from good fairly easy to use but some areas definitely needed to look up to understand
Date published: 2023-04-15
Rated 4 out of 5 by from TurboTax is good until the efile page Everything went quickly and easily, until the final page for submitting the e-files. That page was not working. I could not scroll to any 'submit' or 'continue' button after clicking the "I am not a robot box, so I need to print and mail my returns.
Date published: 2023-04-15
Rated 2 out of 5 by from meh couldn't file taxes with desktop version. Had to use online for crypto filing and waste my time applying for a refund for desktop
Date published: 2023-04-15
Rated 5 out of 5 by from Easy to use, easy to understand, info available Love using it. I like doing it myself and your ststem allows that, plus gives me advice.
Date published: 2023-04-15
Rated 4 out of 5 by from Turbotax was okay when it was finally installed I had a very rough time installing the program in my new laptop. I thought it was operator error. But it was truly not me. The instructions were very vague. I had to go online to read reviews and found out how others handled the confusing install. The most awful thing was there was no clear instructions on the CD/download install disc I purchased and the online program did not offer any instruction or warning until I got started in the program that I was going to be charged twice for the tax program. Ridiculous. I need to use H&R Block. I wish I had. But, I waited until the last minute like a dummy and could not find it!
Date published: 2023-04-15
Rated 5 out of 5 by from Easy to use, easy to file TurboTax made filing our taxes easy. The interface was helpful and straightforward, and we were able to knock out our federal and state taxes in an afternoon.
Date published: 2023-04-15
Rated 5 out of 5 by from Very customer friendly! Experts are very patient and friendly. Program is very accessible and makes it easier to file your own forms.
Date published: 2023-04-15
Rated 2 out of 5 by from Too expensive now that I am retired I like the convenience, but thecost to file is way out of line.
Date published: 2023-04-15
Rated 5 out of 5 by from Seems improved! I didn't use any of the experts available but moving through on my own was fairly simple and intuitive.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome I don't like doing taxes but I do appreciate the guidance
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2353