TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Easy and Comforting The designers of this site made it useful and comforting. Really decreased my stress as I haven't self-filed in a very long time.
Date published: 2023-04-15
Rated 3 out of 5 by from I felt cheated and overcharged! I started my taxes this year with $69 and always thought I will pay that amount, but as I proceed, I conned, I was charged $300+ for filing my federal, state (AL and Oh) taxes. I realized I was charged $79 (unfairly), while I never opted for MAX. I truly wish that if Turbo Tax wants me back next year, they should credit these extra sums. very disappointing. Jay
Date published: 2023-04-15
Rated 3 out of 5 by from simple things need fixing Why did it wait to tell me I needed a business code when I was almost finished e-filing
Date published: 2023-04-15
Rated 5 out of 5 by from EASY TO USE IT TOOK ME 2 HOURS TO COMPLETE MY FORMS. TURBO MADE IT EASY AND UNCOMPLICATED.
Date published: 2023-04-15
Rated 1 out of 5 by from Not great this year My sign in took me to a brand new account and not the old account and you are not able to merge accounts. Why???
Date published: 2023-04-15
Rated 5 out of 5 by from TURBO TAX SO EASY TO USE AND FOLLOW TURBO TAX EASY TO FOLLOW AND TO UNDERSTAND WILL USE AGAIN NEXT YEAR
Date published: 2023-04-15
Rated 5 out of 5 by from Fast and Easy Needed assistance just before filing deadline and it was fast and easy. Chatted with an expert.
Date published: 2023-04-15
Rated 5 out of 5 by from TURBO TAX EXPERTS ON THE BALL SPOKE WITH 2 EXPERTS DIDN'T HAVE TO WAIT LONG AND THEY GAVE THE HELP I NEEDED
Date published: 2023-04-15
Rated 4 out of 5 by from TurboTax is good but..... Turbotax is good, but the screens selling services are a pain - either they are misleading with 'continue' and/or you can't go back easily to the previous screen. In addition, the cost is getting a bit steep. I can pretty much give my docs to a tax preparer for the same price and avoid the stress! Otherwise, it's easy to use.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is by far the easiest, best help ever! Very user friendly. I asked questions and they were quickly answered and concisely answered. Thank you!
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2352
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy and Comforting The designers of this site made it useful and comforting. Really decreased my stress as I haven't self-filed in a very long time.
Date published: 2023-04-15
Rated 3 out of 5 by from I felt cheated and overcharged! I started my taxes this year with $69 and always thought I will pay that amount, but as I proceed, I conned, I was charged $300+ for filing my federal, state (AL and Oh) taxes. I realized I was charged $79 (unfairly), while I never opted for MAX. I truly wish that if Turbo Tax wants me back next year, they should credit these extra sums. very disappointing. Jay
Date published: 2023-04-15
Rated 3 out of 5 by from simple things need fixing Why did it wait to tell me I needed a business code when I was almost finished e-filing
Date published: 2023-04-15
Rated 5 out of 5 by from EASY TO USE IT TOOK ME 2 HOURS TO COMPLETE MY FORMS. TURBO MADE IT EASY AND UNCOMPLICATED.
Date published: 2023-04-15
Rated 1 out of 5 by from Not great this year My sign in took me to a brand new account and not the old account and you are not able to merge accounts. Why???
Date published: 2023-04-15
Rated 5 out of 5 by from TURBO TAX SO EASY TO USE AND FOLLOW TURBO TAX EASY TO FOLLOW AND TO UNDERSTAND WILL USE AGAIN NEXT YEAR
Date published: 2023-04-15
Rated 5 out of 5 by from Fast and Easy Needed assistance just before filing deadline and it was fast and easy. Chatted with an expert.
Date published: 2023-04-15
Rated 5 out of 5 by from TURBO TAX EXPERTS ON THE BALL SPOKE WITH 2 EXPERTS DIDN'T HAVE TO WAIT LONG AND THEY GAVE THE HELP I NEEDED
Date published: 2023-04-15
Rated 4 out of 5 by from TurboTax is good but..... Turbotax is good, but the screens selling services are a pain - either they are misleading with 'continue' and/or you can't go back easily to the previous screen. In addition, the cost is getting a bit steep. I can pretty much give my docs to a tax preparer for the same price and avoid the stress! Otherwise, it's easy to use.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is by far the easiest, best help ever! Very user friendly. I asked questions and they were quickly answered and concisely answered. Thank you!
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2352