TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Student
Rated 5 out of 5 by from Very Easy Instructions The instructions were very simple and easy to read.
Date published: 2021-05-18
Rated 2 out of 5 by from Can't file electronically but paid over $200 AGI on turbo tax 2019 return doesn't match IRSs.... ? Why?
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax could be AWESOME....if.... Experience is wonderful UNTIL it's time to enter gambling winnings. Once I've entered my first W2G, it would be an AWESOME feature if the NEXT W2G asks if it is the same payer as the previous. IF user answers YES, the name, address, TIN, etc. of casino AUTOFILLS. This programmatic upgrade would make Turbo Tax AWESOME to me and perhaps many others.
Date published: 2021-05-18
Rated 1 out of 5 by from Terrible experience I had difficulty logging on a few times. Cost are expensive for the little you offer, tax experts that's a joke. My taxes are pretty simple, but I need to file for two states. This was a nightmare and why isn't easier to get info from your previous tax forms in turbo tax? I think personal info from previous tax year should be automatically (prefilled) care over and the user makes the necessary changes.
Date published: 2021-05-18
Rated 5 out of 5 by from Extremely easy This was the easiest income tax filing that I've ever had. It was great.
Date published: 2021-05-18
Rated 4 out of 5 by from Everything was ok Everything was good with TurboTax. I will definitely be back to use it again t
Date published: 2021-05-18
Rated 4 out of 5 by from A Good Experience It was easy and free. I have been using taxact since 2004. I even had coworkers, friends and family using it. They are crazy over there with their prices. Surely hope you all keep it inexpensive. If so, you'll have a long time customer. I process about 10-15 tax returns per year using turbo tax!
Date published: 2021-05-18
Rated 4 out of 5 by from If you don't get a real answer, just ask again. I opted to speak with an expert twice. The first person I connected to pretty much told me she wasn't authorized to answer any questions about tax situations--she was only willing to offer assistance with using the interface if there was something I did not know how to do. I encountered someone more competent on my second attempt who heard my question, and then addressed that factual concern.
Date published: 2021-05-18
Rated 1 out of 5 by from Has Become Very Problematic I've been using TT Premier for at least a decade and have been relatively happy with the product. However, lately it seems to be much more problematic than ever before. Problems with activation in recent years and this year major problems with AGI identity verification. Did my brother's taxes and received repeated rejections purportedly from the IRS. Tried different AGI entries and different PINs (supposedly the IRS PIN system is no longer in use, yet TT will not allow e-filing without PINs). In my case, I know my brother filed a tax return last year and I know the AGI. The only way we were able to get it accepted was to enter zeros for the AGI. That would suggest that TT is rejecting the return, not the IRS!
Date published: 2021-05-18
Rated 5 out of 5 by from This is awesome! I love the format of this website and how easy it makes everything easy about filing taxes.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 235
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very Easy Instructions The instructions were very simple and easy to read.
Date published: 2021-05-18
Rated 2 out of 5 by from Can't file electronically but paid over $200 AGI on turbo tax 2019 return doesn't match IRSs.... ? Why?
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax could be AWESOME....if.... Experience is wonderful UNTIL it's time to enter gambling winnings. Once I've entered my first W2G, it would be an AWESOME feature if the NEXT W2G asks if it is the same payer as the previous. IF user answers YES, the name, address, TIN, etc. of casino AUTOFILLS. This programmatic upgrade would make Turbo Tax AWESOME to me and perhaps many others.
Date published: 2021-05-18
Rated 1 out of 5 by from Terrible experience I had difficulty logging on a few times. Cost are expensive for the little you offer, tax experts that's a joke. My taxes are pretty simple, but I need to file for two states. This was a nightmare and why isn't easier to get info from your previous tax forms in turbo tax? I think personal info from previous tax year should be automatically (prefilled) care over and the user makes the necessary changes.
Date published: 2021-05-18
Rated 5 out of 5 by from Extremely easy This was the easiest income tax filing that I've ever had. It was great.
Date published: 2021-05-18
Rated 4 out of 5 by from Everything was ok Everything was good with TurboTax. I will definitely be back to use it again t
Date published: 2021-05-18
Rated 4 out of 5 by from A Good Experience It was easy and free. I have been using taxact since 2004. I even had coworkers, friends and family using it. They are crazy over there with their prices. Surely hope you all keep it inexpensive. If so, you'll have a long time customer. I process about 10-15 tax returns per year using turbo tax!
Date published: 2021-05-18
Rated 4 out of 5 by from If you don't get a real answer, just ask again. I opted to speak with an expert twice. The first person I connected to pretty much told me she wasn't authorized to answer any questions about tax situations--she was only willing to offer assistance with using the interface if there was something I did not know how to do. I encountered someone more competent on my second attempt who heard my question, and then addressed that factual concern.
Date published: 2021-05-18
Rated 1 out of 5 by from Has Become Very Problematic I've been using TT Premier for at least a decade and have been relatively happy with the product. However, lately it seems to be much more problematic than ever before. Problems with activation in recent years and this year major problems with AGI identity verification. Did my brother's taxes and received repeated rejections purportedly from the IRS. Tried different AGI entries and different PINs (supposedly the IRS PIN system is no longer in use, yet TT will not allow e-filing without PINs). In my case, I know my brother filed a tax return last year and I know the AGI. The only way we were able to get it accepted was to enter zeros for the AGI. That would suggest that TT is rejecting the return, not the IRS!
Date published: 2021-05-18
Rated 5 out of 5 by from This is awesome! I love the format of this website and how easy it makes everything easy about filing taxes.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 235