TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is so easy Easy to use, they ask all the questions you you just answer.
Date published: 2023-04-16
Rated 5 out of 5 by from Thanks for your help! She was very helpful! She was patient and showed me exactly how to edit the information
Date published: 2023-04-16
Rated 5 out of 5 by from Easiest April Ever Last year I did taxes through the IRS box filling nightmare and spent 4 hours toiling away. This year was awesome! I got a great return, my state filing was simple and I didn't have to work through all the hoops going through government sites puts up.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax continues to be great. TurboTax has been my tax management and filing basis for 20 years or thereabouts. It serves me well and could serve me better if I took a significant part of the suggestions for improving the way I keep my records.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax makes filing your taxes easy I use Turbo Tax every year and it's always so easy!
Date published: 2023-04-16
Rated 5 out of 5 by from AWESOME TURBO TAX TURBO TAX IS SIMPLE TO FOLLOW AND EXPLAINS THINGS THAT ARE NEW OR HAVE CHANGED. GUIDES YOU THROUGH THE WHOLE PROCESS
Date published: 2023-04-16
Rated 1 out of 5 by from Confusing, surprise charges TurboTax lured me in with the promise of help filing my taxes for free. When I started the process, I selected the free option. However, as I continued and shared more information about my income, etc., they took TWO opportunities to increase the charge, saying I had no choice but to upgrade. The first time it happened I had already spent 20+ minutes and didn't feel like starting over and switching to H&R Block, which I should have done in the first place. Then a little later in the process, I had a question, but they will not give you the option to talk to anyone for ANY amount of time without paying double the amount. Long story short, I ended up taking almost two hours to file my taxes and paying $128. Don't do it.
Date published: 2023-04-16
Rated 1 out of 5 by from i will never use turbo tax again you all tricked me into using turbo tax live when i did not need or want it and it cost me 179.00 i will never use your product again! nor will i recommend it to anyone ever again
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax review Very helpful with multiple w-2’s! We had no problems following along at all
Date published: 2023-04-16
Rated 5 out of 5 by from Great tax tool Loved the step-by-step walkthrough and helpful knowledgebase
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2336
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is so easy Easy to use, they ask all the questions you you just answer.
Date published: 2023-04-16
Rated 5 out of 5 by from Thanks for your help! She was very helpful! She was patient and showed me exactly how to edit the information
Date published: 2023-04-16
Rated 5 out of 5 by from Easiest April Ever Last year I did taxes through the IRS box filling nightmare and spent 4 hours toiling away. This year was awesome! I got a great return, my state filing was simple and I didn't have to work through all the hoops going through government sites puts up.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax continues to be great. TurboTax has been my tax management and filing basis for 20 years or thereabouts. It serves me well and could serve me better if I took a significant part of the suggestions for improving the way I keep my records.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax makes filing your taxes easy I use Turbo Tax every year and it's always so easy!
Date published: 2023-04-16
Rated 5 out of 5 by from AWESOME TURBO TAX TURBO TAX IS SIMPLE TO FOLLOW AND EXPLAINS THINGS THAT ARE NEW OR HAVE CHANGED. GUIDES YOU THROUGH THE WHOLE PROCESS
Date published: 2023-04-16
Rated 1 out of 5 by from Confusing, surprise charges TurboTax lured me in with the promise of help filing my taxes for free. When I started the process, I selected the free option. However, as I continued and shared more information about my income, etc., they took TWO opportunities to increase the charge, saying I had no choice but to upgrade. The first time it happened I had already spent 20+ minutes and didn't feel like starting over and switching to H&R Block, which I should have done in the first place. Then a little later in the process, I had a question, but they will not give you the option to talk to anyone for ANY amount of time without paying double the amount. Long story short, I ended up taking almost two hours to file my taxes and paying $128. Don't do it.
Date published: 2023-04-16
Rated 1 out of 5 by from i will never use turbo tax again you all tricked me into using turbo tax live when i did not need or want it and it cost me 179.00 i will never use your product again! nor will i recommend it to anyone ever again
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax review Very helpful with multiple w-2’s! We had no problems following along at all
Date published: 2023-04-16
Rated 5 out of 5 by from Great tax tool Loved the step-by-step walkthrough and helpful knowledgebase
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2336