TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is the way to go! Great experience, tax preparation was made doable.
Date published: 2023-04-16
Rated 5 out of 5 by from Efficient and Helpful After years of using the basic plan, I needed additional assistance this year on reporting a sale. The representatives were knowledgeable and helpful.
Date published: 2023-04-16
Rated 1 out of 5 by from Costco Intuit Turbo Tax The Costco Intuit Turbo tax software is not the same as the online version. It is not as refined and difficult to use. Also if you want to upgrade to premium the deluxe price you paid at Costco is not discounted. The Live feature was frustrating to say the least. I was put on hold for 15 minutes before I was disconnected. The chat version was not any better, I had to pay a premium price to chat with a rep and be told the two programs are different. I strongly discourage Costco purchases and Live Assisted Premium. Once you click on it you can't return.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax simple & Easy to Use Avoid a lot of work by downloading your brokerage info. I hate K-1's but this year it seemed as if it was easier to deal with using TurboTax.
Date published: 2023-04-16
Rated 2 out of 5 by from It was ok It was ok done easy it was kinda expensive - I thought it would of been cheaper
Date published: 2023-04-16
Rated 5 out of 5 by from Easy to use. Quite easy to use. It guides you step by step through the entire process and then files for you.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy peasy! Went well and easily done. process was simple. helped with this years strain
Date published: 2023-04-16
Rated 5 out of 5 by from easy Went well for first time! I was a little nervous but I am happy
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo tax is awesome and I will continue filing. Michelle answered promptly and professionally, answering my questions and finding my problem immediately. Awesome!
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax is consistent, I don't have to relearn, I like using Turbo Tax and not sharing my info with someone sitting at a desk in Wal Mart. I feel that it is overly expensive and get annoyed at the constant up-sell to spend more money but I get it, your a business. Overall I'll be back next year with my credit card.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2316
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the way to go! Great experience, tax preparation was made doable.
Date published: 2023-04-16
Rated 5 out of 5 by from Efficient and Helpful After years of using the basic plan, I needed additional assistance this year on reporting a sale. The representatives were knowledgeable and helpful.
Date published: 2023-04-16
Rated 1 out of 5 by from Costco Intuit Turbo Tax The Costco Intuit Turbo tax software is not the same as the online version. It is not as refined and difficult to use. Also if you want to upgrade to premium the deluxe price you paid at Costco is not discounted. The Live feature was frustrating to say the least. I was put on hold for 15 minutes before I was disconnected. The chat version was not any better, I had to pay a premium price to chat with a rep and be told the two programs are different. I strongly discourage Costco purchases and Live Assisted Premium. Once you click on it you can't return.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax simple & Easy to Use Avoid a lot of work by downloading your brokerage info. I hate K-1's but this year it seemed as if it was easier to deal with using TurboTax.
Date published: 2023-04-16
Rated 2 out of 5 by from It was ok It was ok done easy it was kinda expensive - I thought it would of been cheaper
Date published: 2023-04-16
Rated 5 out of 5 by from Easy to use. Quite easy to use. It guides you step by step through the entire process and then files for you.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy peasy! Went well and easily done. process was simple. helped with this years strain
Date published: 2023-04-16
Rated 5 out of 5 by from easy Went well for first time! I was a little nervous but I am happy
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo tax is awesome and I will continue filing. Michelle answered promptly and professionally, answering my questions and finding my problem immediately. Awesome!
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax is consistent, I don't have to relearn, I like using Turbo Tax and not sharing my info with someone sitting at a desk in Wal Mart. I feel that it is overly expensive and get annoyed at the constant up-sell to spend more money but I get it, your a business. Overall I'll be back next year with my credit card.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2316