TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Complicated with multiple accounts on the same multiple accounts on the same device seem to crash the application.
Date published: 2023-04-15
Rated 5 out of 5 by from Good Service Had to use Live Chat 2 times , both times was satisfied service.
Date published: 2023-04-15
Rated 3 out of 5 by from Many software errors in supporting details The forms for supporting details are full of software errors. The errors this year have gotten even worse than the errors were last year. Reporting these errors to TurboTax seems to do no good. The agent acknowledges and seems to understand each error, but Intuit never corrects the software errors.
Date published: 2023-04-15
Rated 5 out of 5 by from Incredibly easy and efficient 100% will use this again. Seems like it is fool proof
Date published: 2023-04-15
Rated 1 out of 5 by from Worst Year to File Yet This year, the program was a lot less user friendly and I got stuck on a screen before filing without explanation of how to fix the problem. Two hours later, I fixed it but without any help from the program. Overall terrible experience with taxes this year.
Date published: 2023-04-15
Rated 4 out of 5 by from Decent but... It works, saves time but the state direct debit feature filed badly and was really frustrating.
Date published: 2023-04-15
Rated 1 out of 5 by from Prepare to be overcharged! My husband and I have been using TurboTax for 5 years. Every year it gets more expensive, with more advertisements to encourage you to pay additional fees for services. We chose to utilize the most basic plan since our taxes are pretty straightforward, and continued on to complete both our federal and state returns, which took just under an hour and a half. Once we reached the end of the return we were informed that we are not eligible for the basic service and would instead need to upgrade to the premium, which is an additional $60 (on top of the $60 filing fee per state). Thanks for letting us know at the end of the return! Since the entire process is long and frustrating I'm obviously not going to start the whole thing over elsewhere. I will, however, choose to file my taxes with a different tax company next year.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax review My experience was great! Always is. Thanks Turbo Tax
Date published: 2023-04-15
Rated 5 out of 5 by from Great Great, super easy and ask The appropriate questions p
Date published: 2023-04-15
Rated 5 out of 5 by from Quick and convenient It only took 30 minutes to file out, quick and convenient
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2312
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Complicated with multiple accounts on the same multiple accounts on the same device seem to crash the application.
Date published: 2023-04-15
Rated 5 out of 5 by from Good Service Had to use Live Chat 2 times , both times was satisfied service.
Date published: 2023-04-15
Rated 3 out of 5 by from Many software errors in supporting details The forms for supporting details are full of software errors. The errors this year have gotten even worse than the errors were last year. Reporting these errors to TurboTax seems to do no good. The agent acknowledges and seems to understand each error, but Intuit never corrects the software errors.
Date published: 2023-04-15
Rated 5 out of 5 by from Incredibly easy and efficient 100% will use this again. Seems like it is fool proof
Date published: 2023-04-15
Rated 1 out of 5 by from Worst Year to File Yet This year, the program was a lot less user friendly and I got stuck on a screen before filing without explanation of how to fix the problem. Two hours later, I fixed it but without any help from the program. Overall terrible experience with taxes this year.
Date published: 2023-04-15
Rated 4 out of 5 by from Decent but... It works, saves time but the state direct debit feature filed badly and was really frustrating.
Date published: 2023-04-15
Rated 1 out of 5 by from Prepare to be overcharged! My husband and I have been using TurboTax for 5 years. Every year it gets more expensive, with more advertisements to encourage you to pay additional fees for services. We chose to utilize the most basic plan since our taxes are pretty straightforward, and continued on to complete both our federal and state returns, which took just under an hour and a half. Once we reached the end of the return we were informed that we are not eligible for the basic service and would instead need to upgrade to the premium, which is an additional $60 (on top of the $60 filing fee per state). Thanks for letting us know at the end of the return! Since the entire process is long and frustrating I'm obviously not going to start the whole thing over elsewhere. I will, however, choose to file my taxes with a different tax company next year.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax review My experience was great! Always is. Thanks Turbo Tax
Date published: 2023-04-15
Rated 5 out of 5 by from Great Great, super easy and ask The appropriate questions p
Date published: 2023-04-15
Rated 5 out of 5 by from Quick and convenient It only took 30 minutes to file out, quick and convenient
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2312