TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from seamless tax filing I like the way it is easy, fast, and seamless, anytime better than others
Date published: 2023-04-17
Rated 4 out of 5 by from Had to go back & finish taxes again. I finished my taxes and then the email came that they weren't finished and I had to finish them again.
Date published: 2023-04-17
Rated 5 out of 5 by from Great resource Enjoy the ease of using TurboTax! Highly recommend!
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is good! I've used TurboTax for a few years, and it's been pretty helpful. I had to use the deluxe version last year, and it's still that one, but I don't know how to go back to using the standard version.
Date published: 2023-04-17
Rated 5 out of 5 by from 2022 Income tax return. I have used TurboTax for many years and they have always provided top notch income tax filing service. Highly recommended!! Thank you.
Date published: 2023-04-17
Rated 5 out of 5 by from GREAT PRODUCT TURBO TAX MAKES TAXES EASY., TAKES YOU THORUGH ALL THE STEPS EASILY.
Date published: 2023-04-17
Rated 3 out of 5 by from glitch in your system this year Was not able to efile easily because your system did not see my efile from 2021 - but yet my tax return is in your system because I can see it in my account. I waited for nearly two hours to speak with a specialist to help me. In the end I had to check the box that I filed with a different company (not true). Very frustrating. Your specialist Jen was very good to work with
Date published: 2023-04-17
Rated 5 out of 5 by from very easy Very easy to navigate. Would recommend to others to use.
Date published: 2023-04-17
Rated 1 out of 5 by from Horrible Software Stop asking users to pay money in order to use basic functions of this poorly managed software. Asking someone to "upgrade" for $100 every 10 seconds is incredibly annoying and indicative that your product is designed to prey on unaware. What a joke of a company.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax is okay I am disappointed that TurboTax now charges over $100 but does not offer much help for simple questions. Even when prompted to ask for hints or tips for definitions and questions, there aren't immediate answers. And maybe due to many users, but it took over an hour and 45 minutes because it kept asking me to review the same parts over and over when nothing different was entered.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 2294
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from seamless tax filing I like the way it is easy, fast, and seamless, anytime better than others
Date published: 2023-04-17
Rated 4 out of 5 by from Had to go back & finish taxes again. I finished my taxes and then the email came that they weren't finished and I had to finish them again.
Date published: 2023-04-17
Rated 5 out of 5 by from Great resource Enjoy the ease of using TurboTax! Highly recommend!
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is good! I've used TurboTax for a few years, and it's been pretty helpful. I had to use the deluxe version last year, and it's still that one, but I don't know how to go back to using the standard version.
Date published: 2023-04-17
Rated 5 out of 5 by from 2022 Income tax return. I have used TurboTax for many years and they have always provided top notch income tax filing service. Highly recommended!! Thank you.
Date published: 2023-04-17
Rated 5 out of 5 by from GREAT PRODUCT TURBO TAX MAKES TAXES EASY., TAKES YOU THORUGH ALL THE STEPS EASILY.
Date published: 2023-04-17
Rated 3 out of 5 by from glitch in your system this year Was not able to efile easily because your system did not see my efile from 2021 - but yet my tax return is in your system because I can see it in my account. I waited for nearly two hours to speak with a specialist to help me. In the end I had to check the box that I filed with a different company (not true). Very frustrating. Your specialist Jen was very good to work with
Date published: 2023-04-17
Rated 5 out of 5 by from very easy Very easy to navigate. Would recommend to others to use.
Date published: 2023-04-17
Rated 1 out of 5 by from Horrible Software Stop asking users to pay money in order to use basic functions of this poorly managed software. Asking someone to "upgrade" for $100 every 10 seconds is incredibly annoying and indicative that your product is designed to prey on unaware. What a joke of a company.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax is okay I am disappointed that TurboTax now charges over $100 but does not offer much help for simple questions. Even when prompted to ask for hints or tips for definitions and questions, there aren't immediate answers. And maybe due to many users, but it took over an hour and 45 minutes because it kept asking me to review the same parts over and over when nothing different was entered.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 2294