TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from TURBO IS HELPFUL Very easy, have used it for more than 10 years, no issue to speak off.
Date published: 2023-04-16
Rated 2 out of 5 by from Expensive! The cost has skyrocketed. I used to file both federal and state for under $80, now it's almost $180!
Date published: 2023-04-16
Rated 2 out of 5 by from TURBO TAX IS AWESOME NO THANKS IT SUCKED IT NEVER WORKED IT SUCKED VERY BAD
Date published: 2023-04-16
Rated 3 out of 5 by from all of the extra fees are getting out of hand the constant fees for everything is getting out of hand I will be trying someone else next year - I doubt it will be worse
Date published: 2023-04-16
Rated 5 out of 5 by from Great I love doing my own taxes with Turbo Tax. They make the process easy and convenient and if I ever need help, get stuck or have a question they have experts that are just a click away. I also love how they have a audit risk feature to let you know what your risk chances are. I use TurboTax every year.
Date published: 2023-04-16
Rated 5 out of 5 by from Love Turbo Tax I've been using this product for the last 10 years- every year it gets better and better. The live chat /call feature is fantastic. I always feel very confident when I file my taxes.
Date published: 2023-04-16
Rated 4 out of 5 by from Good product, just too expensive Too expensive when having to use other additions other than a simple form.
Date published: 2023-04-16
Rated 3 out of 5 by from Turbo Tax review by 1st time user of the software Took about 3 days to complete taxes via TurboTax for a 1st time user of the software a newbie at filing taxes without any 3rd party. Partly it took so long as I needed time to gather all the paperwork needed but even with the wizard (step-by-step) of TurboTax found it time consuming and even found a bug which took almost half day to find a solution or rather a workaround. I think there is a lot of room for improvement to make the process easier and simpler. This includes maybe providing embedded video tutorial, which may companies do to guide new employees on the onboarding process or provide guidance on new tools or procedures. The videos can be divided into novice, intermediate levels. Novice level can cover overall processes which will help newbies know what to expect and know what documents to gather beforehand. Intermediate level can cover more nuance procedures that are more involved or detail focus. At this point, not sure if I calculate the hours spent doing taxes via TurboTax justifies the $ dollar amount save by not going to a professional that does this for a living. Will give another try next year since I know what to expect but will pay close attention on time it takes to complete it and will reassess if it's worth it.
Date published: 2023-04-16
Rated 5 out of 5 by from 2022 prep great most helpful assistance in filing my tax returns for 2022
Date published: 2023-04-16
Rated 1 out of 5 by from Lock into Premium and charged higher than website I have been doing the taxes with Turbo tax for a while. I used the links and all that I get into my email to get started on my taxes. Towards the end of the tax preparation, I thought to look into the prices on their website for comparison and realized that I was charged 50% more ($119 vs 79) than the Premier option and was signed up into some Premium account without clear definition of what I am getting and never knowing that I signed up for it. I also got email for 20% discount but I saw only $10 taken off only and they would not apply the 20% discount from the Turbotax since there was $10 already taken off. They wouldn't honor their own emails. Beware of using TurboTax! Their customer service is pathetic and will just keep on giving sorry excuses since they know you will either have to spend all the time to reinput the tax details for even matching to their website price. This was my last year!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2278
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TURBO IS HELPFUL Very easy, have used it for more than 10 years, no issue to speak off.
Date published: 2023-04-16
Rated 2 out of 5 by from Expensive! The cost has skyrocketed. I used to file both federal and state for under $80, now it's almost $180!
Date published: 2023-04-16
Rated 2 out of 5 by from TURBO TAX IS AWESOME NO THANKS IT SUCKED IT NEVER WORKED IT SUCKED VERY BAD
Date published: 2023-04-16
Rated 3 out of 5 by from all of the extra fees are getting out of hand the constant fees for everything is getting out of hand I will be trying someone else next year - I doubt it will be worse
Date published: 2023-04-16
Rated 5 out of 5 by from Great I love doing my own taxes with Turbo Tax. They make the process easy and convenient and if I ever need help, get stuck or have a question they have experts that are just a click away. I also love how they have a audit risk feature to let you know what your risk chances are. I use TurboTax every year.
Date published: 2023-04-16
Rated 5 out of 5 by from Love Turbo Tax I've been using this product for the last 10 years- every year it gets better and better. The live chat /call feature is fantastic. I always feel very confident when I file my taxes.
Date published: 2023-04-16
Rated 4 out of 5 by from Good product, just too expensive Too expensive when having to use other additions other than a simple form.
Date published: 2023-04-16
Rated 3 out of 5 by from Turbo Tax review by 1st time user of the software Took about 3 days to complete taxes via TurboTax for a 1st time user of the software a newbie at filing taxes without any 3rd party. Partly it took so long as I needed time to gather all the paperwork needed but even with the wizard (step-by-step) of TurboTax found it time consuming and even found a bug which took almost half day to find a solution or rather a workaround. I think there is a lot of room for improvement to make the process easier and simpler. This includes maybe providing embedded video tutorial, which may companies do to guide new employees on the onboarding process or provide guidance on new tools or procedures. The videos can be divided into novice, intermediate levels. Novice level can cover overall processes which will help newbies know what to expect and know what documents to gather beforehand. Intermediate level can cover more nuance procedures that are more involved or detail focus. At this point, not sure if I calculate the hours spent doing taxes via TurboTax justifies the $ dollar amount save by not going to a professional that does this for a living. Will give another try next year since I know what to expect but will pay close attention on time it takes to complete it and will reassess if it's worth it.
Date published: 2023-04-16
Rated 5 out of 5 by from 2022 prep great most helpful assistance in filing my tax returns for 2022
Date published: 2023-04-16
Rated 1 out of 5 by from Lock into Premium and charged higher than website I have been doing the taxes with Turbo tax for a while. I used the links and all that I get into my email to get started on my taxes. Towards the end of the tax preparation, I thought to look into the prices on their website for comparison and realized that I was charged 50% more ($119 vs 79) than the Premier option and was signed up into some Premium account without clear definition of what I am getting and never knowing that I signed up for it. I also got email for 20% discount but I saw only $10 taken off only and they would not apply the 20% discount from the Turbotax since there was $10 already taken off. They wouldn't honor their own emails. Beware of using TurboTax! Their customer service is pathetic and will just keep on giving sorry excuses since they know you will either have to spend all the time to reinput the tax details for even matching to their website price. This was my last year!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2278