TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Thorough and easy to use Was intuitive. Wasn't able to verify that Taxable Social Security Benefit was 85% of total amount until crossed my fingers, paid and reviewed final forms. Also difficult to find way to input Production Taxes on Royalties on Schedule E. Other than those two items was very pleased.
Date published: 2023-04-16
Rated 5 out of 5 by from Self employed is GREAT I have used TTSE for several years and it has made filing taxes each year a breeze This year We sold a rental home and turbo tax made this a easy way to go
Date published: 2023-04-16
Rated 1 out of 5 by from Desktop App is a terrible experience I usually file on web, but this year had purchased Turbo Tax from Costco. There was no discernable way for me to use the purchased product in web, so I tried using the desktop app since I had already purchased the code and did not want to pay again in web. The Desktop app was not able to auto-fill info that was already present in web, so I immediately gave up since I did not want to have to manually enter all info which Intuit should have from the last 8 times I have filed. I did see that it could import from web, so I completed all forms in web. I ended up hitting the impasse in web where it wanted me to purchase, but could not accept the product code I had purchased, so went back to the desktop app and imported. The app was not intelligent enough to know that I had already completed and reviewed the info in web, so it attempted to make me go through all the same hoops I had already completed in web. Thankfully, I was able to skip to the file step via the top navigation but that is not immediately clear and was not noticed until a few steps in when I lost my patience and started looking for any hope that I was not going to have to do everything again. Entering payment info in the desktop app is an awful experience and does not provide the same convenience methods available in web. I continue to be extremely upset that there was not an easier means to use my physically purchased TurboTax license in web. Having to apply all these work-arounds was a huge hassle and actually motived me to take time out of my day to rate this 1-star.
Date published: 2023-04-16
Rated 5 out of 5 by from Great Help! I paid for the paid help to get me through this 7 hour long tax prep. Thank God for the tax professionals to walk me through the hazy parts. Greatly appreciated.
Date published: 2023-04-16
Rated 5 out of 5 by from Long time turbo tax user I honestly cannot remember when I didn't use TurboTax. This is the first year that one of my children started her own TurboTax account and she loved it too. I hate doing taxes but TurboTax makes the process manageable and tolerable. I get the Max defense every year in case I make a mistake. I'm very happy with this product.
Date published: 2023-04-16
Rated 5 out of 5 by from I love Turbo Tax So easy to use. I am so thankful for this website. I have used for years
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is dependable Every year for the past 4 years I’ve done our taxes with TurboTax and I like that I don’t have to be an expert, they do all the research and apply the corresponding tax credits/deductions we are entitled to.
Date published: 2023-04-16
Rated 5 out of 5 by from Thank You I've had really confusing experiences with Turbo Tax in the past. My experience this time was much easier. It's a little drawn out and it's frustrating when you don't know the right bix to check. Overall it was a very good experience this year!
Date published: 2023-04-16
Rated 5 out of 5 by from Yay! Turbo Tax Easy to understand. I was able to see last years figures side by side so that made it super easy.
Date published: 2023-04-16
Rated 1 out of 5 by from You Suck Charging 120 for me to basically file my own taxes is ridiculous and then charing another 40 for paying that with my federal return is more ridiculous
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2266
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thorough and easy to use Was intuitive. Wasn't able to verify that Taxable Social Security Benefit was 85% of total amount until crossed my fingers, paid and reviewed final forms. Also difficult to find way to input Production Taxes on Royalties on Schedule E. Other than those two items was very pleased.
Date published: 2023-04-16
Rated 5 out of 5 by from Self employed is GREAT I have used TTSE for several years and it has made filing taxes each year a breeze This year We sold a rental home and turbo tax made this a easy way to go
Date published: 2023-04-16
Rated 1 out of 5 by from Desktop App is a terrible experience I usually file on web, but this year had purchased Turbo Tax from Costco. There was no discernable way for me to use the purchased product in web, so I tried using the desktop app since I had already purchased the code and did not want to pay again in web. The Desktop app was not able to auto-fill info that was already present in web, so I immediately gave up since I did not want to have to manually enter all info which Intuit should have from the last 8 times I have filed. I did see that it could import from web, so I completed all forms in web. I ended up hitting the impasse in web where it wanted me to purchase, but could not accept the product code I had purchased, so went back to the desktop app and imported. The app was not intelligent enough to know that I had already completed and reviewed the info in web, so it attempted to make me go through all the same hoops I had already completed in web. Thankfully, I was able to skip to the file step via the top navigation but that is not immediately clear and was not noticed until a few steps in when I lost my patience and started looking for any hope that I was not going to have to do everything again. Entering payment info in the desktop app is an awful experience and does not provide the same convenience methods available in web. I continue to be extremely upset that there was not an easier means to use my physically purchased TurboTax license in web. Having to apply all these work-arounds was a huge hassle and actually motived me to take time out of my day to rate this 1-star.
Date published: 2023-04-16
Rated 5 out of 5 by from Great Help! I paid for the paid help to get me through this 7 hour long tax prep. Thank God for the tax professionals to walk me through the hazy parts. Greatly appreciated.
Date published: 2023-04-16
Rated 5 out of 5 by from Long time turbo tax user I honestly cannot remember when I didn't use TurboTax. This is the first year that one of my children started her own TurboTax account and she loved it too. I hate doing taxes but TurboTax makes the process manageable and tolerable. I get the Max defense every year in case I make a mistake. I'm very happy with this product.
Date published: 2023-04-16
Rated 5 out of 5 by from I love Turbo Tax So easy to use. I am so thankful for this website. I have used for years
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is dependable Every year for the past 4 years I’ve done our taxes with TurboTax and I like that I don’t have to be an expert, they do all the research and apply the corresponding tax credits/deductions we are entitled to.
Date published: 2023-04-16
Rated 5 out of 5 by from Thank You I've had really confusing experiences with Turbo Tax in the past. My experience this time was much easier. It's a little drawn out and it's frustrating when you don't know the right bix to check. Overall it was a very good experience this year!
Date published: 2023-04-16
Rated 5 out of 5 by from Yay! Turbo Tax Easy to understand. I was able to see last years figures side by side so that made it super easy.
Date published: 2023-04-16
Rated 1 out of 5 by from You Suck Charging 120 for me to basically file my own taxes is ridiculous and then charing another 40 for paying that with my federal return is more ridiculous
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2266