TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Super Easy! Super customer service. Called a few times to asks questions...never had to hold.
Date published: 2023-04-16
Rated 5 out of 5 by from So EASY Excellent!! Turbo Tax is amazing and easy to use. Thank you
Date published: 2023-04-16
Rated 3 out of 5 by from Seems Like The Platform Is Not Being Improved People are not happy when doing their taxes, so it would be in the best interest for these tax products to be optimal. I have used TT for over a decade. It seems like the UI platform is not being optimized or improved. It seems like the platform is going downhill. The most optimal tax situation discovery questions are not being asked during the flow. This seems counterintuitive to the last statement, but, somehow there are too many inapplicable options being presented. As just one example, at the end I owed a tax payment but the system had options asking how I would like to receive my refund. Annoying. There are other examples but I will not take the time to list them all. I use this platform so that all my records are in one place, that's basically all my loyalty comes down to. Please improve the algorithm.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax made it so easy! the step by step guidance was a lifesaver! i had changed jobs and was stressing on how to enter the small details as well as my new company's 403 b info. this year was a breeze!
Date published: 2023-04-16
Rated 2 out of 5 by from I HATE TAXES Places were coding gets confused and i have to fix boxes that I have no idea about. I ALWAYS end up owing.
Date published: 2023-04-16
Rated 5 out of 5 by from Great easy to use program Love the program. Don't like when it does the error check and the errors show up in long form format asking questions with no context of where the questions come from or the implications of how we answer them. Second, I am self employed and got a refund for the first time ever. Normally we can roll the refund into next year's estimate tax payments. This did not give me that option. It would have lowered my quarterly estimated tax payments.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax was quick and simple TurboTax was quick and simple and helped me get my taxes done cheaper than other options.
Date published: 2023-04-16
Rated 5 out of 5 by from Excelente The experience with TurboTax was a great focus on the features
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is easy This is the way to do your taxes as they keep your information from year to year and make it easy to do your taxes
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is Great AS usual Turbo Tax males it easy to file our 2022 Tax Returns
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2262
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Super Easy! Super customer service. Called a few times to asks questions...never had to hold.
Date published: 2023-04-16
Rated 5 out of 5 by from So EASY Excellent!! Turbo Tax is amazing and easy to use. Thank you
Date published: 2023-04-16
Rated 3 out of 5 by from Seems Like The Platform Is Not Being Improved People are not happy when doing their taxes, so it would be in the best interest for these tax products to be optimal. I have used TT for over a decade. It seems like the UI platform is not being optimized or improved. It seems like the platform is going downhill. The most optimal tax situation discovery questions are not being asked during the flow. This seems counterintuitive to the last statement, but, somehow there are too many inapplicable options being presented. As just one example, at the end I owed a tax payment but the system had options asking how I would like to receive my refund. Annoying. There are other examples but I will not take the time to list them all. I use this platform so that all my records are in one place, that's basically all my loyalty comes down to. Please improve the algorithm.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax made it so easy! the step by step guidance was a lifesaver! i had changed jobs and was stressing on how to enter the small details as well as my new company's 403 b info. this year was a breeze!
Date published: 2023-04-16
Rated 2 out of 5 by from I HATE TAXES Places were coding gets confused and i have to fix boxes that I have no idea about. I ALWAYS end up owing.
Date published: 2023-04-16
Rated 5 out of 5 by from Great easy to use program Love the program. Don't like when it does the error check and the errors show up in long form format asking questions with no context of where the questions come from or the implications of how we answer them. Second, I am self employed and got a refund for the first time ever. Normally we can roll the refund into next year's estimate tax payments. This did not give me that option. It would have lowered my quarterly estimated tax payments.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax was quick and simple TurboTax was quick and simple and helped me get my taxes done cheaper than other options.
Date published: 2023-04-16
Rated 5 out of 5 by from Excelente The experience with TurboTax was a great focus on the features
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is easy This is the way to do your taxes as they keep your information from year to year and make it easy to do your taxes
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is Great AS usual Turbo Tax males it easy to file our 2022 Tax Returns
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2262