TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Liars until it was too late to go somewhere else they offered me free-file until halfway through; I was surprised that I didn't qualify even though my income was below the poverty level. They charged me almost $200 to file. I only owed the IRS $389. that's over half my tax burden to prepare and file my taxes. and they were filed late because I had to save up the funds to pay their extortionist prices. such a disgrace knowing this company lobbied Congress to prevent the IRS from making their own free-file website.
Date published: 2023-04-26
Rated 3 out of 5 by from Felt cheated & taken advantage of this time around So I begun to do the taxes like every year prior. This time they offer early in the game a new version upgrade. I figured: 1. It'll give me some additional options as I file, and 2. If not seeing much difference from the previous grade of TurboTax, I'd still have a chance to simply change to the lower option. Neither occurred- Only difference was it offered for a tax professional to do taxes. All else was same, and if I wanted to downgrade version, it would ERASE what I had done and make me start all over. :/ Only saving grace has been the talking to a live person during my e-file rejections, but again, Believe that was always an option on previous level version.
Date published: 2023-04-26
Rated 5 out of 5 by from Makes it a snap! I feel like I had all of the information I needed to complete this process.
Date published: 2023-04-26
Rated 5 out of 5 by from Really Good Really Good like how easy it is life saver anyone can do
Date published: 2023-04-26
Rated 5 out of 5 by from YOUR AWESOME you guys are awesome helped me out till i got it done... thank you soo much
Date published: 2023-04-26
Rated 5 out of 5 by from Easy and helpful! Just fast and easy, informative and I felt confident my taxes were done correctly. Grateful for this service 🙏
Date published: 2023-04-26
Rated 5 out of 5 by from As always true heroes Patience is good karma. Outstanding service, and professional.
Date published: 2023-04-26
Rated 5 out of 5 by from Turbo Tax is fantastic!! Customer service is awesome. They help look up and find every tax solution they can. Thank you Turbo Tax!!
Date published: 2023-04-26
Rated 5 out of 5 by from awesome What a great way to file your taxes. I can't imagine life without it
Date published: 2023-04-26
Rated 5 out of 5 by from Quick, Easy, And supportive. I need a a customer service rep, they called me back in under 3 mins and had my problem solves under 5.
Date published: 2023-04-26
All TurboTax® Offerings Reviews - Page 225
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Liars until it was too late to go somewhere else they offered me free-file until halfway through; I was surprised that I didn't qualify even though my income was below the poverty level. They charged me almost $200 to file. I only owed the IRS $389. that's over half my tax burden to prepare and file my taxes. and they were filed late because I had to save up the funds to pay their extortionist prices. such a disgrace knowing this company lobbied Congress to prevent the IRS from making their own free-file website.
Date published: 2023-04-26
Rated 3 out of 5 by from Felt cheated & taken advantage of this time around So I begun to do the taxes like every year prior. This time they offer early in the game a new version upgrade. I figured: 1. It'll give me some additional options as I file, and 2. If not seeing much difference from the previous grade of TurboTax, I'd still have a chance to simply change to the lower option. Neither occurred- Only difference was it offered for a tax professional to do taxes. All else was same, and if I wanted to downgrade version, it would ERASE what I had done and make me start all over. :/ Only saving grace has been the talking to a live person during my e-file rejections, but again, Believe that was always an option on previous level version.
Date published: 2023-04-26
Rated 5 out of 5 by from Makes it a snap! I feel like I had all of the information I needed to complete this process.
Date published: 2023-04-26
Rated 5 out of 5 by from Really Good Really Good like how easy it is life saver anyone can do
Date published: 2023-04-26
Rated 5 out of 5 by from YOUR AWESOME you guys are awesome helped me out till i got it done... thank you soo much
Date published: 2023-04-26
Rated 5 out of 5 by from Easy and helpful! Just fast and easy, informative and I felt confident my taxes were done correctly. Grateful for this service 🙏
Date published: 2023-04-26
Rated 5 out of 5 by from As always true heroes Patience is good karma. Outstanding service, and professional.
Date published: 2023-04-26
Rated 5 out of 5 by from Turbo Tax is fantastic!! Customer service is awesome. They help look up and find every tax solution they can. Thank you Turbo Tax!!
Date published: 2023-04-26
Rated 5 out of 5 by from awesome What a great way to file your taxes. I can't imagine life without it
Date published: 2023-04-26
Rated 5 out of 5 by from Quick, Easy, And supportive. I need a a customer service rep, they called me back in under 3 mins and had my problem solves under 5.
Date published: 2023-04-26
All TurboTax® Offerings Reviews - Page 225