TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Hidden Fees I had a horrendous experience. It wouldn't let me easily access data that I needed to, and then it charged me excessively to fix it. This service is so over priced. The basic model has so little, then they include adds all throughout the experience, and they try to coerce you into spending hundreds more as you go through the already lengthy process. I will never use this service again.
Date published: 2023-04-27
Rated 5 out of 5 by from Turbo Tax Rep Jason was Awesome! I was worried about my taxes but my rep Jason helped me through some difficult questions. He was patient and professional. He made it seem easy. Best online support I ever received. He deserves a big rise and you need to keep him on your team!
Date published: 2023-04-27
Rated 3 out of 5 by from cool but took extra you guys charged me extra from my tax return when i chose to use that to pay and never said that you would.
Date published: 2023-04-27
Rated 5 out of 5 by from LOVE IT AMAZING!!!! IT WAS SO HELPFUL AND EASY TO USE OMG YES
Date published: 2023-04-27
Rated 1 out of 5 by from No E-file, same cost??? This is the second year in a row I have attempted to use turbotax, and cannot e-file. I submitted my taxes 5 different times using guidance from the tax experts at Turbo tax, and still got rejected.I am done with TURBOTAX for good, H&R next year for sure.
Date published: 2023-04-27
Rated 5 out of 5 by from Great Love turbo tax for completing my taxes but they did seem to charge me more this year which I plan on calling customer service on.
Date published: 2023-04-27
Rated 5 out of 5 by from Excellent BUT Please Offer High Contrast Fonts TurboTax is great product but please offer a higher contrast font. White on Blue is was very difficult for me to see. Straining to see was not a good thing.
Date published: 2023-04-27
Rated 5 out of 5 by from Makes filing easy(er) Easy to use, but the few glitches can be annoying. Would be helpful if they could tailor your return by the info you're entering.
Date published: 2023-04-27
Rated 5 out of 5 by from Wow Turbo Tax made it super easy to file my returns... for the very first time!
Date published: 2023-04-26
Rated 5 out of 5 by from Very helpful Helped me with my 1099 nec and went above and beyond when i only chose the premium
Date published: 2023-04-26
All TurboTax® Offerings Reviews - Page 223
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Hidden Fees I had a horrendous experience. It wouldn't let me easily access data that I needed to, and then it charged me excessively to fix it. This service is so over priced. The basic model has so little, then they include adds all throughout the experience, and they try to coerce you into spending hundreds more as you go through the already lengthy process. I will never use this service again.
Date published: 2023-04-27
Rated 5 out of 5 by from Turbo Tax Rep Jason was Awesome! I was worried about my taxes but my rep Jason helped me through some difficult questions. He was patient and professional. He made it seem easy. Best online support I ever received. He deserves a big rise and you need to keep him on your team!
Date published: 2023-04-27
Rated 3 out of 5 by from cool but took extra you guys charged me extra from my tax return when i chose to use that to pay and never said that you would.
Date published: 2023-04-27
Rated 5 out of 5 by from LOVE IT AMAZING!!!! IT WAS SO HELPFUL AND EASY TO USE OMG YES
Date published: 2023-04-27
Rated 1 out of 5 by from No E-file, same cost??? This is the second year in a row I have attempted to use turbotax, and cannot e-file. I submitted my taxes 5 different times using guidance from the tax experts at Turbo tax, and still got rejected.I am done with TURBOTAX for good, H&R next year for sure.
Date published: 2023-04-27
Rated 5 out of 5 by from Great Love turbo tax for completing my taxes but they did seem to charge me more this year which I plan on calling customer service on.
Date published: 2023-04-27
Rated 5 out of 5 by from Excellent BUT Please Offer High Contrast Fonts TurboTax is great product but please offer a higher contrast font. White on Blue is was very difficult for me to see. Straining to see was not a good thing.
Date published: 2023-04-27
Rated 5 out of 5 by from Makes filing easy(er) Easy to use, but the few glitches can be annoying. Would be helpful if they could tailor your return by the info you're entering.
Date published: 2023-04-27
Rated 5 out of 5 by from Wow Turbo Tax made it super easy to file my returns... for the very first time!
Date published: 2023-04-26
Rated 5 out of 5 by from Very helpful Helped me with my 1099 nec and went above and beyond when i only chose the premium
Date published: 2023-04-26
All TurboTax® Offerings Reviews - Page 223