TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TURBO TAX IS MY ANNUAL GO-TO! A lot has happened this last year, and I was unsure about the process and updates needed to complete my returns. Turbo tax allowed me to navigate filing my taxes with walk-through, easy to read instructions that took minimal time!
Date published: 2023-04-16
Rated 1 out of 5 by from Awful My girl e-filed but wasn't given that option. (Plus she got premium MAX added without even knowing it.) And when i tried to change it, it only gave me two options to select "file by mail" or "I'm not ready to file". i was forced to select "file by mail" because I already paid TurboTax. I noticed how TurboTax has changed over the years. I will no longer be doing my taxes on TurboTax. Never again.
Date published: 2023-04-16
Rated 5 out of 5 by from Not That Daunting My first time doing my taxes myself ever. Turbo made it less frustrating.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is terrific. I use the step by step guide for the tax preparation. I find it very thorough. They include helpful explanations of terms that you can click on when you are not sure exactly what the information requested requires. I always e-file. I like that they double check the return before you file and take you to the places in the return where you need to fix or add information.
Date published: 2023-04-16
Rated 3 out of 5 by from Worst Turbo Tax program in the 20 years ! Nothing but problems from the start with program updates messing up the program where I couldn't get it to work any more. Had to buy a replacement program disk and reload everything. Even then is kept having issues! Took way to long for my simple return to get completed and gave me way too much anxiety in trying to get it finished in time!!! Even finishing this form is a joke!
Date published: 2023-04-16
Rated 1 out of 5 by from Turbotax overcharged I logged into TurboTax and did not receive a free option despite not having any special tax information to provide other than my W2. Turbotax charged me $158 for something that should've been free. There was no way for me to remove the "Premium" service after finishing my taxes.
Date published: 2023-04-16
Rated 5 out of 5 by from Always reliable! I love how even the free version gives you a good and speedy filing process for both state and federal.
Date published: 2023-04-16
Rated 5 out of 5 by from I <3 TURBO TAX This system is amazing. It has evolved so much through the years and I'm thankful for the ease and services it provides by making everything electronic down to inputting our own W2s. Highly recommend for people who are busy and great with computers.
Date published: 2023-04-16
Rated 5 out of 5 by from turbo tax is awesome really easy to use loved it, did my taxes really fast.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax Gives Me Peace Of Mind. It did not take too long. I liked filing my taxes at home and when I wanted. TurboTax had premeditated understandable questions and answers. I appreciated the positive "pep talks". I feel confident, at this time, that my State and Federal Taxes are complete and accurate. Thank You!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2201
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS MY ANNUAL GO-TO! A lot has happened this last year, and I was unsure about the process and updates needed to complete my returns. Turbo tax allowed me to navigate filing my taxes with walk-through, easy to read instructions that took minimal time!
Date published: 2023-04-16
Rated 1 out of 5 by from Awful My girl e-filed but wasn't given that option. (Plus she got premium MAX added without even knowing it.) And when i tried to change it, it only gave me two options to select "file by mail" or "I'm not ready to file". i was forced to select "file by mail" because I already paid TurboTax. I noticed how TurboTax has changed over the years. I will no longer be doing my taxes on TurboTax. Never again.
Date published: 2023-04-16
Rated 5 out of 5 by from Not That Daunting My first time doing my taxes myself ever. Turbo made it less frustrating.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is terrific. I use the step by step guide for the tax preparation. I find it very thorough. They include helpful explanations of terms that you can click on when you are not sure exactly what the information requested requires. I always e-file. I like that they double check the return before you file and take you to the places in the return where you need to fix or add information.
Date published: 2023-04-16
Rated 3 out of 5 by from Worst Turbo Tax program in the 20 years ! Nothing but problems from the start with program updates messing up the program where I couldn't get it to work any more. Had to buy a replacement program disk and reload everything. Even then is kept having issues! Took way to long for my simple return to get completed and gave me way too much anxiety in trying to get it finished in time!!! Even finishing this form is a joke!
Date published: 2023-04-16
Rated 1 out of 5 by from Turbotax overcharged I logged into TurboTax and did not receive a free option despite not having any special tax information to provide other than my W2. Turbotax charged me $158 for something that should've been free. There was no way for me to remove the "Premium" service after finishing my taxes.
Date published: 2023-04-16
Rated 5 out of 5 by from Always reliable! I love how even the free version gives you a good and speedy filing process for both state and federal.
Date published: 2023-04-16
Rated 5 out of 5 by from I <3 TURBO TAX This system is amazing. It has evolved so much through the years and I'm thankful for the ease and services it provides by making everything electronic down to inputting our own W2s. Highly recommend for people who are busy and great with computers.
Date published: 2023-04-16
Rated 5 out of 5 by from turbo tax is awesome really easy to use loved it, did my taxes really fast.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax Gives Me Peace Of Mind. It did not take too long. I liked filing my taxes at home and when I wanted. TurboTax had premeditated understandable questions and answers. I appreciated the positive "pep talks". I feel confident, at this time, that my State and Federal Taxes are complete and accurate. Thank You!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2201