TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Pretty good It does the job well. I switched to TurboTax last year when I moved from Colorado to Washington and had to figure out my pro-rated state taxes. I was using HR Block and I had to switch at the last minute to TurboTax because the HR block software was glitched and their support was so bad it was impossible to move forward on HR Blocks tax software. Turbo tax handled my state tax situation without any issues and saved me on tax day. I used TurboTax exclusively this year and will be using TurboTax going forward!
Date published: 2023-04-16
Rated 5 out of 5 by from turbotax is great helped me get the biggedt refund. made it easy to amend my taxes
Date published: 2023-04-16
Rated 4 out of 5 by from got it don never prompted me to enter my personal id #. return was rejected! it wasn't obvious how where to go to enter these id numbers. When I finally found the instructions, everything was easy to understand & refile
Date published: 2023-04-16
Rated 5 out of 5 by from I thought return was complicated It seemed easier this year and yet I had a more complicated return. I was well prepared but glad I did not pay extra for live support because I simply did not need it
Date published: 2023-04-16
Rated 3 out of 5 by from TTax needs help .. I use TTax for filing and always have tremendous problems every year deciphering terminology when going through the interview questions. Especially on foreign holdings / sale of stocks held by your employer .. TTax uses IRS language which is PACKED with specific meaning and there are not enough helps on definitions of these kinds of questions (i.e. have you signed onto a foreign account .. signed?). These kinds of sections you can see TTax is slacking off as there is scant help offered. Tired of tedious researching online when this software package should provide better helps and clarification to the users for the money that is paid.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbotax is Phenomenal! Turbotax is user friendly. All the staff members are Phenomenal!
Date published: 2023-04-16
Rated 4 out of 5 by from Charged half return I'm just annoyed that as a low income student I was charged half my return value to file through this service. It would have been more than half my return if I would have agreed to the processing fee of having the charge deducted from my tax return. I realize this is a business to make money, but it still feels rough on my end.
Date published: 2023-04-16
Rated 4 out of 5 by from Thoroughly Satisfied For the most part, Turbo tax is the ultimate tax preparation software. The only negative I had while going through the various steps was having to do some of my own research to determine what option was best (under business assets section) for my situation.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax Is Easy Quick and Painless-Easy to use-goes very quickly--
Date published: 2023-04-16
Rated 3 out of 5 by from Too much marketing/ads Too much distractions with marketing/ads during the process
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2199
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Pretty good It does the job well. I switched to TurboTax last year when I moved from Colorado to Washington and had to figure out my pro-rated state taxes. I was using HR Block and I had to switch at the last minute to TurboTax because the HR block software was glitched and their support was so bad it was impossible to move forward on HR Blocks tax software. Turbo tax handled my state tax situation without any issues and saved me on tax day. I used TurboTax exclusively this year and will be using TurboTax going forward!
Date published: 2023-04-16
Rated 5 out of 5 by from turbotax is great helped me get the biggedt refund. made it easy to amend my taxes
Date published: 2023-04-16
Rated 4 out of 5 by from got it don never prompted me to enter my personal id #. return was rejected! it wasn't obvious how where to go to enter these id numbers. When I finally found the instructions, everything was easy to understand & refile
Date published: 2023-04-16
Rated 5 out of 5 by from I thought return was complicated It seemed easier this year and yet I had a more complicated return. I was well prepared but glad I did not pay extra for live support because I simply did not need it
Date published: 2023-04-16
Rated 3 out of 5 by from TTax needs help .. I use TTax for filing and always have tremendous problems every year deciphering terminology when going through the interview questions. Especially on foreign holdings / sale of stocks held by your employer .. TTax uses IRS language which is PACKED with specific meaning and there are not enough helps on definitions of these kinds of questions (i.e. have you signed onto a foreign account .. signed?). These kinds of sections you can see TTax is slacking off as there is scant help offered. Tired of tedious researching online when this software package should provide better helps and clarification to the users for the money that is paid.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbotax is Phenomenal! Turbotax is user friendly. All the staff members are Phenomenal!
Date published: 2023-04-16
Rated 4 out of 5 by from Charged half return I'm just annoyed that as a low income student I was charged half my return value to file through this service. It would have been more than half my return if I would have agreed to the processing fee of having the charge deducted from my tax return. I realize this is a business to make money, but it still feels rough on my end.
Date published: 2023-04-16
Rated 4 out of 5 by from Thoroughly Satisfied For the most part, Turbo tax is the ultimate tax preparation software. The only negative I had while going through the various steps was having to do some of my own research to determine what option was best (under business assets section) for my situation.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax Is Easy Quick and Painless-Easy to use-goes very quickly--
Date published: 2023-04-16
Rated 3 out of 5 by from Too much marketing/ads Too much distractions with marketing/ads during the process
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2199