TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 1 out of 5 by from Very Poor Experience 20 year user of your product. 2020 Program refused to update and could not self-repair using built-in utility on MULTIPLE occasions. Over the course of preparing 3 returns I had to resort to uninstalling and reinstalling software 3 times to get around the failure to update problem. On one occasion a customer service rep/tech had to assist because the program had locked me out completely. On the final return I prepared I was prevented from e-filing until the update problem was resolved. An uninstall and reinstall was implemented and I got the return filed with a day to spare. In the past your product always made tax time less stressful. Not this year.
Date published: 2021-06-15
Rated 3 out of 5 by from average difficult to go back and delete if you make a mistake and enter something on the wrong form
Date published: 2021-06-15
Rated 1 out of 5 by from Turbo Tax is screwed up this year My experience sucked. Returns where rejected and I was not notified in any way from anyone including Turbo tax even though my email address was correct and I had all the sms information entered. I only found out because I owed money and keep checking with my bank to make sure the payment was deducted from ,y account. After three weeks I contacted State/Feds only to find out that they were rejected
Date published: 2021-06-15
Rated 5 out of 5 by from Fast and Helpful Support Had interactions with a few of their teammates and was very happy every time. Jerry was a legend.
Date published: 2021-06-15
Rated 4 out of 5 by from TurboTax was very helpful! TurboTax had features that helped me to complete my taxes. I had some new items on my 2020 income tax and they helped me to understand how to fill everything out correctly and completely.
Date published: 2021-06-15
Rated 5 out of 5 by from Turbo Tax is great The steps were made simple, and explanations available if needed.
Date published: 2021-06-15
Rated 5 out of 5 by from great job easy to file and understand filling my taxes, takes the need out of paying a high priced tax preparer
Date published: 2021-06-15
Rated 4 out of 5 by from Turbotax is awesome It was easy and i appreciate the help. I still have questions and hope i did this correctly
Date published: 2021-06-15
Rated 5 out of 5 by from totally awesome This is the best system i have ever used its fast and smooth great answers to questions!
Date published: 2021-06-15
Rated 5 out of 5 by from GREAT It was a lot easier than I thought it would be. I will use again.
Date published: 2021-06-15
All TurboTax® Offerings Reviews - Page 220
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Very Poor Experience 20 year user of your product. 2020 Program refused to update and could not self-repair using built-in utility on MULTIPLE occasions. Over the course of preparing 3 returns I had to resort to uninstalling and reinstalling software 3 times to get around the failure to update problem. On one occasion a customer service rep/tech had to assist because the program had locked me out completely. On the final return I prepared I was prevented from e-filing until the update problem was resolved. An uninstall and reinstall was implemented and I got the return filed with a day to spare. In the past your product always made tax time less stressful. Not this year.
Date published: 2021-06-15
Rated 3 out of 5 by from average difficult to go back and delete if you make a mistake and enter something on the wrong form
Date published: 2021-06-15
Rated 1 out of 5 by from Turbo Tax is screwed up this year My experience sucked. Returns where rejected and I was not notified in any way from anyone including Turbo tax even though my email address was correct and I had all the sms information entered. I only found out because I owed money and keep checking with my bank to make sure the payment was deducted from ,y account. After three weeks I contacted State/Feds only to find out that they were rejected
Date published: 2021-06-15
Rated 5 out of 5 by from Fast and Helpful Support Had interactions with a few of their teammates and was very happy every time. Jerry was a legend.
Date published: 2021-06-15
Rated 4 out of 5 by from TurboTax was very helpful! TurboTax had features that helped me to complete my taxes. I had some new items on my 2020 income tax and they helped me to understand how to fill everything out correctly and completely.
Date published: 2021-06-15
Rated 5 out of 5 by from Turbo Tax is great The steps were made simple, and explanations available if needed.
Date published: 2021-06-15
Rated 5 out of 5 by from great job easy to file and understand filling my taxes, takes the need out of paying a high priced tax preparer
Date published: 2021-06-15
Rated 4 out of 5 by from Turbotax is awesome It was easy and i appreciate the help. I still have questions and hope i did this correctly
Date published: 2021-06-15
Rated 5 out of 5 by from totally awesome This is the best system i have ever used its fast and smooth great answers to questions!
Date published: 2021-06-15
Rated 5 out of 5 by from GREAT It was a lot easier than I thought it would be. I will use again.
Date published: 2021-06-15
All TurboTax® Offerings Reviews - Page 220