TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Not full satisfied First. To many repetitive questions. To many times am Iasked to upgrade. Finally, I was asked if I wanted to pay fed tax with state refund. I selected "YES"! They I am asked to pay it wit my credit card. Stop Jerking me around. The cost of filing is outrageous and I will most likley have someone else do this next year. I tried to get help, there is no help to be had. Computer only recognizes a few questions and it is never answering my questions. Very stupid if you ask me. A child of 1 recognizes more lanuage than your Computer does.
Date published: 2023-04-16
Rated 5 out of 5 by from Great Good job I really appreciate how smooth the website is
Date published: 2023-04-16
Rated 4 out of 5 by from Thank you Very thorough for us to use. It helps us as reminders for next year.
Date published: 2023-04-16
Rated 4 out of 5 by from Love turbo tax I love turbo tax. this is my second time using it. Its very easy and you always have help when you need it.
Date published: 2023-04-16
Rated 4 out of 5 by from very good product very easy to file and understand, it went very quickly.
Date published: 2023-04-16
Rated 5 out of 5 by from Love TurboTax for years Been using for over 15 years and have always had great experience.
Date published: 2023-04-16
Rated 5 out of 5 by from very helpful We use the Turbo Tas for many years and it is easy and helpful.
Date published: 2023-04-16
Rated 5 out of 5 by from Good Information TurboTax helped me work thru my business taxes and find deductions that I didn't know I could take. It was a GREAT help!
Date published: 2023-04-16
Rated 1 out of 5 by from Turbo Tax absolutely sucks. I have used Turbo Tax since the '90s. This is my last year. Period. The software decided that I took an early distribution due to a disaster. First, I am over 58, so no early distributions. Secondly, I had no disaster. I had to manually parse through the forms to find form 8915-F where a box is checked saying I took an early distribution and uncheck it. 2 hours later, it passed the review. Turbo Tax is supposed save time and make tax preparation easy. It does neither.
Date published: 2023-04-16
Rated 4 out of 5 by from Always easy! Turbo tax has always been perfect for simple tax returns! Just about any question you have they already have an answer to, even without the add-one! Fhe add ons are a great bonus for the more exciting years (move, marriage, etc.)
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2150
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not full satisfied First. To many repetitive questions. To many times am Iasked to upgrade. Finally, I was asked if I wanted to pay fed tax with state refund. I selected "YES"! They I am asked to pay it wit my credit card. Stop Jerking me around. The cost of filing is outrageous and I will most likley have someone else do this next year. I tried to get help, there is no help to be had. Computer only recognizes a few questions and it is never answering my questions. Very stupid if you ask me. A child of 1 recognizes more lanuage than your Computer does.
Date published: 2023-04-16
Rated 5 out of 5 by from Great Good job I really appreciate how smooth the website is
Date published: 2023-04-16
Rated 4 out of 5 by from Thank you Very thorough for us to use. It helps us as reminders for next year.
Date published: 2023-04-16
Rated 4 out of 5 by from Love turbo tax I love turbo tax. this is my second time using it. Its very easy and you always have help when you need it.
Date published: 2023-04-16
Rated 4 out of 5 by from very good product very easy to file and understand, it went very quickly.
Date published: 2023-04-16
Rated 5 out of 5 by from Love TurboTax for years Been using for over 15 years and have always had great experience.
Date published: 2023-04-16
Rated 5 out of 5 by from very helpful We use the Turbo Tas for many years and it is easy and helpful.
Date published: 2023-04-16
Rated 5 out of 5 by from Good Information TurboTax helped me work thru my business taxes and find deductions that I didn't know I could take. It was a GREAT help!
Date published: 2023-04-16
Rated 1 out of 5 by from Turbo Tax absolutely sucks. I have used Turbo Tax since the '90s. This is my last year. Period. The software decided that I took an early distribution due to a disaster. First, I am over 58, so no early distributions. Secondly, I had no disaster. I had to manually parse through the forms to find form 8915-F where a box is checked saying I took an early distribution and uncheck it. 2 hours later, it passed the review. Turbo Tax is supposed save time and make tax preparation easy. It does neither.
Date published: 2023-04-16
Rated 4 out of 5 by from Always easy! Turbo tax has always been perfect for simple tax returns! Just about any question you have they already have an answer to, even without the add-one! Fhe add ons are a great bonus for the more exciting years (move, marriage, etc.)
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2150