TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
Jennyfromearth from
fast and easy
Turbo tax is super fast and easy. I use it every year.
Date published: 2023-04-16
Rated 4 out of 5 by
msb12359 from
Turbo Tax Premier
The software is good. customer support, not so much
Date published: 2023-04-16
Rated 5 out of 5 by
Ox and Horse from
thank you
Turbo Tax offers a very helpful step by step process.
Date published: 2023-04-16
Rated 5 out of 5 by
AmericaninItaly from
I am very happy with Turbo Tax
This is my second year using Turbo Tax. I love how easy it is: it automatically uploads most of my filing information. I was stumped by one of the questions and chatted online with one of your experts. He was wonderful: so knowledgeable and very patient with my questions.
Date published: 2023-04-16
Rated 3 out of 5 by
ostronix from
Just OK
Constantly prompting you to upgrade throughout the process is a real pain. Can't downgrade once you upgrade - no matter what you do, except completely starting over. Charging more than expected based on the information provided. $54 for a state return. Seriously...
Date published: 2023-04-16
Rated 5 out of 5 by
BPRP5292 from
rick and barbara's return
Very easy to use. Able to load all documents easy and use the phone to do so.
Date published: 2023-04-16
Rated 5 out of 5 by
Mike092830560 from
TurboTax lives up to name
TurboTax is indeed fast. If your taxes are relatively straightforward, it is definitely the way to go.
Date published: 2023-04-16
Rated 1 out of 5 by
js js from
disappointed
disappointed that the way to account for rental income in main home changed suddenly from 2021 return to 2022 return, and live assisted had to be the one that told me after 2 hours on the phone.
Date published: 2023-04-16
Rated 3 out of 5 by
turbotaxuser144 from
Popular brand name with a few problems
- Wasn't able to upload W2 form, so had to fill out all the info manually (said there was an error with uploading; had the same problem in 2021 as well) - had to fill everything out twice because the file got corrupted - filing process itself was fairly clear, but would be great if there was a deeper explanation behind certain steps (i.e. why does the state do XYZ, where does this money go, why do I owe $$ to the federal gov't, etc)
Date published: 2023-04-16
Rated 5 out of 5 by
Pamela May from
turbo tax
I like the website. It was specific to my needs. Offer help every step in the tax filing process.
All TurboTax® Offerings Reviews - Page 2149
Date published: 2023-04-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Jennyfromearth from
fast and easy
Turbo tax is super fast and easy. I use it every year.
Date published: 2023-04-16
Rated 4 out of 5 by
msb12359 from
Turbo Tax Premier
The software is good. customer support, not so much
Date published: 2023-04-16
Rated 5 out of 5 by
Ox and Horse from
thank you
Turbo Tax offers a very helpful step by step process.
Date published: 2023-04-16
Rated 5 out of 5 by
AmericaninItaly from
I am very happy with Turbo Tax
This is my second year using Turbo Tax. I love how easy it is: it automatically uploads most of my filing information. I was stumped by one of the questions and chatted online with one of your experts. He was wonderful: so knowledgeable and very patient with my questions.
Date published: 2023-04-16
Rated 3 out of 5 by
ostronix from
Just OK
Constantly prompting you to upgrade throughout the process is a real pain. Can't downgrade once you upgrade - no matter what you do, except completely starting over. Charging more than expected based on the information provided. $54 for a state return. Seriously...
Date published: 2023-04-16
Rated 5 out of 5 by
BPRP5292 from
rick and barbara's return
Very easy to use. Able to load all documents easy and use the phone to do so.
Date published: 2023-04-16
Rated 5 out of 5 by
Mike092830560 from
TurboTax lives up to name
TurboTax is indeed fast. If your taxes are relatively straightforward, it is definitely the way to go.
Date published: 2023-04-16
Rated 1 out of 5 by
js js from
disappointed
disappointed that the way to account for rental income in main home changed suddenly from 2021 return to 2022 return, and live assisted had to be the one that told me after 2 hours on the phone.
Date published: 2023-04-16
Rated 3 out of 5 by
turbotaxuser144 from
Popular brand name with a few problems
- Wasn't able to upload W2 form, so had to fill out all the info manually (said there was an error with uploading; had the same problem in 2021 as well) - had to fill everything out twice because the file got corrupted - filing process itself was fairly clear, but would be great if there was a deeper explanation behind certain steps (i.e. why does the state do XYZ, where does this money go, why do I owe $$ to the federal gov't, etc)
Date published: 2023-04-16
Rated 5 out of 5 by
Pamela May from
turbo tax
I like the website. It was specific to my needs. Offer help every step in the tax filing process.
All TurboTax® Offerings Reviews - Page 2149
Date published: 2023-04-16