TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from fast and easy Turbo tax is super fast and easy. I use it every year.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax Premier The software is good. customer support, not so much
Date published: 2023-04-16
Rated 5 out of 5 by from thank you Turbo Tax offers a very helpful step by step process.
Date published: 2023-04-16
Rated 5 out of 5 by from I am very happy with Turbo Tax This is my second year using Turbo Tax. I love how easy it is: it automatically uploads most of my filing information. I was stumped by one of the questions and chatted online with one of your experts. He was wonderful: so knowledgeable and very patient with my questions.
Date published: 2023-04-16
Rated 3 out of 5 by from Just OK Constantly prompting you to upgrade throughout the process is a real pain. Can't downgrade once you upgrade - no matter what you do, except completely starting over. Charging more than expected based on the information provided. $54 for a state return. Seriously...
Date published: 2023-04-16
Rated 5 out of 5 by from rick and barbara's return Very easy to use. Able to load all documents easy and use the phone to do so.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax lives up to name TurboTax is indeed fast. If your taxes are relatively straightforward, it is definitely the way to go.
Date published: 2023-04-16
Rated 1 out of 5 by from disappointed disappointed that the way to account for rental income in main home changed suddenly from 2021 return to 2022 return, and live assisted had to be the one that told me after 2 hours on the phone.
Date published: 2023-04-16
Rated 3 out of 5 by from Popular brand name with a few problems - Wasn't able to upload W2 form, so had to fill out all the info manually (said there was an error with uploading; had the same problem in 2021 as well) - had to fill everything out twice because the file got corrupted - filing process itself was fairly clear, but would be great if there was a deeper explanation behind certain steps (i.e. why does the state do XYZ, where does this money go, why do I owe $$ to the federal gov't, etc)
Date published: 2023-04-16
Rated 5 out of 5 by from turbo tax I like the website. It was specific to my needs. Offer help every step in the tax filing process.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2149
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from fast and easy Turbo tax is super fast and easy. I use it every year.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax Premier The software is good. customer support, not so much
Date published: 2023-04-16
Rated 5 out of 5 by from thank you Turbo Tax offers a very helpful step by step process.
Date published: 2023-04-16
Rated 5 out of 5 by from I am very happy with Turbo Tax This is my second year using Turbo Tax. I love how easy it is: it automatically uploads most of my filing information. I was stumped by one of the questions and chatted online with one of your experts. He was wonderful: so knowledgeable and very patient with my questions.
Date published: 2023-04-16
Rated 3 out of 5 by from Just OK Constantly prompting you to upgrade throughout the process is a real pain. Can't downgrade once you upgrade - no matter what you do, except completely starting over. Charging more than expected based on the information provided. $54 for a state return. Seriously...
Date published: 2023-04-16
Rated 5 out of 5 by from rick and barbara's return Very easy to use. Able to load all documents easy and use the phone to do so.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax lives up to name TurboTax is indeed fast. If your taxes are relatively straightforward, it is definitely the way to go.
Date published: 2023-04-16
Rated 1 out of 5 by from disappointed disappointed that the way to account for rental income in main home changed suddenly from 2021 return to 2022 return, and live assisted had to be the one that told me after 2 hours on the phone.
Date published: 2023-04-16
Rated 3 out of 5 by from Popular brand name with a few problems - Wasn't able to upload W2 form, so had to fill out all the info manually (said there was an error with uploading; had the same problem in 2021 as well) - had to fill everything out twice because the file got corrupted - filing process itself was fairly clear, but would be great if there was a deeper explanation behind certain steps (i.e. why does the state do XYZ, where does this money go, why do I owe $$ to the federal gov't, etc)
Date published: 2023-04-16
Rated 5 out of 5 by from turbo tax I like the website. It was specific to my needs. Offer help every step in the tax filing process.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2149