TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Scam and Exploitation you charged me $129 additional for a form I didn't use.
Date published: 2023-04-27
Rated 5 out of 5 by from TurboTax is awesome and intuitive I have been using TurboTax since 2019 as its simple user friendly, intuitive and designed with a very human way of interactive process.
Date published: 2023-04-27
Rated 4 out of 5 by from very good except for the update installer error After completing my fed tax return I was prompted to update once again. I got an install fatal error message 1603. I followed the suggestions including turning of the firewall and manually installing the update. Nothing worked. I was disappointed that I couldn't bypass the update prompt and was stuck. I ended up having to uninstall the program and my biggest fear was that my work would be lost. After reinstalling it worked and my completed return was there. So it was fine but whatever caused the update install error needs to be fixed. If it had happened to my dad- it would have be something he wouldn't have been able to work around
Date published: 2023-04-27
Rated 3 out of 5 by from Thank you! Myself and a coworker were surprised by several attempts of fees. I think I still paid something. I may try somewhere else next year. I also can't change my email which I have a new one.
Date published: 2023-04-27
Rated 4 out of 5 by from User since inception I have just had problems with e-filing on 2022 and 2021 returns.
Date published: 2023-04-27
Rated 5 out of 5 by from Easy, Convenient, and very User-Friendly Easy, Convenient, and Very User-Friendly. I would recommend this application to just about anyone
Date published: 2023-04-27
Rated 4 out of 5 by from Turbo Tax agent (Asia) was very helpful. I had a difficult time at first to communicate via text massaging with other agents. Asia helped me tremendously. In the beginning I was having trouble hearing her over the phone. I am very satisfied with her assistance. I will definitely seek Turbo Tax to help me do my taxes next year!
Date published: 2023-04-27
Rated 2 out of 5 by from Return Denial All accounts should be linked by socials instead of emails. Doing so will ensure all documents are saved to a set individual despite the email that is being used
Date published: 2023-04-27
Rated 5 out of 5 by from Turbotax is Easy to Use I have used turbotax since it was first developed many years ago. The interface is great and the ease of use is what makes it great. I highly recommend its use to anyone who maybe considering doing their on taxes.
Date published: 2023-04-27
Rated 4 out of 5 by from Great Hopefully the return actually gets accepted. Tax season is difficult, but I'm doing my best to stay positive.. Little stressed
Date published: 2023-04-27
All TurboTax® Offerings Reviews - Page 215
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Scam and Exploitation you charged me $129 additional for a form I didn't use.
Date published: 2023-04-27
Rated 5 out of 5 by from TurboTax is awesome and intuitive I have been using TurboTax since 2019 as its simple user friendly, intuitive and designed with a very human way of interactive process.
Date published: 2023-04-27
Rated 4 out of 5 by from very good except for the update installer error After completing my fed tax return I was prompted to update once again. I got an install fatal error message 1603. I followed the suggestions including turning of the firewall and manually installing the update. Nothing worked. I was disappointed that I couldn't bypass the update prompt and was stuck. I ended up having to uninstall the program and my biggest fear was that my work would be lost. After reinstalling it worked and my completed return was there. So it was fine but whatever caused the update install error needs to be fixed. If it had happened to my dad- it would have be something he wouldn't have been able to work around
Date published: 2023-04-27
Rated 3 out of 5 by from Thank you! Myself and a coworker were surprised by several attempts of fees. I think I still paid something. I may try somewhere else next year. I also can't change my email which I have a new one.
Date published: 2023-04-27
Rated 4 out of 5 by from User since inception I have just had problems with e-filing on 2022 and 2021 returns.
Date published: 2023-04-27
Rated 5 out of 5 by from Easy, Convenient, and very User-Friendly Easy, Convenient, and Very User-Friendly. I would recommend this application to just about anyone
Date published: 2023-04-27
Rated 4 out of 5 by from Turbo Tax agent (Asia) was very helpful. I had a difficult time at first to communicate via text massaging with other agents. Asia helped me tremendously. In the beginning I was having trouble hearing her over the phone. I am very satisfied with her assistance. I will definitely seek Turbo Tax to help me do my taxes next year!
Date published: 2023-04-27
Rated 2 out of 5 by from Return Denial All accounts should be linked by socials instead of emails. Doing so will ensure all documents are saved to a set individual despite the email that is being used
Date published: 2023-04-27
Rated 5 out of 5 by from Turbotax is Easy to Use I have used turbotax since it was first developed many years ago. The interface is great and the ease of use is what makes it great. I highly recommend its use to anyone who maybe considering doing their on taxes.
Date published: 2023-04-27
Rated 4 out of 5 by from Great Hopefully the return actually gets accepted. Tax season is difficult, but I'm doing my best to stay positive.. Little stressed
Date published: 2023-04-27
All TurboTax® Offerings Reviews - Page 215