TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from rick and barbara's return Very easy to use. Able to load all documents easy and use the phone to do so.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax lives up to name TurboTax is indeed fast. If your taxes are relatively straightforward, it is definitely the way to go.
Date published: 2023-04-16
Rated 1 out of 5 by from disappointed disappointed that the way to account for rental income in main home changed suddenly from 2021 return to 2022 return, and live assisted had to be the one that told me after 2 hours on the phone.
Date published: 2023-04-16
Rated 3 out of 5 by from Popular brand name with a few problems - Wasn't able to upload W2 form, so had to fill out all the info manually (said there was an error with uploading; had the same problem in 2021 as well) - had to fill everything out twice because the file got corrupted - filing process itself was fairly clear, but would be great if there was a deeper explanation behind certain steps (i.e. why does the state do XYZ, where does this money go, why do I owe $$ to the federal gov't, etc)
Date published: 2023-04-16
Rated 5 out of 5 by from turbo tax I like the website. It was specific to my needs. Offer help every step in the tax filing process.
Date published: 2023-04-16
Rated 5 out of 5 by from Jon's Tax Return It was fast, easy, and efficient. The explanations while filing were very helpful.
Date published: 2023-04-16
Rated 3 out of 5 by from Has become a round robin loop of trash The explanations either explain nothing or raise more questions. Having to google search leads to better results. Ive used turbo tax for almost a decade or more. It's looking more and more like turbotax is in bed with the IRS. It still keeps most things straight forward. Basically dont run your own business and its easy peasy.
Date published: 2023-04-16
Rated 5 out of 5 by from Keriaas was great she needs a raise Great services perfect. Karissa helped greatly AAAA
Date published: 2023-04-16
Rated 4 out of 5 by from Good program It is different from last year. You do not have to type in W2 information, however it is more expensive like double and that is not good.
Date published: 2023-04-16
Rated 5 out of 5 by from 15+ years of using TurboTax TurboTax has continuously been my app of choice for doing my taxes. Every year gets better!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2123
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from rick and barbara's return Very easy to use. Able to load all documents easy and use the phone to do so.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax lives up to name TurboTax is indeed fast. If your taxes are relatively straightforward, it is definitely the way to go.
Date published: 2023-04-16
Rated 1 out of 5 by from disappointed disappointed that the way to account for rental income in main home changed suddenly from 2021 return to 2022 return, and live assisted had to be the one that told me after 2 hours on the phone.
Date published: 2023-04-16
Rated 3 out of 5 by from Popular brand name with a few problems - Wasn't able to upload W2 form, so had to fill out all the info manually (said there was an error with uploading; had the same problem in 2021 as well) - had to fill everything out twice because the file got corrupted - filing process itself was fairly clear, but would be great if there was a deeper explanation behind certain steps (i.e. why does the state do XYZ, where does this money go, why do I owe $$ to the federal gov't, etc)
Date published: 2023-04-16
Rated 5 out of 5 by from turbo tax I like the website. It was specific to my needs. Offer help every step in the tax filing process.
Date published: 2023-04-16
Rated 5 out of 5 by from Jon's Tax Return It was fast, easy, and efficient. The explanations while filing were very helpful.
Date published: 2023-04-16
Rated 3 out of 5 by from Has become a round robin loop of trash The explanations either explain nothing or raise more questions. Having to google search leads to better results. Ive used turbo tax for almost a decade or more. It's looking more and more like turbotax is in bed with the IRS. It still keeps most things straight forward. Basically dont run your own business and its easy peasy.
Date published: 2023-04-16
Rated 5 out of 5 by from Keriaas was great she needs a raise Great services perfect. Karissa helped greatly AAAA
Date published: 2023-04-16
Rated 4 out of 5 by from Good program It is different from last year. You do not have to type in W2 information, however it is more expensive like double and that is not good.
Date published: 2023-04-16
Rated 5 out of 5 by from 15+ years of using TurboTax TurboTax has continuously been my app of choice for doing my taxes. Every year gets better!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2123