TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Awful Experience This Year! Extra fees are unknown until the return is done, then it is too late to start over. I've used Turbo Tax for decades and am disgusted about how they now charge for their product.
Date published: 2023-04-16
Rated 4 out of 5 by from Just a few quirks Asked several times for the same information. Keeps asking for you to upgrade for no reason and requires 2 mouse clicks every time
Date published: 2023-04-16
Rated 5 out of 5 by from Tax Excelente and easy instructions and very detailed questions.
Date published: 2023-04-16
Rated 5 out of 5 by from Great program Easy to follow and hsa all the information i need.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy & Helpful Very Helpful, quick, easy to use and decreases stress.
Date published: 2023-04-16
Rated 1 out of 5 by from Horrible interface It's impossible to switch to *file for an extension* once you have reached the Filing step -- both for Federal (I had to close and start from scratch) and NY State (I still don't know how to get there). PLEASE ADVISE!!!!!
Date published: 2023-04-16
Rated 5 out of 5 by from Refunds I didn't expect - Sooner next time! If I had known how easy TurboTax would make filing my taxes this year, I would've done it sooner! Especially because I'm receiving refunds that I didn't expect. I expected to owe money this year.
Date published: 2023-04-16
Rated 2 out of 5 by from id rather have someone do it in person for the price i paid, id rather have the peace of mind of a human being doing it in front of me. i wont be using turbo tax next year. the only thing it provided me was convenience. but i paid a very high wage for it. i'd have rather done it myself or with someone in person.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbotax got the job done Relatively straight forward. I was able to get a return which isn't a guarantee.
Date published: 2023-04-16
Rated 5 out of 5 by from Free for CA State too! I think in past years the state tax return was not free. But this year it was! Very easy to upload w2 and other electronic forms. Filing taxes seems to get less painful every year. :)
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2114
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Awful Experience This Year! Extra fees are unknown until the return is done, then it is too late to start over. I've used Turbo Tax for decades and am disgusted about how they now charge for their product.
Date published: 2023-04-16
Rated 4 out of 5 by from Just a few quirks Asked several times for the same information. Keeps asking for you to upgrade for no reason and requires 2 mouse clicks every time
Date published: 2023-04-16
Rated 5 out of 5 by from Tax Excelente and easy instructions and very detailed questions.
Date published: 2023-04-16
Rated 5 out of 5 by from Great program Easy to follow and hsa all the information i need.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy & Helpful Very Helpful, quick, easy to use and decreases stress.
Date published: 2023-04-16
Rated 1 out of 5 by from Horrible interface It's impossible to switch to *file for an extension* once you have reached the Filing step -- both for Federal (I had to close and start from scratch) and NY State (I still don't know how to get there). PLEASE ADVISE!!!!!
Date published: 2023-04-16
Rated 5 out of 5 by from Refunds I didn't expect - Sooner next time! If I had known how easy TurboTax would make filing my taxes this year, I would've done it sooner! Especially because I'm receiving refunds that I didn't expect. I expected to owe money this year.
Date published: 2023-04-16
Rated 2 out of 5 by from id rather have someone do it in person for the price i paid, id rather have the peace of mind of a human being doing it in front of me. i wont be using turbo tax next year. the only thing it provided me was convenience. but i paid a very high wage for it. i'd have rather done it myself or with someone in person.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbotax got the job done Relatively straight forward. I was able to get a return which isn't a guarantee.
Date published: 2023-04-16
Rated 5 out of 5 by from Free for CA State too! I think in past years the state tax return was not free. But this year it was! Very easy to upload w2 and other electronic forms. Filing taxes seems to get less painful every year. :)
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2114