TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Only a few problems One screen had graphics that were unreadable. Chat assistant did not appear to work properly.
Date published: 2023-04-16
Rated 5 out of 5 by from Super Helpful! Mersiha was able to help me finish my returns and fix an issue I had stopping me from e-filing. Thanks to her we fixed the issue and I sent in my returns on time! I wouldn't have gotten it done without her help, thank you!
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax is great! It was easy to use. Put in hyperlinks to the forms a that could be needed.
Date published: 2023-04-16
Rated 5 out of 5 by from turbotax is awesome! turbotax is awesome! turbotax is awesome!turbotax is awesome!
Date published: 2023-04-16
Rated 5 out of 5 by from Easy and Consistent I never thought I could do my own taxes! 4 years in a row and it has been a wild ride...With covid, new careers and different living situations - turbo tax has overall been good to me. The only caveat were the relentless ads for upgrades, especially when doing it for small business...At the end of the day, turbo tax has got my back and it's been great. Thanks!
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax gets the job done. Have been using this service for a long while now after using a more expensive CPA service. It is reliable and provides good support when needed.
Date published: 2023-04-16
Rated 5 out of 5 by from Great Taxing Tool! Easy to use! has nice examples at times! would be great if the search function could pull up mock forms and indicate where in the filing process they might be required if at all (like ex: oh you have this form? hold on to it we will ask about that later thanks")
Date published: 2023-04-16
Rated 5 out of 5 by from Thank you for automating this horrible process. Well worth the time and effort to review and select all the options available to me that I would not have considered.
Date published: 2023-04-16
Rated 3 out of 5 by from Crazy thing - apply refund to next year elusive The check box to apply refund to next years taxes has not been accessible to me through step by step or forms. So irritating to be stopped at the end! Its deductible and rental property worked fine. Flags helped when needed more info for an area and wanted to move on.
Date published: 2023-04-16
Rated 3 out of 5 by from I pay to exile it is rejected every year I pay big money for this service and can never file. I have to print and mail it every year I used it last year printed and mailed it and yet they ask how I filed lat year it has been rejected at Least 5 times. Next year it will probably be the same I use the service they take my money don’t remember I used them and the irs rejects my Efile again.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2102
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Only a few problems One screen had graphics that were unreadable. Chat assistant did not appear to work properly.
Date published: 2023-04-16
Rated 5 out of 5 by from Super Helpful! Mersiha was able to help me finish my returns and fix an issue I had stopping me from e-filing. Thanks to her we fixed the issue and I sent in my returns on time! I wouldn't have gotten it done without her help, thank you!
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax is great! It was easy to use. Put in hyperlinks to the forms a that could be needed.
Date published: 2023-04-16
Rated 5 out of 5 by from turbotax is awesome! turbotax is awesome! turbotax is awesome!turbotax is awesome!
Date published: 2023-04-16
Rated 5 out of 5 by from Easy and Consistent I never thought I could do my own taxes! 4 years in a row and it has been a wild ride...With covid, new careers and different living situations - turbo tax has overall been good to me. The only caveat were the relentless ads for upgrades, especially when doing it for small business...At the end of the day, turbo tax has got my back and it's been great. Thanks!
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax gets the job done. Have been using this service for a long while now after using a more expensive CPA service. It is reliable and provides good support when needed.
Date published: 2023-04-16
Rated 5 out of 5 by from Great Taxing Tool! Easy to use! has nice examples at times! would be great if the search function could pull up mock forms and indicate where in the filing process they might be required if at all (like ex: oh you have this form? hold on to it we will ask about that later thanks")
Date published: 2023-04-16
Rated 5 out of 5 by from Thank you for automating this horrible process. Well worth the time and effort to review and select all the options available to me that I would not have considered.
Date published: 2023-04-16
Rated 3 out of 5 by from Crazy thing - apply refund to next year elusive The check box to apply refund to next years taxes has not been accessible to me through step by step or forms. So irritating to be stopped at the end! Its deductible and rental property worked fine. Flags helped when needed more info for an area and wanted to move on.
Date published: 2023-04-16
Rated 3 out of 5 by from I pay to exile it is rejected every year I pay big money for this service and can never file. I have to print and mail it every year I used it last year printed and mailed it and yet they ask how I filed lat year it has been rejected at Least 5 times. Next year it will probably be the same I use the service they take my money don’t remember I used them and the irs rejects my Efile again.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2102