TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Help I have never had any problems with Turbo Tax so far
Date published: 2021-09-16
Rated 1 out of 5 by from Didn't get what I paid for. I purchased this thinking I could file my 2 S Corporations with Federal AND State. Instead, I could only file 1 state. Your online help is useless. I've seen where many people asked about filing more than 1 state return and the answer is always the same. You say 5 Federal returns can be filed and then ignore the question about the 5 state returns that we also need to file. What is the deal with this?
Date published: 2021-09-16
Rated 5 out of 5 by from Customer Support Customer Support is awesome! Turbo Tax is amazing!
Date published: 2021-09-16
Rated 2 out of 5 by from I guess it's better than the paper form... TurboTax Business. I am a small business owner. This means that I'm typically occupied during regular business hours, so only having TT reps available during those hours can lead to huge interruptions and frustrations. TT & QB need 24 hour support. Period. Also, having to spend HOURS trying to get answers to my questions by sorting through conflicting information in TT forums because the software doesn't ask me about a common tax situation only adds to the frustration. Intuit, You need to employee qualified 24 hour personnel AND immediately respond to issues in the programing as soon as they arise, even if it is just an acknowledgement that you're aware of the error. Finally, to the employees who respond to the forum questions: Please take the time to reread the initial question a few times, just to make sure you did, in fact, answer it and/or all parts of it. I buy TT because it's affordable and because I don't want to become an accountant. This year, it was a big fail. I will probably just budget for a CPA next year.
Date published: 2021-09-16
Rated 5 out of 5 by from TurboTax from overseas Being an expatriate can sometimes be challenging to get taxes done, especially during COVID-19 with mailing restrictions. TurboTax was indispensable for this, thanks!
Date published: 2021-09-16
Rated 5 out of 5 by from Awesome Turbo Tax Easy to use and makes life simpler. Love it. very usefful.
Date published: 2021-09-16
Rated 5 out of 5 by from Very good Very helpful. Very understandable. And love the product and service.
Date published: 2021-09-16
Rated 5 out of 5 by from TT is a lifesaver super easy to use, i feel like im in control of my taxes for the first time right from my own home
Date published: 2021-09-16
Rated 5 out of 5 by from James at Turbo Tax Saved Me! I have messed up my taxes in the past. I was at a loss of how to do them in the present. James not only made the process easy, he allayed my fears, worked dutifully to help me understand what I needed to do and guided met thru the process with a patient and kind touch.
Date published: 2021-09-16
Rated 5 out of 5 by from Very easy and straightforward Needed to file last minute....had it done in 90 mins...delayed doing this for months!!!
Date published: 2021-09-16
All TurboTax® Offerings Reviews - Page 22
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Help I have never had any problems with Turbo Tax so far
Date published: 2021-09-16
Rated 1 out of 5 by from Didn't get what I paid for. I purchased this thinking I could file my 2 S Corporations with Federal AND State. Instead, I could only file 1 state. Your online help is useless. I've seen where many people asked about filing more than 1 state return and the answer is always the same. You say 5 Federal returns can be filed and then ignore the question about the 5 state returns that we also need to file. What is the deal with this?
Date published: 2021-09-16
Rated 5 out of 5 by from Customer Support Customer Support is awesome! Turbo Tax is amazing!
Date published: 2021-09-16
Rated 2 out of 5 by from I guess it's better than the paper form... TurboTax Business. I am a small business owner. This means that I'm typically occupied during regular business hours, so only having TT reps available during those hours can lead to huge interruptions and frustrations. TT & QB need 24 hour support. Period. Also, having to spend HOURS trying to get answers to my questions by sorting through conflicting information in TT forums because the software doesn't ask me about a common tax situation only adds to the frustration. Intuit, You need to employee qualified 24 hour personnel AND immediately respond to issues in the programing as soon as they arise, even if it is just an acknowledgement that you're aware of the error. Finally, to the employees who respond to the forum questions: Please take the time to reread the initial question a few times, just to make sure you did, in fact, answer it and/or all parts of it. I buy TT because it's affordable and because I don't want to become an accountant. This year, it was a big fail. I will probably just budget for a CPA next year.
Date published: 2021-09-16
Rated 5 out of 5 by from TurboTax from overseas Being an expatriate can sometimes be challenging to get taxes done, especially during COVID-19 with mailing restrictions. TurboTax was indispensable for this, thanks!
Date published: 2021-09-16
Rated 5 out of 5 by from Awesome Turbo Tax Easy to use and makes life simpler. Love it. very usefful.
Date published: 2021-09-16
Rated 5 out of 5 by from Very good Very helpful. Very understandable. And love the product and service.
Date published: 2021-09-16
Rated 5 out of 5 by from TT is a lifesaver super easy to use, i feel like im in control of my taxes for the first time right from my own home
Date published: 2021-09-16
Rated 5 out of 5 by from James at Turbo Tax Saved Me! I have messed up my taxes in the past. I was at a loss of how to do them in the present. James not only made the process easy, he allayed my fears, worked dutifully to help me understand what I needed to do and guided met thru the process with a patient and kind touch.
Date published: 2021-09-16
Rated 5 out of 5 by from Very easy and straightforward Needed to file last minute....had it done in 90 mins...delayed doing this for months!!!
Date published: 2021-09-16
All TurboTax® Offerings Reviews - Page 22