TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Great Customer Experience Not only does Turbotax make the process of filing taxes easy, the support it is able to provide post filing is above notch. It took me no more than a minute to get on a call with a tax expert who helped address the cause of rejection.
Date published: 2023-04-17
Rated 4 out of 5 by from 2022 TAXES I did not have an turbo tax expert, it went smoothly.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax Live Assistant The product is very good and I was happy I was about to transmit the returns but, at the last minute, I was informed that my return contained an error. Perhaps there could be a way of learning errors before the final stages.
Date published: 2023-04-17
Rated 5 out of 5 by from Quick and easy to use. It was quick and easy to use, the live agent helped me very quickly, and knew exactly what he was doing. He answered all of the questions I had very quickly.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo Tax is not awesome This is my last year using Turbo Tax as I have had problems filing every year, and this year I found out why. I always seem to get in some sort of loop - everything is filled out, but I keep getting sent back to the same webpages. This year, I decided to spend the irritating $100 to actually file them electronically this year, as several times in the past I have had to print them and send them due to not being able to complete them due to the loop issue. However, the person I chatted with concluded it was a "glitch in the system" and there was nothing she could do about it. Wonderful. And very helpful.
Date published: 2023-04-17
Rated 1 out of 5 by from Surprise, unfair tax fees The surprise fees associated with me closing out a very small stock account was appalling. As well as some dumb, Utah tax assurance thing that also wasn't communicated. the fees with filing were 1/3 of my return, with no other other working option to pay for this. I had to have payment takin out of my federal return with a $39 dollar service fee??? Very frustrating
Date published: 2023-04-17
Rated 5 out of 5 by from Have Used This Product for Years Has been a "must have" every year and will continue going forward.
Date published: 2023-04-17
Rated 5 out of 5 by from Swift and Easy I appreciate the Turbo Tax reminders about filing. I also appreciate that information from my prior Turbo Tax filings are filled in on my current tax filing where required. I like being able to get support from a tax expert. They are always knowledgable and helpful.
Date published: 2023-04-17
Rated 5 out of 5 by from very good very good and user friendly and easy to use. I recommend it.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is easy and straight to the point Did the tax on my own without the help of live experts. It would be nice to have one to clarify some of the questions i have but overall an easy process.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 2094
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Customer Experience Not only does Turbotax make the process of filing taxes easy, the support it is able to provide post filing is above notch. It took me no more than a minute to get on a call with a tax expert who helped address the cause of rejection.
Date published: 2023-04-17
Rated 4 out of 5 by from 2022 TAXES I did not have an turbo tax expert, it went smoothly.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax Live Assistant The product is very good and I was happy I was about to transmit the returns but, at the last minute, I was informed that my return contained an error. Perhaps there could be a way of learning errors before the final stages.
Date published: 2023-04-17
Rated 5 out of 5 by from Quick and easy to use. It was quick and easy to use, the live agent helped me very quickly, and knew exactly what he was doing. He answered all of the questions I had very quickly.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo Tax is not awesome This is my last year using Turbo Tax as I have had problems filing every year, and this year I found out why. I always seem to get in some sort of loop - everything is filled out, but I keep getting sent back to the same webpages. This year, I decided to spend the irritating $100 to actually file them electronically this year, as several times in the past I have had to print them and send them due to not being able to complete them due to the loop issue. However, the person I chatted with concluded it was a "glitch in the system" and there was nothing she could do about it. Wonderful. And very helpful.
Date published: 2023-04-17
Rated 1 out of 5 by from Surprise, unfair tax fees The surprise fees associated with me closing out a very small stock account was appalling. As well as some dumb, Utah tax assurance thing that also wasn't communicated. the fees with filing were 1/3 of my return, with no other other working option to pay for this. I had to have payment takin out of my federal return with a $39 dollar service fee??? Very frustrating
Date published: 2023-04-17
Rated 5 out of 5 by from Have Used This Product for Years Has been a "must have" every year and will continue going forward.
Date published: 2023-04-17
Rated 5 out of 5 by from Swift and Easy I appreciate the Turbo Tax reminders about filing. I also appreciate that information from my prior Turbo Tax filings are filled in on my current tax filing where required. I like being able to get support from a tax expert. They are always knowledgable and helpful.
Date published: 2023-04-17
Rated 5 out of 5 by from very good very good and user friendly and easy to use. I recommend it.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is easy and straight to the point Did the tax on my own without the help of live experts. It would be nice to have one to clarify some of the questions i have but overall an easy process.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 2094