TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax was awesome! Dreaded filing but the software made it very easy to do. Took less than 1 hour.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is Awesome Very Easy, Information was available, especially from last year's return.
Date published: 2023-04-16
Rated 2 out of 5 by from Hidden fees I've used TurboTax free version for 5 years with no complaints. It is quick and easy to use. I have three different sources of income per year in three separate states. For the past 3 years this has been the case, and I was able to use the product no problem. This year I lost my health insurance and had to buy a plan through Marketplace halfway through the year. When I filed my taxes TurboTax required me to upgrade to the paid version because the free version doesn't support healthcare forms. Ok. Originally shows a cost of 59$. Then it charges an addtional fee of $54 per each state return i have to file for a total of 162$ in additional fees. Ok. Final kick comes at the last step where they add a $39 processing fee. All in I am at $260 to file my taxes just because I used the health insurance marketplace this year. Huge and unexpected cost that seems purposedly misleading. I will be rethinking my options for next year, it may have cost the same amount or cheaper to hire an accountant.
Date published: 2023-04-16
Rated 3 out of 5 by from failed to file electronically two years in a row, my returns could not file electronically
Date published: 2023-04-16
Rated 5 out of 5 by from turbo tax works had trouble e filling had to reboot computer, very frustrating
Date published: 2023-04-16
Rated 1 out of 5 by from High fees It is great service however Turbo tax manipulate you saying id you want to apply your 1098 T form or other forms or even maximize your return you have to pay 217 dollars to them which is ridiculous. not even the deluxe service but the most expensive
Date published: 2023-04-16
Rated 1 out of 5 by from Total Rip off Turbo tax automatically has me in Deluxe and charged me $119 for a simple return.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax is easy and stress free!! Easy, reliable service. Year after year TurboTax sets my mind at ease.
Date published: 2023-04-16
Rated 4 out of 5 by from Need to have better form navigation to back track Need to have better back track and jump forward capability.
Date published: 2023-04-16
Rated 5 out of 5 by from EASY! Very easy to use! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2057
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax was awesome! Dreaded filing but the software made it very easy to do. Took less than 1 hour.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is Awesome Very Easy, Information was available, especially from last year's return.
Date published: 2023-04-16
Rated 2 out of 5 by from Hidden fees I've used TurboTax free version for 5 years with no complaints. It is quick and easy to use. I have three different sources of income per year in three separate states. For the past 3 years this has been the case, and I was able to use the product no problem. This year I lost my health insurance and had to buy a plan through Marketplace halfway through the year. When I filed my taxes TurboTax required me to upgrade to the paid version because the free version doesn't support healthcare forms. Ok. Originally shows a cost of 59$. Then it charges an addtional fee of $54 per each state return i have to file for a total of 162$ in additional fees. Ok. Final kick comes at the last step where they add a $39 processing fee. All in I am at $260 to file my taxes just because I used the health insurance marketplace this year. Huge and unexpected cost that seems purposedly misleading. I will be rethinking my options for next year, it may have cost the same amount or cheaper to hire an accountant.
Date published: 2023-04-16
Rated 3 out of 5 by from failed to file electronically two years in a row, my returns could not file electronically
Date published: 2023-04-16
Rated 5 out of 5 by from turbo tax works had trouble e filling had to reboot computer, very frustrating
Date published: 2023-04-16
Rated 1 out of 5 by from High fees It is great service however Turbo tax manipulate you saying id you want to apply your 1098 T form or other forms or even maximize your return you have to pay 217 dollars to them which is ridiculous. not even the deluxe service but the most expensive
Date published: 2023-04-16
Rated 1 out of 5 by from Total Rip off Turbo tax automatically has me in Deluxe and charged me $119 for a simple return.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax is easy and stress free!! Easy, reliable service. Year after year TurboTax sets my mind at ease.
Date published: 2023-04-16
Rated 4 out of 5 by from Need to have better form navigation to back track Need to have better back track and jump forward capability.
Date published: 2023-04-16
Rated 5 out of 5 by from EASY! Very easy to use! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2057