TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Far and Away the Leader, but Could be Better Some corners of your user interaction have confusing wording.
Date published: 2021-05-02
Rated 3 out of 5 by from Please address duplcate data entry For federal and state returns, why must I enter my driver's license, address, bank routing information, phone number, etc. all over again. Can you please make it so that this sort of info can be entered just once in one central place to apply across the board?
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax Very Easy To Use I had a question about last years taxes and the chat helped me understand exactly what I needed to do. Saved me going to a personal accountant.
Date published: 2021-05-02
Rated 5 out of 5 by from Controller-Awesome and easy Yes I did with a live person and got the correct answer.
Date published: 2021-05-02
Rated 5 out of 5 by from Simple and thourough I love the simplicity of doing my taxes on my own. The chat feature is a game changer. Thanks Turbo Tax.
Date published: 2021-05-02
Rated 4 out of 5 by from Becareful of the hidden fees I do not like that this appears on my bank sight as "start for free" and then I get zapped at the end for 225. I think you should be up front about what it costs at the beginning.
Date published: 2021-05-02
Rated 3 out of 5 by from not user friendly Please make a mac version of Business, that i have to use to file Trust tax return (i am Trustee). To use pc version, i had to make a virtual pc on my mac. It does not work well, and moving final files to mac is a pain. Also, explanations use jargon that is never defined or explained - not much use!
Date published: 2021-05-02
Rated 5 out of 5 by from 2021 Taxes Very easy to use and understand. Very quick to complete.
Date published: 2021-05-02
Rated 5 out of 5 by from Always The Best There Is! I've used TurboTax for about 100 years. Only strayed a year or two. Always come back because this application gets the job done, with the least pain and fuss. I always feel like I've gotten a tax lesson too! I have complete confidence in the results, and fully understand my returns each year. Thanks guys for keeping up the quality!
Date published: 2021-05-02
Rated 3 out of 5 by from Gets more obtuse every year Math is fine, pushing ads for "upgrade" is annoying, One has to repeat multiple pages when instructions or options are less than clear. And AFTER doing the state return, I'm invited to pay $50 more to file it, or it will be deleted, so I agree and find I can't Efile at all - I have to print and file myself - I could have done that without paying the $50!
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2015
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Far and Away the Leader, but Could be Better Some corners of your user interaction have confusing wording.
Date published: 2021-05-02
Rated 3 out of 5 by from Please address duplcate data entry For federal and state returns, why must I enter my driver's license, address, bank routing information, phone number, etc. all over again. Can you please make it so that this sort of info can be entered just once in one central place to apply across the board?
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax Very Easy To Use I had a question about last years taxes and the chat helped me understand exactly what I needed to do. Saved me going to a personal accountant.
Date published: 2021-05-02
Rated 5 out of 5 by from Controller-Awesome and easy Yes I did with a live person and got the correct answer.
Date published: 2021-05-02
Rated 5 out of 5 by from Simple and thourough I love the simplicity of doing my taxes on my own. The chat feature is a game changer. Thanks Turbo Tax.
Date published: 2021-05-02
Rated 4 out of 5 by from Becareful of the hidden fees I do not like that this appears on my bank sight as "start for free" and then I get zapped at the end for 225. I think you should be up front about what it costs at the beginning.
Date published: 2021-05-02
Rated 3 out of 5 by from not user friendly Please make a mac version of Business, that i have to use to file Trust tax return (i am Trustee). To use pc version, i had to make a virtual pc on my mac. It does not work well, and moving final files to mac is a pain. Also, explanations use jargon that is never defined or explained - not much use!
Date published: 2021-05-02
Rated 5 out of 5 by from 2021 Taxes Very easy to use and understand. Very quick to complete.
Date published: 2021-05-02
Rated 5 out of 5 by from Always The Best There Is! I've used TurboTax for about 100 years. Only strayed a year or two. Always come back because this application gets the job done, with the least pain and fuss. I always feel like I've gotten a tax lesson too! I have complete confidence in the results, and fully understand my returns each year. Thanks guys for keeping up the quality!
Date published: 2021-05-02
Rated 3 out of 5 by from Gets more obtuse every year Math is fine, pushing ads for "upgrade" is annoying, One has to repeat multiple pages when instructions or options are less than clear. And AFTER doing the state return, I'm invited to pay $50 more to file it, or it will be deleted, so I agree and find I can't Efile at all - I have to print and file myself - I could have done that without paying the $50!
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2015