TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from This service was disappointing. If TurboTax is not free, do not advertise as free. I only had a W2 and 1095-A, but using TurboTax still cost almost as much as using H&R Block with a real person to help me!
Date published: 2023-04-16
Rated 5 out of 5 by from Excellent service as usual! I have been using Turbo Tax for years and it is so easy! We started our own business and the tips and extra information available have made taxes easy to understand and complete. I do all my immediate families taxes with Turbo Tax!
Date published: 2023-04-16
Rated 3 out of 5 by from site issues site stalled out multiple times. unable to scroll and had to zoom out to -50% to view anything. fix your site.
Date published: 2023-04-16
Rated 2 out of 5 by from Had to deduct filing fee from refund...loss of $40 I had to use the pay for filing through refund because keyboard would not work when putting in credit card info.
Date published: 2023-04-16
Rated 4 out of 5 by from Easy to use It prompts you for all information needed and some you might not know about.
Date published: 2023-04-16
Rated 4 out of 5 by from TurboTax is great. I used it every year. I would have given TurboTax five stars, but it had a glitch when I tried to claim my refund paid as the iBond. It won't let me proceed.
Date published: 2023-04-16
Rated 1 out of 5 by from Turbo Tax Sucks The fees you guys charge are outlandish. I don;t know what happened to this service over the last few years, but I'll be taking my money elsewhere next year.
Date published: 2023-04-16
Rated 5 out of 5 by from Customer Service The Turbo Tax Expert I interacted with today, was very knowledgeable and patient and I really appreciated it.....truly calmed down my anxiety where I had gotten stuck on my return.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is awesome!! I enjoy using Turbo Tax. It is easy to follow and it gets the job done. I had to amend my return and they helped me through it too. Thank you
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is great! If you want a simple approach to taxes and reporting, Turbo Tax is the way to go. Easy to use, helpful hints and tips to walk you through each step of the tax filing process.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2006
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from This service was disappointing. If TurboTax is not free, do not advertise as free. I only had a W2 and 1095-A, but using TurboTax still cost almost as much as using H&R Block with a real person to help me!
Date published: 2023-04-16
Rated 5 out of 5 by from Excellent service as usual! I have been using Turbo Tax for years and it is so easy! We started our own business and the tips and extra information available have made taxes easy to understand and complete. I do all my immediate families taxes with Turbo Tax!
Date published: 2023-04-16
Rated 3 out of 5 by from site issues site stalled out multiple times. unable to scroll and had to zoom out to -50% to view anything. fix your site.
Date published: 2023-04-16
Rated 2 out of 5 by from Had to deduct filing fee from refund...loss of $40 I had to use the pay for filing through refund because keyboard would not work when putting in credit card info.
Date published: 2023-04-16
Rated 4 out of 5 by from Easy to use It prompts you for all information needed and some you might not know about.
Date published: 2023-04-16
Rated 4 out of 5 by from TurboTax is great. I used it every year. I would have given TurboTax five stars, but it had a glitch when I tried to claim my refund paid as the iBond. It won't let me proceed.
Date published: 2023-04-16
Rated 1 out of 5 by from Turbo Tax Sucks The fees you guys charge are outlandish. I don;t know what happened to this service over the last few years, but I'll be taking my money elsewhere next year.
Date published: 2023-04-16
Rated 5 out of 5 by from Customer Service The Turbo Tax Expert I interacted with today, was very knowledgeable and patient and I really appreciated it.....truly calmed down my anxiety where I had gotten stuck on my return.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is awesome!! I enjoy using Turbo Tax. It is easy to follow and it gets the job done. I had to amend my return and they helped me through it too. Thank you
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is great! If you want a simple approach to taxes and reporting, Turbo Tax is the way to go. Easy to use, helpful hints and tips to walk you through each step of the tax filing process.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2006