TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Very easy to use and understand. Easy to use but you need your documents lined up. We sold some real estate and if was a little tricky to figure out where to enter the relevant information.
Date published: 2023-04-16
Rated 5 out of 5 by from I Love Turbo TAX! Thank you thank you So Easy and so Great! Thank you for everything! I am going to use Turbotax for the rest of my LIFE!
Date published: 2023-04-16
Rated 2 out of 5 by from Turbo Tax after 10 years After using TurboTax for 10 years this year the software was awful. I'd put a phrase into the search like 'Schedule D' and it would come back and see to go to Schedule D type in the search for Schedule D and just 'Jump To', well it NEVER showed the Jump To and there was not other way to get there, ugh, was awful!
Date published: 2023-04-16
Rated 1 out of 5 by from Never Use It TurboTax has to many branches that change and don't allow you to review things, and then it drops choices that you made when you want to review them and click through screens to get to the one you need do change. Also I needed to amend a return and futzed with it for an hour, finally completely exiting TT and restarting my computer and then was able to to it. It claimed I had not filed a federal 1040 so it was going to make me mail it. Yet, you could clearly check efile status and it said the federal 1040 was accepted.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax 2022 Turbo Tax 2022 made it easy to file our taxes. Will use it again.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax was very helpful and easy to use great resources and experts with an easy-to-use interface
Date published: 2023-04-16
Rated 5 out of 5 by from Great Service I have used TurboTax for about 6 years...its is great.
Date published: 2023-04-16
Rated 5 out of 5 by from Mostly Good Mostly good, but some portions don't let you go back and edit when you make a mistake, so I had to start my state return over completely to delete the donation I input by mistake.
Date published: 2023-04-16
Rated 1 out of 5 by from Turbo tax is good but to expensive I am happy with turbo tax, but you are just getting to darn expensive, and this is my last year with you.
Date published: 2023-04-16
Rated 2 out of 5 by from Not what it used to be So, I have been using TurboTax since the late 90's - well over 20 years. In that time, I tried a competing product one year, but the lack of guidance and my need to file forms for 401k contributions led me back to TurboTax the following year. Since then, I have mostly been a happy customer, but lately, the cost has become ridiculous. Except for the fact that I need to file an injured spouse form, I could use the free version. But no - using that form is enough to pay $74 for TurboTax now. But it gets better. Last year, I printed and mailed in my tax forms, but used TurboTax to complete them. I paid the full price, despite not using the electronic filing feature. When the IRS finally issued my refund some 8 months later, I found that they corrected a few errors that TurboTax had miscalculated, and my refund was reduced by a couple thousand dollars. Not cool, Intuit. I still like the format of TurboTax, and as far as I know, there is no real competition for guided filing, but as simple as my taxes are lately - and as much as I value every dollar I can save - I can say with full confidence that I will not be using TurboTax again.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2004
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very easy to use and understand. Easy to use but you need your documents lined up. We sold some real estate and if was a little tricky to figure out where to enter the relevant information.
Date published: 2023-04-16
Rated 5 out of 5 by from I Love Turbo TAX! Thank you thank you So Easy and so Great! Thank you for everything! I am going to use Turbotax for the rest of my LIFE!
Date published: 2023-04-16
Rated 2 out of 5 by from Turbo Tax after 10 years After using TurboTax for 10 years this year the software was awful. I'd put a phrase into the search like 'Schedule D' and it would come back and see to go to Schedule D type in the search for Schedule D and just 'Jump To', well it NEVER showed the Jump To and there was not other way to get there, ugh, was awful!
Date published: 2023-04-16
Rated 1 out of 5 by from Never Use It TurboTax has to many branches that change and don't allow you to review things, and then it drops choices that you made when you want to review them and click through screens to get to the one you need do change. Also I needed to amend a return and futzed with it for an hour, finally completely exiting TT and restarting my computer and then was able to to it. It claimed I had not filed a federal 1040 so it was going to make me mail it. Yet, you could clearly check efile status and it said the federal 1040 was accepted.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax 2022 Turbo Tax 2022 made it easy to file our taxes. Will use it again.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax was very helpful and easy to use great resources and experts with an easy-to-use interface
Date published: 2023-04-16
Rated 5 out of 5 by from Great Service I have used TurboTax for about 6 years...its is great.
Date published: 2023-04-16
Rated 5 out of 5 by from Mostly Good Mostly good, but some portions don't let you go back and edit when you make a mistake, so I had to start my state return over completely to delete the donation I input by mistake.
Date published: 2023-04-16
Rated 1 out of 5 by from Turbo tax is good but to expensive I am happy with turbo tax, but you are just getting to darn expensive, and this is my last year with you.
Date published: 2023-04-16
Rated 2 out of 5 by from Not what it used to be So, I have been using TurboTax since the late 90's - well over 20 years. In that time, I tried a competing product one year, but the lack of guidance and my need to file forms for 401k contributions led me back to TurboTax the following year. Since then, I have mostly been a happy customer, but lately, the cost has become ridiculous. Except for the fact that I need to file an injured spouse form, I could use the free version. But no - using that form is enough to pay $74 for TurboTax now. But it gets better. Last year, I printed and mailed in my tax forms, but used TurboTax to complete them. I paid the full price, despite not using the electronic filing feature. When the IRS finally issued my refund some 8 months later, I found that they corrected a few errors that TurboTax had miscalculated, and my refund was reduced by a couple thousand dollars. Not cool, Intuit. I still like the format of TurboTax, and as far as I know, there is no real competition for guided filing, but as simple as my taxes are lately - and as much as I value every dollar I can save - I can say with full confidence that I will not be using TurboTax again.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2004