TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbotax is difficult to use. 1. Difficult to get answers on your help line 2. I had already provided all capitial gain & loss ionformation that came from down loads that Turbotax did from my brokerage accpunts, However it keep asking me to fill information for Form 2210. 3. Quick Zoom feature did not work. Your help line was of no help.
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax is awesome I have been using TurboTax for years, and find it as a convenient and easy way to do my taxes
Date published: 2021-05-02
Rated 5 out of 5 by from Easy Easy to use. Having live agents available to help is great!
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo tax was super easy and totally worth it! Leah was my turbo tax expert and she was easy to talk to and very informative! She made the process a breeze! Thanks, Leah!
Date published: 2021-05-02
Rated 4 out of 5 by from wonderful straight forward, easy to work with, nice to know that help was always available if I needed it
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax is Awesome! Use every year! Always purchase Audit Protection, too!
Date published: 2021-05-02
Rated 4 out of 5 by from I've used Turbotax for years, but... I've used Turbotax for years but this year was more glitchy than most. I had a situation that wasn't accounted for in the dialogue, and I had to talk to a support person. At the end, when trying to communicate how I wanted to pay my taxes, I had to repeat the state section several times before it finally, inexplicably, accepted my responses. Doesn't make me feel confident.
Date published: 2021-05-02
Rated 1 out of 5 by from Turbotax is misleading Extremely misleading and guides you to most expensive products that are not necessary for a very basic tax return
Date published: 2021-05-02
Rated 3 out of 5 by from Good but has a decent glitch Generally good, it import features are good and it handles most things well. The system does have a glitch if you refi a home loan, so that takes some manual effort to correct that. Also, the on-screen reviewability of results is difficult, for example you need to print the worksheets to reconcile your inputs to the tax amount, I found this to be frustrating.
Date published: 2021-05-02
Rated 4 out of 5 by from Great Service/Program The service is fast and easy and imports your information from previous years. Gives you additional questions you may not think of to cover different situations. Also nice it was 100 percent free!
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2001
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbotax is difficult to use. 1. Difficult to get answers on your help line 2. I had already provided all capitial gain & loss ionformation that came from down loads that Turbotax did from my brokerage accpunts, However it keep asking me to fill information for Form 2210. 3. Quick Zoom feature did not work. Your help line was of no help.
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax is awesome I have been using TurboTax for years, and find it as a convenient and easy way to do my taxes
Date published: 2021-05-02
Rated 5 out of 5 by from Easy Easy to use. Having live agents available to help is great!
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo tax was super easy and totally worth it! Leah was my turbo tax expert and she was easy to talk to and very informative! She made the process a breeze! Thanks, Leah!
Date published: 2021-05-02
Rated 4 out of 5 by from wonderful straight forward, easy to work with, nice to know that help was always available if I needed it
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax is Awesome! Use every year! Always purchase Audit Protection, too!
Date published: 2021-05-02
Rated 4 out of 5 by from I've used Turbotax for years, but... I've used Turbotax for years but this year was more glitchy than most. I had a situation that wasn't accounted for in the dialogue, and I had to talk to a support person. At the end, when trying to communicate how I wanted to pay my taxes, I had to repeat the state section several times before it finally, inexplicably, accepted my responses. Doesn't make me feel confident.
Date published: 2021-05-02
Rated 1 out of 5 by from Turbotax is misleading Extremely misleading and guides you to most expensive products that are not necessary for a very basic tax return
Date published: 2021-05-02
Rated 3 out of 5 by from Good but has a decent glitch Generally good, it import features are good and it handles most things well. The system does have a glitch if you refi a home loan, so that takes some manual effort to correct that. Also, the on-screen reviewability of results is difficult, for example you need to print the worksheets to reconcile your inputs to the tax amount, I found this to be frustrating.
Date published: 2021-05-02
Rated 4 out of 5 by from Great Service/Program The service is fast and easy and imports your information from previous years. Gives you additional questions you may not think of to cover different situations. Also nice it was 100 percent free!
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2001