TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Exactly what I expected I have been using turbo tax for over 20 years and it continues to evolve positively. Help feature keeps improving as well. My taxes are not overly complex. If I had a more complex tax environment I would probably would seek expert advice from certified tax accountant but as it is it more than meets my needs. Only complaint is the fee for efiling state tax. I generally owe very little so the fee to efile is 5x what I owe. This is using turbo tax deluxe.
Date published: 2021-05-02
Rated 4 out of 5 by from Turbotax There are a lot of moving parts, and they keep trying to get you to upgrade to a higher paid version but it seems fine.
Date published: 2021-05-02
Rated 1 out of 5 by from expensive Used TurboTax free edition for 2019 return and it was great and simple, now with TurboTax Premier for 2020, it was expensive and felt like it was charges on top of charges just because I added investments for this year.
Date published: 2021-05-02
Rated 3 out of 5 by from Only one concern The only concern I have is that the program requires that my security programs have to be shut down for the TurboTax program to activate.
Date published: 2021-05-02
Rated 2 out of 5 by from Refinance mortgage bug costs thousands of dollars I was about to file my taxes and happened to compare it with my last year's returns. I noticed the mortgage interest deduction was significantly less. I had refinanced my loan in August. I played around with TurboTax and found that if I only put one mortgage, my tax due was significantly lower. Then I searched around and saw the article from TurboTax which showed how to work around this bug in TurboTax. If I didn't catch it, I would have paid thousands of dollars more in taxes!! In any case, there is also another issue which the article doesn't solve - which is the mortgage was under contract before 12/14/2017, but closed a few days later.
Date published: 2021-05-02
Rated 5 out of 5 by from Super Easy + Efficient I choose the option to have a Turbo Tax expert file my return. Frank was extremely helpful, confident in his answers to all the questions I had and fast! My taxes were complete in a few days and all I had to do was provide the right documentation that Frank listed out for me. Very happy with this service - thank you Frank!
Date published: 2021-05-02
Rated 1 out of 5 by from Hate their guts They will nickel and dime you every chance they get. It states that you only have to upgrade your tax return for "Complicated tax situations" but in reality if you claim a single thing then they will force you to purchase "deluxe" Literally I made 8500$ last year and the ONLY thing special about my taxes was that I was taking the American Opportunity Credit for going to school. Just about the most commonplace credit you can find and that means that I have to pay the deluxe price. Which they only tell you after you've spent an hour filling out everything.
Date published: 2021-05-02
Rated 5 out of 5 by from TURBO TAX IS EASY & UNDERSTANADABLE ;) Easy to use....thank you :) Highly recommend - I've been using it for years
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax is the way to go! Have been using TurboTax for 15+ years.... easy and convenient; love the Help sections
Date published: 2021-05-02
Rated 5 out of 5 by from Easy to use system I have used Turbo Tax for many years. It is easy to insert required information and does a great job of checking and verifying credits that you may not be aware of
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2000
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Exactly what I expected I have been using turbo tax for over 20 years and it continues to evolve positively. Help feature keeps improving as well. My taxes are not overly complex. If I had a more complex tax environment I would probably would seek expert advice from certified tax accountant but as it is it more than meets my needs. Only complaint is the fee for efiling state tax. I generally owe very little so the fee to efile is 5x what I owe. This is using turbo tax deluxe.
Date published: 2021-05-02
Rated 4 out of 5 by from Turbotax There are a lot of moving parts, and they keep trying to get you to upgrade to a higher paid version but it seems fine.
Date published: 2021-05-02
Rated 1 out of 5 by from expensive Used TurboTax free edition for 2019 return and it was great and simple, now with TurboTax Premier for 2020, it was expensive and felt like it was charges on top of charges just because I added investments for this year.
Date published: 2021-05-02
Rated 3 out of 5 by from Only one concern The only concern I have is that the program requires that my security programs have to be shut down for the TurboTax program to activate.
Date published: 2021-05-02
Rated 2 out of 5 by from Refinance mortgage bug costs thousands of dollars I was about to file my taxes and happened to compare it with my last year's returns. I noticed the mortgage interest deduction was significantly less. I had refinanced my loan in August. I played around with TurboTax and found that if I only put one mortgage, my tax due was significantly lower. Then I searched around and saw the article from TurboTax which showed how to work around this bug in TurboTax. If I didn't catch it, I would have paid thousands of dollars more in taxes!! In any case, there is also another issue which the article doesn't solve - which is the mortgage was under contract before 12/14/2017, but closed a few days later.
Date published: 2021-05-02
Rated 5 out of 5 by from Super Easy + Efficient I choose the option to have a Turbo Tax expert file my return. Frank was extremely helpful, confident in his answers to all the questions I had and fast! My taxes were complete in a few days and all I had to do was provide the right documentation that Frank listed out for me. Very happy with this service - thank you Frank!
Date published: 2021-05-02
Rated 1 out of 5 by from Hate their guts They will nickel and dime you every chance they get. It states that you only have to upgrade your tax return for "Complicated tax situations" but in reality if you claim a single thing then they will force you to purchase "deluxe" Literally I made 8500$ last year and the ONLY thing special about my taxes was that I was taking the American Opportunity Credit for going to school. Just about the most commonplace credit you can find and that means that I have to pay the deluxe price. Which they only tell you after you've spent an hour filling out everything.
Date published: 2021-05-02
Rated 5 out of 5 by from TURBO TAX IS EASY & UNDERSTANADABLE ;) Easy to use....thank you :) Highly recommend - I've been using it for years
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax is the way to go! Have been using TurboTax for 15+ years.... easy and convenient; love the Help sections
Date published: 2021-05-02
Rated 5 out of 5 by from Easy to use system I have used Turbo Tax for many years. It is easy to insert required information and does a great job of checking and verifying credits that you may not be aware of
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2000