TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Turbo tax trying to find the places to input the information was confusing as well as the explanations needed to be a little more simplier and less confusing to the private sector.
Date published: 2023-04-16
Rated 5 out of 5 by from My stress goes down with each click. I love how easy and clear TurboTax makes doing my taxes. I feel like it is reviewing my finances and potential deductions in ways I could never research and remember on my own. The step-by-step process is clear, and makes it easy to focus on small bits of information at a time so it doesn't get overwhelming.
Date published: 2023-04-16
Rated 4 out of 5 by from User Friendly - Definitely cost effective I've been using Turbo Tax for decades. It's always been user friendly, and last year's version was super simple (in spite of our finances having become more complex). In the past 25+ years, I did not use TurboTax. One year I went to H&R and ended up getting audited because of an error I didn't catch when they were preparing our taxes. Last year we used an independent tax preparer and it cost us over $700. Even if I had not found as many ways to save on the taxes we owed, it would have been worth it for me to do it myself with TurboTax and saved at least $500 on the whole process. I'm not sure why, but this year, I found it less simple. It's still very user friendly, but there were things I was unable to find as easily as last year. I was able to speak to 3 TT reps - two were very helpful. One left me on hold forever then I was disconnected. Important tip: Initially, I didn't want to connect to our credit card for our home business, but it turned out to save us over $1,000 in taxes by easily grabbing the business expenses from the register.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is great! I've used turbo tax every year and think it's great.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is Awesome! I have used TurboTax for my individual and business returns for many years.
Date published: 2023-04-16
Rated 3 out of 5 by from Exceptional service! I was guided through my tax return with process with no complications, technical difficulties, nor any concerns of fraud. I will be using TurboTax from here on out!
Date published: 2023-04-16
Rated 5 out of 5 by from And Done Super easy to use, love the technology and how quick the process is!
Date published: 2023-04-16
Rated 5 out of 5 by from Easy to Use TurboTax is helpful and keeps all my tax documents in one place.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax is a life Saver. Before Turbo Tax, tax season almost made me regret making any money AT ALL.
Date published: 2023-04-16
Rated 1 out of 5 by from This isn't free It is shameful that you advertise free then I CANNOT print my return after going through the ENTIRE process. Out of $179, I am getting $21 back AND make less than the $66,000 required to charge. It is shady.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1993
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo tax trying to find the places to input the information was confusing as well as the explanations needed to be a little more simplier and less confusing to the private sector.
Date published: 2023-04-16
Rated 5 out of 5 by from My stress goes down with each click. I love how easy and clear TurboTax makes doing my taxes. I feel like it is reviewing my finances and potential deductions in ways I could never research and remember on my own. The step-by-step process is clear, and makes it easy to focus on small bits of information at a time so it doesn't get overwhelming.
Date published: 2023-04-16
Rated 4 out of 5 by from User Friendly - Definitely cost effective I've been using Turbo Tax for decades. It's always been user friendly, and last year's version was super simple (in spite of our finances having become more complex). In the past 25+ years, I did not use TurboTax. One year I went to H&R and ended up getting audited because of an error I didn't catch when they were preparing our taxes. Last year we used an independent tax preparer and it cost us over $700. Even if I had not found as many ways to save on the taxes we owed, it would have been worth it for me to do it myself with TurboTax and saved at least $500 on the whole process. I'm not sure why, but this year, I found it less simple. It's still very user friendly, but there were things I was unable to find as easily as last year. I was able to speak to 3 TT reps - two were very helpful. One left me on hold forever then I was disconnected. Important tip: Initially, I didn't want to connect to our credit card for our home business, but it turned out to save us over $1,000 in taxes by easily grabbing the business expenses from the register.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is great! I've used turbo tax every year and think it's great.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is Awesome! I have used TurboTax for my individual and business returns for many years.
Date published: 2023-04-16
Rated 3 out of 5 by from Exceptional service! I was guided through my tax return with process with no complications, technical difficulties, nor any concerns of fraud. I will be using TurboTax from here on out!
Date published: 2023-04-16
Rated 5 out of 5 by from And Done Super easy to use, love the technology and how quick the process is!
Date published: 2023-04-16
Rated 5 out of 5 by from Easy to Use TurboTax is helpful and keeps all my tax documents in one place.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax is a life Saver. Before Turbo Tax, tax season almost made me regret making any money AT ALL.
Date published: 2023-04-16
Rated 1 out of 5 by from This isn't free It is shameful that you advertise free then I CANNOT print my return after going through the ENTIRE process. Out of $179, I am getting $21 back AND make less than the $66,000 required to charge. It is shady.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1993