TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from They were patient with my lack of brain cells The whole process was easy until I didn't realize that the second payment button was for Federal taxes. Currie was awesome in walking me through it and then some. I appreciate her!
Date published: 2023-04-16
Rated 4 out of 5 by from TURBO TAZ I LIKE THE EASE OF USE, BUT WOULD LIKE IT LOT MORE IF THE TOTAL COST TO FILE AND RECIEVE MY REFUND WERE MUCH CLOSER TO $95.00
Date published: 2023-04-16
Rated 4 out of 5 by from I like Turbo Tax! I like Turbo Tax, is easy and friendly to work with.
Date published: 2023-04-16
Rated 1 out of 5 by from Overpriced and Forced to Pay for Upgraded Service I am super disappointed in TurboTax this year. I logged in and wasn't given the option of what product I wanted to buy, although I tried. I completed my taxes and was charged over $209 (Over $350 for total return) to do a simple return, which appeared to be the default for TurboTax. I even logged in and out multiple times hoping to get an option for what product I wanted to use. This seems unethical and I won't be using TT again.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax title is very Appropriate Helped understand initial error entry. Made much clearer!
Date published: 2023-04-16
Rated 5 out of 5 by from Great Program It was very easy to use; not to mention less expensive than using a CPA.
Date published: 2023-04-16
Rated 3 out of 5 by from Something was different In years past was able to plug in a couple bits of information and it downloaded important documents. For some reason this year when I tried to do that it gave error messages and I had to manually input things that in other years TurboTax did. Was really annoying considering how much I spend annually on the software for it to go up in price and have less features.
Date published: 2023-04-16
Rated 4 out of 5 by from Confusing when submitting my State Tax. It says that we cannot E FILE and it never guided me on how to submit it manually. This is a LLC partnership in Oregon.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax is simpe to d\use TurboTax guides you through the process, asks Questions & has areas to be able to understand what each item means. Has done us well over the years. This years seemed even simpler
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax Easy to use and file your taxes Have used for several years
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1992
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from They were patient with my lack of brain cells The whole process was easy until I didn't realize that the second payment button was for Federal taxes. Currie was awesome in walking me through it and then some. I appreciate her!
Date published: 2023-04-16
Rated 4 out of 5 by from TURBO TAZ I LIKE THE EASE OF USE, BUT WOULD LIKE IT LOT MORE IF THE TOTAL COST TO FILE AND RECIEVE MY REFUND WERE MUCH CLOSER TO $95.00
Date published: 2023-04-16
Rated 4 out of 5 by from I like Turbo Tax! I like Turbo Tax, is easy and friendly to work with.
Date published: 2023-04-16
Rated 1 out of 5 by from Overpriced and Forced to Pay for Upgraded Service I am super disappointed in TurboTax this year. I logged in and wasn't given the option of what product I wanted to buy, although I tried. I completed my taxes and was charged over $209 (Over $350 for total return) to do a simple return, which appeared to be the default for TurboTax. I even logged in and out multiple times hoping to get an option for what product I wanted to use. This seems unethical and I won't be using TT again.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax title is very Appropriate Helped understand initial error entry. Made much clearer!
Date published: 2023-04-16
Rated 5 out of 5 by from Great Program It was very easy to use; not to mention less expensive than using a CPA.
Date published: 2023-04-16
Rated 3 out of 5 by from Something was different In years past was able to plug in a couple bits of information and it downloaded important documents. For some reason this year when I tried to do that it gave error messages and I had to manually input things that in other years TurboTax did. Was really annoying considering how much I spend annually on the software for it to go up in price and have less features.
Date published: 2023-04-16
Rated 4 out of 5 by from Confusing when submitting my State Tax. It says that we cannot E FILE and it never guided me on how to submit it manually. This is a LLC partnership in Oregon.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax is simpe to d\use TurboTax guides you through the process, asks Questions & has areas to be able to understand what each item means. Has done us well over the years. This years seemed even simpler
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax Easy to use and file your taxes Have used for several years
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1992