TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Student
Rated 3 out of 5 by from TurboTax can be improved TurboTax should provide the ability to right click on every number on every form to see the source entry from the Step By Step entry page. For example, no information was provided on how the Education Credit figure was derived in the Student Info Worksheet for 1099Qs. Also, there should be more guidance provided on users who moved to another state during the tax year. Do we split out capital losses by state? How are we to know state sources by sold stocks during the year. Look up where each company is domiciled? What about charitable contributions? If you took a standard deduction amount, charitalbe contributions were capped at $300 for the CARES Act. Do we need to apportion the $300 by state or if we had a total charitable contribution in excess of $1K, can we use $300 for each state if we have receipts to back up? Moving Expenses are still deductible in California. Why is the word "government" reimbursement on the form even if you are NOT part of the Armed Forces. That is an error. There should be info icons on every page for every question. I had to call the question line 6 times over 4 weeks of completing my taxes. However, I am so grateful that I can talk to a live person although 1 of the 6 times I was refused service as she only could see that I use the free fillable forms, even though I've purchased the PC download for at least the past five years for myself. I also complete my two sons returns, my Aunt and my mother-in-law's returns annually.
Date published: 2021-05-03
Rated 5 out of 5 by from Quickest, easiest and most reliable way to file. Never used a live expert from Turbotax but have been using the system for maybe 20 years now. Would never go back to the slow paper format.
Date published: 2021-05-03
Rated 5 out of 5 by from Awesome experience Simply flawless and very easy to use. Other sites were just too complicated
Date published: 2021-05-03
Rated 3 out of 5 by from TurboTax does not efile returns We are filing Federal and NY State tax returns for my father who died in February 2020. I am the Executor. I also had Power of Attorney when my father was alive. TurboTax gives a message saying it cannot e-file the Federal & State returns. But the NY State instructions say that NY will not accept a mailed return. What do we do?
Date published: 2021-05-03
Rated 4 out of 5 by from I love turbo tax It really make my tax filing easy, particularly the way it giudes through the process and helps me check for errors. Thanks
Date published: 2021-05-03
Rated 5 out of 5 by from user friendly Turbo Tax made it easy to file my taxes, very user friendly for a beginner. I would recommend Turbo Tax to all new users and the price was incredible.
Date published: 2021-05-03
Rated 5 out of 5 by from Best Place to File Your Taxes Easily got me a great refund took no time whatsoever
Date published: 2021-05-03
Rated 5 out of 5 by from My first IC tax return and you saved my life!!! TurboTax made a potentially horrific process quite easy and extremely user friendly. I was not looking forward to this tax filing but you made it easy and IT'S DONE!!!!
Date published: 2021-05-03
Rated 5 out of 5 by from Easy to useJL Have used Turbo Tax for several years. Always satisfied.
Date published: 2021-05-03
Rated 4 out of 5 by from I have used Turbo 8 years & I enjoy it. Easy to understand. also, easy to maneuver in the app.
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 1980
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from TurboTax can be improved TurboTax should provide the ability to right click on every number on every form to see the source entry from the Step By Step entry page. For example, no information was provided on how the Education Credit figure was derived in the Student Info Worksheet for 1099Qs. Also, there should be more guidance provided on users who moved to another state during the tax year. Do we split out capital losses by state? How are we to know state sources by sold stocks during the year. Look up where each company is domiciled? What about charitable contributions? If you took a standard deduction amount, charitalbe contributions were capped at $300 for the CARES Act. Do we need to apportion the $300 by state or if we had a total charitable contribution in excess of $1K, can we use $300 for each state if we have receipts to back up? Moving Expenses are still deductible in California. Why is the word "government" reimbursement on the form even if you are NOT part of the Armed Forces. That is an error. There should be info icons on every page for every question. I had to call the question line 6 times over 4 weeks of completing my taxes. However, I am so grateful that I can talk to a live person although 1 of the 6 times I was refused service as she only could see that I use the free fillable forms, even though I've purchased the PC download for at least the past five years for myself. I also complete my two sons returns, my Aunt and my mother-in-law's returns annually.
Date published: 2021-05-03
Rated 5 out of 5 by from Quickest, easiest and most reliable way to file. Never used a live expert from Turbotax but have been using the system for maybe 20 years now. Would never go back to the slow paper format.
Date published: 2021-05-03
Rated 5 out of 5 by from Awesome experience Simply flawless and very easy to use. Other sites were just too complicated
Date published: 2021-05-03
Rated 3 out of 5 by from TurboTax does not efile returns We are filing Federal and NY State tax returns for my father who died in February 2020. I am the Executor. I also had Power of Attorney when my father was alive. TurboTax gives a message saying it cannot e-file the Federal & State returns. But the NY State instructions say that NY will not accept a mailed return. What do we do?
Date published: 2021-05-03
Rated 4 out of 5 by from I love turbo tax It really make my tax filing easy, particularly the way it giudes through the process and helps me check for errors. Thanks
Date published: 2021-05-03
Rated 5 out of 5 by from user friendly Turbo Tax made it easy to file my taxes, very user friendly for a beginner. I would recommend Turbo Tax to all new users and the price was incredible.
Date published: 2021-05-03
Rated 5 out of 5 by from Best Place to File Your Taxes Easily got me a great refund took no time whatsoever
Date published: 2021-05-03
Rated 5 out of 5 by from My first IC tax return and you saved my life!!! TurboTax made a potentially horrific process quite easy and extremely user friendly. I was not looking forward to this tax filing but you made it easy and IT'S DONE!!!!
Date published: 2021-05-03
Rated 5 out of 5 by from Easy to useJL Have used Turbo Tax for several years. Always satisfied.
Date published: 2021-05-03
Rated 4 out of 5 by from I have used Turbo 8 years & I enjoy it. Easy to understand. also, easy to maneuver in the app.
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 1980