TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from It's glitchy on the phone. Better on a computer. It should be recommended to use this on a computer, and not on a small device like a phone or tablet.
Date published: 2023-04-16
Rated 5 out of 5 by from Recommend Turbo Tax Great experience dealing with TurboTax makes filing easy.
Date published: 2023-04-16
Rated 5 out of 5 by from It's a huge help I have been using the service for several years. It is very easy to use, extremely user friendly. My taxes are not complicated, and I could probably file it on my own, but using TurboTax just takes much of the stress out. I like particularly that it keeps history from previous filings, which makes it so much easier to locate documents I will need. I'm very satisfied with it.
Date published: 2023-04-16
Rated 3 out of 5 by from Mediocre this year Iv used Turbo Tax for 20 plus years and Using Turbo Tax was much more difficult this year. Thinking about using a professional next year unless they clean up their act. It shouldn't be this difficult.
Date published: 2023-04-16
Rated 1 out of 5 by from Scam I've been using TurboTax for year and it's just getting even more expensive to file on my own. You advertise free services but then make me pay almost 200.00 dollars to file myself and then won't allow me to use my measly refund to pay for it. Not satisfied and won't be returning to TurboTax to file my taxes again.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax Works No engagement with tax professional so I don't have anything to review about that. And that's that
Date published: 2023-04-16
Rated 2 out of 5 by from Bugs this year -- lots of redundant entries I had to enter a bunch of info twice this year. As I remember: (1) My K-1 had a K3 attached. I had to fill out most of the redundant entries on the K3 myself. (2) My address for my solar tax credit I entered. Then your software changed the solar address to my mailing address. I had to re-type the address. (3) When I entered my credit card info to pay for your software, you software changed the credit card number and expiration date to some other card I don't recognize. The transaction was declined. I had to re-type my credit card info and submit it again. (4) Your marketing pop-ups have become unreasonable and annoying, both in quantity and being made to look like important tax questions. I think your marketing pop-ups double or triple the amount of time it takes to do a return. Please simplify your software, like in past years. Thanks!
Date published: 2023-04-16
Rated 5 out of 5 by from Best thing ever! I should've used Turbo Tax a long time ago! Affordable, easy to navigate! I"m a fan. Look forward to using Turbo Tax from here on out
Date published: 2023-04-16
Rated 2 out of 5 by from Why was my State Tax Mis-calculated? Sorry, I am an accountant and I checked your numbers multiple times, but you miscalculated my CT State Tax based on the State Tax Tables. And it was not rounding. It was only a few dollars, but an automated service like yours should not make mistakes. How can you be trusted ?
Date published: 2023-04-16
Rated 5 out of 5 by from Glad I could ask a question and the pop up answer I did not get help from a person - only the automated pop ups
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1977
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It's glitchy on the phone. Better on a computer. It should be recommended to use this on a computer, and not on a small device like a phone or tablet.
Date published: 2023-04-16
Rated 5 out of 5 by from Recommend Turbo Tax Great experience dealing with TurboTax makes filing easy.
Date published: 2023-04-16
Rated 5 out of 5 by from It's a huge help I have been using the service for several years. It is very easy to use, extremely user friendly. My taxes are not complicated, and I could probably file it on my own, but using TurboTax just takes much of the stress out. I like particularly that it keeps history from previous filings, which makes it so much easier to locate documents I will need. I'm very satisfied with it.
Date published: 2023-04-16
Rated 3 out of 5 by from Mediocre this year Iv used Turbo Tax for 20 plus years and Using Turbo Tax was much more difficult this year. Thinking about using a professional next year unless they clean up their act. It shouldn't be this difficult.
Date published: 2023-04-16
Rated 1 out of 5 by from Scam I've been using TurboTax for year and it's just getting even more expensive to file on my own. You advertise free services but then make me pay almost 200.00 dollars to file myself and then won't allow me to use my measly refund to pay for it. Not satisfied and won't be returning to TurboTax to file my taxes again.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax Works No engagement with tax professional so I don't have anything to review about that. And that's that
Date published: 2023-04-16
Rated 2 out of 5 by from Bugs this year -- lots of redundant entries I had to enter a bunch of info twice this year. As I remember: (1) My K-1 had a K3 attached. I had to fill out most of the redundant entries on the K3 myself. (2) My address for my solar tax credit I entered. Then your software changed the solar address to my mailing address. I had to re-type the address. (3) When I entered my credit card info to pay for your software, you software changed the credit card number and expiration date to some other card I don't recognize. The transaction was declined. I had to re-type my credit card info and submit it again. (4) Your marketing pop-ups have become unreasonable and annoying, both in quantity and being made to look like important tax questions. I think your marketing pop-ups double or triple the amount of time it takes to do a return. Please simplify your software, like in past years. Thanks!
Date published: 2023-04-16
Rated 5 out of 5 by from Best thing ever! I should've used Turbo Tax a long time ago! Affordable, easy to navigate! I"m a fan. Look forward to using Turbo Tax from here on out
Date published: 2023-04-16
Rated 2 out of 5 by from Why was my State Tax Mis-calculated? Sorry, I am an accountant and I checked your numbers multiple times, but you miscalculated my CT State Tax based on the State Tax Tables. And it was not rounding. It was only a few dollars, but an automated service like yours should not make mistakes. How can you be trusted ?
Date published: 2023-04-16
Rated 5 out of 5 by from Glad I could ask a question and the pop up answer I did not get help from a person - only the automated pop ups
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1977