TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Clear Steps Very clear wording to assist tax payers. Easy and helpful.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax makes doing taxes EASY!! Super easy to Download and User Friendly. Love how it guides you through.
Date published: 2023-04-16
Rated 1 out of 5 by from Honestly- This is my LAST year I have been using Turbotax for a very long time. My Spouse was in the military, and being able to file free was such a wonderful gift. Now that he is a vetran it is not free, but that is not why I am giving 1 star. This year for 2022 filing laws changed around federal tax deductions for children- did you know? Neither did I. I didn't find out until I was going through turbo tax. We are getting pennies back, and having to pay taxes while being dual income barely above 100k total... and WE ARE PAYING. So here I am, putting off filing for weeks because I hoped and prayed the turbo tax accountants would help me understand or find something. no. Everytime I call I am greeted by a non CPA and then when transferred because you have to be transferred to speak to a CPA) the wait is 20+ minutes or it straights hangs-up on you. I am the primary bread-winner in our home and working 8-6 daily with a 1 hr commute there and back so I can make as much money as I can... and here I am chasing a service I am supposedly paying for. As I said- this is the last year. I am not going through this again.... Terrible service, not worth the money.
Date published: 2023-04-16
Rated 5 out of 5 by from Great Easy. Was able to do myself. Took less time than I thought
Date published: 2023-04-16
Rated 1 out of 5 by from i dont like it when you go back to edit it still keeps the same value and doesnt deduct
Date published: 2023-04-16
Rated 2 out of 5 by from Turbo Tax now sucks! For the amount of money that it now costs I should not have had to do anything but confirm things that were pulled from my Fidelity account(s). This was not as easy as it should have been. I will be going to a tax accountant next year.
Date published: 2023-04-16
Rated 5 out of 5 by from Very thorough Turbo Tax Super helpful, getting me to understand what and why everything was needed to file.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy. Step By Step Be your own tax professional. Love it. Everything is so easy and the system walks you through all of it.
Date published: 2023-04-16
Rated 5 out of 5 by from its easy and that's good! It was easy to use.I liked that I didn't get overwhelmed by all of it.
Date published: 2023-04-16
Rated 3 out of 5 by from Unexplained anomalies Program appeared not to sum capital gains correctly, for a ~$300 difference. No account appeared to be taken of allowable deduction of state income tax paid, for a $5000 difference; question referred to users' group which never replied.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1972
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Clear Steps Very clear wording to assist tax payers. Easy and helpful.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax makes doing taxes EASY!! Super easy to Download and User Friendly. Love how it guides you through.
Date published: 2023-04-16
Rated 1 out of 5 by from Honestly- This is my LAST year I have been using Turbotax for a very long time. My Spouse was in the military, and being able to file free was such a wonderful gift. Now that he is a vetran it is not free, but that is not why I am giving 1 star. This year for 2022 filing laws changed around federal tax deductions for children- did you know? Neither did I. I didn't find out until I was going through turbo tax. We are getting pennies back, and having to pay taxes while being dual income barely above 100k total... and WE ARE PAYING. So here I am, putting off filing for weeks because I hoped and prayed the turbo tax accountants would help me understand or find something. no. Everytime I call I am greeted by a non CPA and then when transferred because you have to be transferred to speak to a CPA) the wait is 20+ minutes or it straights hangs-up on you. I am the primary bread-winner in our home and working 8-6 daily with a 1 hr commute there and back so I can make as much money as I can... and here I am chasing a service I am supposedly paying for. As I said- this is the last year. I am not going through this again.... Terrible service, not worth the money.
Date published: 2023-04-16
Rated 5 out of 5 by from Great Easy. Was able to do myself. Took less time than I thought
Date published: 2023-04-16
Rated 1 out of 5 by from i dont like it when you go back to edit it still keeps the same value and doesnt deduct
Date published: 2023-04-16
Rated 2 out of 5 by from Turbo Tax now sucks! For the amount of money that it now costs I should not have had to do anything but confirm things that were pulled from my Fidelity account(s). This was not as easy as it should have been. I will be going to a tax accountant next year.
Date published: 2023-04-16
Rated 5 out of 5 by from Very thorough Turbo Tax Super helpful, getting me to understand what and why everything was needed to file.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy. Step By Step Be your own tax professional. Love it. Everything is so easy and the system walks you through all of it.
Date published: 2023-04-16
Rated 5 out of 5 by from its easy and that's good! It was easy to use.I liked that I didn't get overwhelmed by all of it.
Date published: 2023-04-16
Rated 3 out of 5 by from Unexplained anomalies Program appeared not to sum capital gains correctly, for a ~$300 difference. No account appeared to be taken of allowable deduction of state income tax paid, for a $5000 difference; question referred to users' group which never replied.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1972