TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from Kind of works While using the software is mostly self explanatory, filing your returns can be challenging. Make sure you record your PIN number because you will need last years PIN number to file this years return. Updater for turbo tax is a pain and many times the auto updater doesn't work. I feel for people who may not be extremely computer savy should this problem occur for them.
Date published: 2021-05-03
Rated 3 out of 5 by from Product Feedback I initially thought I needed to file taxes for 2 states. Your system first collects the filing fees, then presents options to review with a tax specialist. After review I realized I do not need to file a 2nd state tax return. But since I had made a payment, I couldn't backtrack or delete the unfiled return. I had no choice but to continue filing both state returns. This is a very poor product design, I should be able to delete a state return at any point before filing it.
Date published: 2021-05-03
Rated 4 out of 5 by from Easy to use. Slow in some instances All was easy with the exception of the handling of NYS Unemployment at theStatelevel
Date published: 2021-05-03
Rated 5 out of 5 by from Have used for many years; since the beginning. They continue to make revisions that further clarify this difficult process.
Date published: 2021-05-03
Rated 5 out of 5 by from 2020 Turbo Tax Turbo tax is easy to use and incorporates all the latest changes. Compares prior year return for review and comparison.
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax meets or exceeds a taxpayer's needs I use Turbo Tax Business for my business and Turbo Tax Premier for my business and rental properties. It does it all with a level of confidence I could never get from a tax preparer. No need for a CPA either.
Date published: 2021-05-03
Rated 5 out of 5 by from its great help the info was great and the expert was great and the help was very knowledgeable
Date published: 2021-05-03
Rated 5 out of 5 by from Easy process as always! A very efficient process with good explanations. Thanks for the service.
Date published: 2021-05-03
Rated 5 out of 5 by from Makes Tax Time Survivable No guessing about which forms to use. No missing forms. Fast and easy organization of all of the income and deductions plus suggestions for deductions that would never be thought of. Just knowing that you can call for help if you need it is a nice touch. Each year seems easier.
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax was Quick and Simple! Awesome service. It took some time: I even used live help. Michael walked me thru using a split screen to address one holdup. Overall I’ll use again next year.
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 1956
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Kind of works While using the software is mostly self explanatory, filing your returns can be challenging. Make sure you record your PIN number because you will need last years PIN number to file this years return. Updater for turbo tax is a pain and many times the auto updater doesn't work. I feel for people who may not be extremely computer savy should this problem occur for them.
Date published: 2021-05-03
Rated 3 out of 5 by from Product Feedback I initially thought I needed to file taxes for 2 states. Your system first collects the filing fees, then presents options to review with a tax specialist. After review I realized I do not need to file a 2nd state tax return. But since I had made a payment, I couldn't backtrack or delete the unfiled return. I had no choice but to continue filing both state returns. This is a very poor product design, I should be able to delete a state return at any point before filing it.
Date published: 2021-05-03
Rated 4 out of 5 by from Easy to use. Slow in some instances All was easy with the exception of the handling of NYS Unemployment at theStatelevel
Date published: 2021-05-03
Rated 5 out of 5 by from Have used for many years; since the beginning. They continue to make revisions that further clarify this difficult process.
Date published: 2021-05-03
Rated 5 out of 5 by from 2020 Turbo Tax Turbo tax is easy to use and incorporates all the latest changes. Compares prior year return for review and comparison.
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax meets or exceeds a taxpayer's needs I use Turbo Tax Business for my business and Turbo Tax Premier for my business and rental properties. It does it all with a level of confidence I could never get from a tax preparer. No need for a CPA either.
Date published: 2021-05-03
Rated 5 out of 5 by from its great help the info was great and the expert was great and the help was very knowledgeable
Date published: 2021-05-03
Rated 5 out of 5 by from Easy process as always! A very efficient process with good explanations. Thanks for the service.
Date published: 2021-05-03
Rated 5 out of 5 by from Makes Tax Time Survivable No guessing about which forms to use. No missing forms. Fast and easy organization of all of the income and deductions plus suggestions for deductions that would never be thought of. Just knowing that you can call for help if you need it is a nice touch. Each year seems easier.
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax was Quick and Simple! Awesome service. It took some time: I even used live help. Michael walked me thru using a split screen to address one holdup. Overall I’ll use again next year.
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 1956