TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Awesome way to file your taxes The software was very easy to use. I recommend this product.
Date published: 2023-04-16
Rated 1 out of 5 by from They charged me an extra $39 just to deposit refun The site was horrible. Hardly anything transferred over. Had to enter most of it myself. Then you charged me for the premium because I had capitol gain carry over. Then to really top it me off, you charged me $39 just to have refund deposited into my own bank account. I paid over $200 for your crummy site. I could have had an accountant do it all for me for that cost. NEVER EVER again. You really dropped your site. This was the most confusing plan ever!
Date published: 2023-04-16
Rated 5 out of 5 by from Very helpful and easy! Turbo Tax is very easy to use and helpful. It takes you through each step, so you do not miss a thing.
Date published: 2023-04-16
Rated 4 out of 5 by from TurboTax Feedback Good overall. Would like longer timeout period and ability to go back to previous screen without being taken to the beginning of the previous section.
Date published: 2023-04-16
Rated 5 out of 5 by from easy, easy, easy Turbo tax is easy to use. Try it, you won't be disappointed.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbotax I have been using for years, very easy to navigate
Date published: 2023-04-16
Rated 5 out of 5 by from Very Pleasant Experience Ross was very helpful and diligent about making sure I had a successful experience. Given that I waiting until two days before the filing deadline, I am sure the tax experts are super busy so I am extremely grateful for the time and care he took to address my concerns.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax makes it easy Turbo tax makes it easier to file my taxes and feel like it did it the right way.
Date published: 2023-04-16
Rated 3 out of 5 by from Wisconsin State Tax Directions Wisconsin State Return directions are faulty. Wisconsin doesn't tax Soc. Sec. payments. However payments for Medicare Part B and Part D are deducted from Medicare payments and Turbo Tax does not have a place to enter those amounts as "payments out of pocket" for health insurance. I think this has been that way for a few years. The directions or poor or in outright error. This costs many people an amount of extra tax paid that is more than what one pays for a copy of Turbo Tax
Date published: 2023-04-16
Rated 3 out of 5 by from Long time customer, this year was full of mishaps I have used your service for many years with no issues. This year I encountered issues with importing my financials from multiple sources, & ended up needing to pull up information & manually enter myself. Your prices have increased on top of that. If I need to manually input my info, what do I need to pay you for? Additionally, in the past I could ask a question, this year I had one question, & was denied an answer unless I paid to upgrade @ $69!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1937
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Awesome way to file your taxes The software was very easy to use. I recommend this product.
Date published: 2023-04-16
Rated 1 out of 5 by from They charged me an extra $39 just to deposit refun The site was horrible. Hardly anything transferred over. Had to enter most of it myself. Then you charged me for the premium because I had capitol gain carry over. Then to really top it me off, you charged me $39 just to have refund deposited into my own bank account. I paid over $200 for your crummy site. I could have had an accountant do it all for me for that cost. NEVER EVER again. You really dropped your site. This was the most confusing plan ever!
Date published: 2023-04-16
Rated 5 out of 5 by from Very helpful and easy! Turbo Tax is very easy to use and helpful. It takes you through each step, so you do not miss a thing.
Date published: 2023-04-16
Rated 4 out of 5 by from TurboTax Feedback Good overall. Would like longer timeout period and ability to go back to previous screen without being taken to the beginning of the previous section.
Date published: 2023-04-16
Rated 5 out of 5 by from easy, easy, easy Turbo tax is easy to use. Try it, you won't be disappointed.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbotax I have been using for years, very easy to navigate
Date published: 2023-04-16
Rated 5 out of 5 by from Very Pleasant Experience Ross was very helpful and diligent about making sure I had a successful experience. Given that I waiting until two days before the filing deadline, I am sure the tax experts are super busy so I am extremely grateful for the time and care he took to address my concerns.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax makes it easy Turbo tax makes it easier to file my taxes and feel like it did it the right way.
Date published: 2023-04-16
Rated 3 out of 5 by from Wisconsin State Tax Directions Wisconsin State Return directions are faulty. Wisconsin doesn't tax Soc. Sec. payments. However payments for Medicare Part B and Part D are deducted from Medicare payments and Turbo Tax does not have a place to enter those amounts as "payments out of pocket" for health insurance. I think this has been that way for a few years. The directions or poor or in outright error. This costs many people an amount of extra tax paid that is more than what one pays for a copy of Turbo Tax
Date published: 2023-04-16
Rated 3 out of 5 by from Long time customer, this year was full of mishaps I have used your service for many years with no issues. This year I encountered issues with importing my financials from multiple sources, & ended up needing to pull up information & manually enter myself. Your prices have increased on top of that. If I need to manually input my info, what do I need to pay you for? Additionally, in the past I could ask a question, this year I had one question, & was denied an answer unless I paid to upgrade @ $69!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1937