TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 2 out of 5 by from Lower value, less reliable! Product is more complicated with too much attempt to upsell low value services. E-filing has not worked correctly for last two years. For slightly more money, I can just get a CPA to process for me. I have been using software for many years now but last two years has been disappointing.
Date published: 2021-06-15
Rated 5 out of 5 by from excellent product much better then my experiene with H&R Block. highly recommended
Date published: 2021-06-15
Rated 4 out of 5 by from Good as can be expected With so many tax changes during the year, it is unfair to be too harsh on the logic and flow of the interviews and the types of expenses which you'd think would be very clearly defined such as payroll processing costs & 401k costs and how to interpret the EIDL and PPP. Made the balance sheet tie-out too cumbersome.
Date published: 2021-06-15
Rated 4 out of 5 by from Good - but not as intuitive as in past years I found it more challenging to work through the categories with this year's Turbo Tax program. As a result it took longer for me to go through and edit areas - it was like a board game where you had to go back to square one and hit "continue" until you were back where you left off. But, I made it to the final square eventually! I did use the live Turbo Tax Consultant for a question I had about the Home Office deduction. Michael was very knowledgeable and clearly answered my question. I appreciated his help!
Date published: 2021-06-15
Rated 5 out of 5 by from Turbo Tax was Excellent!! I used the Chat feature for the first time and it was so simple. Received the response i needed very quickly. I highly recommend using Turbo Tax.
Date published: 2021-06-15
Rated 5 out of 5 by from Federal tax Made my filing easy and did not have to worry about missing steps because it lead me step by step.
Date published: 2021-06-15
Rated 5 out of 5 by from TurboTax is easy to use walks you through all the steps and verifies your entry
Date published: 2021-06-15
Rated 5 out of 5 by from Helpful The overall experience has always been great Thank you.
Date published: 2021-06-15
Rated 1 out of 5 by from extra charges extra charges - self employment form and percentage rate for paying with credit card
Date published: 2021-06-15
Rated 5 out of 5 by from Loved Turbo Tax!!! Amazing! Everything about filing my taxes was so easy! Self explanatory! I felt safe and trusting...Thank you!
Date published: 2021-06-15
All TurboTax® Offerings Reviews - Page 194
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Lower value, less reliable! Product is more complicated with too much attempt to upsell low value services. E-filing has not worked correctly for last two years. For slightly more money, I can just get a CPA to process for me. I have been using software for many years now but last two years has been disappointing.
Date published: 2021-06-15
Rated 5 out of 5 by from excellent product much better then my experiene with H&R Block. highly recommended
Date published: 2021-06-15
Rated 4 out of 5 by from Good as can be expected With so many tax changes during the year, it is unfair to be too harsh on the logic and flow of the interviews and the types of expenses which you'd think would be very clearly defined such as payroll processing costs & 401k costs and how to interpret the EIDL and PPP. Made the balance sheet tie-out too cumbersome.
Date published: 2021-06-15
Rated 4 out of 5 by from Good - but not as intuitive as in past years I found it more challenging to work through the categories with this year's Turbo Tax program. As a result it took longer for me to go through and edit areas - it was like a board game where you had to go back to square one and hit "continue" until you were back where you left off. But, I made it to the final square eventually! I did use the live Turbo Tax Consultant for a question I had about the Home Office deduction. Michael was very knowledgeable and clearly answered my question. I appreciated his help!
Date published: 2021-06-15
Rated 5 out of 5 by from Turbo Tax was Excellent!! I used the Chat feature for the first time and it was so simple. Received the response i needed very quickly. I highly recommend using Turbo Tax.
Date published: 2021-06-15
Rated 5 out of 5 by from Federal tax Made my filing easy and did not have to worry about missing steps because it lead me step by step.
Date published: 2021-06-15
Rated 5 out of 5 by from TurboTax is easy to use walks you through all the steps and verifies your entry
Date published: 2021-06-15
Rated 5 out of 5 by from Helpful The overall experience has always been great Thank you.
Date published: 2021-06-15
Rated 1 out of 5 by from extra charges extra charges - self employment form and percentage rate for paying with credit card
Date published: 2021-06-15
Rated 5 out of 5 by from Loved Turbo Tax!!! Amazing! Everything about filing my taxes was so easy! Self explanatory! I felt safe and trusting...Thank you!
Date published: 2021-06-15
All TurboTax® Offerings Reviews - Page 194