TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Great Product! I've been doing my taxes for the past 4 years now. Turbo Tax has helped me learn a lot.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy taxes this year Love the step by step instructions. As someone who has a difficult time with forms I appreciate this option. Especially with the e-file.
Date published: 2023-04-16
Rated 3 out of 5 by from Long time user feeling a little disappointed. I've used Turbo Tax for years and years. I used to buy the Turbo Tax Deluxe CD every year. I had to buy the Deluxe version because my husband is self-employed and we need the form to report expenses. The last couple of years I've used the online version. This year in particular, there were many points in the process that asked me to upgrade to other versions or to add the support options. Our taxes are pretty simple. I don't need a lot of extra. I could not get past a certain point in the process without upgrading to "Premium" in order to search for and report expenses. Again, our taxes are pretty simple. I'm disappointed. I still love Turbo Tax, but it felt like I was being forced to pay for more than I needed. There may have been a way to complete my taxes without this upgrade, but I couldn't find it. So I ended up paying $119 instead of $59. For about another $50 I could have had our tax professional prepare our taxes. I use Turbo Tax to save money. Well, I used to at least. Also, there was an offer to pay for the Turbo Tax with my refund which sounds great! However, when I got closer to finishing, there was a $39 fee for that option. I went back and paid with my debit card to avoid that fee. Thank you Turbo Tax, but please don't make a great thing too complicated or tricky! Looking forward to using it again for 2023 taxes!
Date published: 2023-04-16
Rated 1 out of 5 by from Turbo Tax tricks you into more money Every year Turbo Tax increases the amount it costs. On top of that Turbo Tax loves to say it only costs "X" amount of money to file, but then hits you with oh by the way state costs this amount on top of the "X" amount mentioned at the very beginning. At that point you already completed your taxes after a couple hours of this so it would suck to start over. Honestly probably my last year using Turbo Tax, because I can literally pay someone less money to do my taxes for me and get a better return than doing it myself on Turbo Tax to get cheated out of more money at the end of it.
Date published: 2023-04-16
Rated 5 out of 5 by from Great job all the way around Everything on this site is easy. Crypto is what drove me to seek expert help. Kim did an amazing job and was extremely personable. She deserves a raise. Kim was extremely knowledge but didn't hesitate to escalate during the crypto issue that inevitably came up. I am going to feel very comfortable in the future seeking expert help from TurboTax.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is Great Great Step by step instructions on how to enter all data.
Date published: 2023-04-16
Rated 3 out of 5 by from Forced to use certain options My return started with Live Premium and there was no way to downgrade to Turbo deluxe. It took 3 or 4 chat sessions to get someone to reset my return. Then when I tried to file, it was choosing to pay with return. I tried to pay with a card and it kept saying creditcard couldn't be processed, but logging into my bank showed 3 temporary charges. I finally had to submit using pay with return and got charged $39 more for that option.
Date published: 2023-04-16
Rated 2 out of 5 by from Lacking Support I am not sure I will use again next year. I had a problem I could not find the answer unless I would pay what I would pay a CPA for in the first place. Online help did not provide the answer. No Live chat support. Set password on my phone then had to set it again on the website.
Date published: 2023-04-16
Rated 3 out of 5 by from 2022 Review Overall very intuitive and support software, but fees are getting too expensive. I have been using TurboTax for as long as I have been filing taxes , there is no loyalty discount or any kind of discount.
Date published: 2023-04-16
Rated 5 out of 5 by from Great software and easy to use I like the accuracy and ease of use. I have used this software for the last 10 years and it is useful
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1929
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Product! I've been doing my taxes for the past 4 years now. Turbo Tax has helped me learn a lot.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy taxes this year Love the step by step instructions. As someone who has a difficult time with forms I appreciate this option. Especially with the e-file.
Date published: 2023-04-16
Rated 3 out of 5 by from Long time user feeling a little disappointed. I've used Turbo Tax for years and years. I used to buy the Turbo Tax Deluxe CD every year. I had to buy the Deluxe version because my husband is self-employed and we need the form to report expenses. The last couple of years I've used the online version. This year in particular, there were many points in the process that asked me to upgrade to other versions or to add the support options. Our taxes are pretty simple. I don't need a lot of extra. I could not get past a certain point in the process without upgrading to "Premium" in order to search for and report expenses. Again, our taxes are pretty simple. I'm disappointed. I still love Turbo Tax, but it felt like I was being forced to pay for more than I needed. There may have been a way to complete my taxes without this upgrade, but I couldn't find it. So I ended up paying $119 instead of $59. For about another $50 I could have had our tax professional prepare our taxes. I use Turbo Tax to save money. Well, I used to at least. Also, there was an offer to pay for the Turbo Tax with my refund which sounds great! However, when I got closer to finishing, there was a $39 fee for that option. I went back and paid with my debit card to avoid that fee. Thank you Turbo Tax, but please don't make a great thing too complicated or tricky! Looking forward to using it again for 2023 taxes!
Date published: 2023-04-16
Rated 1 out of 5 by from Turbo Tax tricks you into more money Every year Turbo Tax increases the amount it costs. On top of that Turbo Tax loves to say it only costs "X" amount of money to file, but then hits you with oh by the way state costs this amount on top of the "X" amount mentioned at the very beginning. At that point you already completed your taxes after a couple hours of this so it would suck to start over. Honestly probably my last year using Turbo Tax, because I can literally pay someone less money to do my taxes for me and get a better return than doing it myself on Turbo Tax to get cheated out of more money at the end of it.
Date published: 2023-04-16
Rated 5 out of 5 by from Great job all the way around Everything on this site is easy. Crypto is what drove me to seek expert help. Kim did an amazing job and was extremely personable. She deserves a raise. Kim was extremely knowledge but didn't hesitate to escalate during the crypto issue that inevitably came up. I am going to feel very comfortable in the future seeking expert help from TurboTax.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is Great Great Step by step instructions on how to enter all data.
Date published: 2023-04-16
Rated 3 out of 5 by from Forced to use certain options My return started with Live Premium and there was no way to downgrade to Turbo deluxe. It took 3 or 4 chat sessions to get someone to reset my return. Then when I tried to file, it was choosing to pay with return. I tried to pay with a card and it kept saying creditcard couldn't be processed, but logging into my bank showed 3 temporary charges. I finally had to submit using pay with return and got charged $39 more for that option.
Date published: 2023-04-16
Rated 2 out of 5 by from Lacking Support I am not sure I will use again next year. I had a problem I could not find the answer unless I would pay what I would pay a CPA for in the first place. Online help did not provide the answer. No Live chat support. Set password on my phone then had to set it again on the website.
Date published: 2023-04-16
Rated 3 out of 5 by from 2022 Review Overall very intuitive and support software, but fees are getting too expensive. I have been using TurboTax for as long as I have been filing taxes , there is no loyalty discount or any kind of discount.
Date published: 2023-04-16
Rated 5 out of 5 by from Great software and easy to use I like the accuracy and ease of use. I have used this software for the last 10 years and it is useful
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1929