TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

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Rated 4 out of 5 by from Turbo Tax is Easy Have used Turbo Tax for nine years. Auto filling from previous year makes everything go much faster.
Date published: 2023-04-16
Rated 5 out of 5 by from turboTax is alsome Still confident when using Turbo Tax over several years using it.
Date published: 2023-04-16
Rated 5 out of 5 by from It's so easy to use. I did not use a live expert. I did it myself. So easy!
Date published: 2023-04-16
Rated 4 out of 5 by from Not as good as in the past, lots of room for impro I used to use TurboTax in the past, then moved to HR Block, but this year - boy did HR Block's software stink! Confusing terminology, etc., it decided we had to file an extension, which we did not want to do and had to contact customer support to get their pro-review removed because their software refused. Then we found out that once HRB starts the extension return, there is no stopping it. We suffered with their software for days and gave up. We started TurboTax, and despite some navigation problems, finished in under five hours, granted that we had already done some of the leg work. TTax has some navigation problems to work out, as well as some terminology. I do miss the mini-spreadsheets to itemize a particular field. The connection between the Federal return and the states (we filed two states this year) is pretty lame. In the state returns, there was a field labeled "Taxes" taken from the Federal return, but no reference to where the number came from, no link to take us directly to that section of the return. We had to go there manually, find the section, and then when returning to the state return, we had to click through the entire state return from the start. Also, with two states, you have to apportion income, etc., between the two states. You would THINK that if there is $100,000 for the year, and you gave $80,000 to one state, the other state would automatically enter $20,000 - or at the least, suggest that number. Nope. Also, with multiple states, the first question should be "When did you become a resident?" or What are you residency dates. Then the program could suggest an apportionment for things like interest, income, etc., at least compute the percentage(s) for you. Its like the Federal return and the states' returns are from three different companies. Then, importing data from financial institutions was a problem, apparently, TTax thinks you have just one such account at each place, even when you are filing jointly. Another call to tech support and 15 minutes resolved that issue. With 35 years of software engineering behind me, these are design issues that do not make sense. And another thing, how about if you ask me if I owned a business in the first few questions and then not pester me with the business questions? In all, we will be using TTax in the future.
Date published: 2023-04-16
Rated 5 out of 5 by from Worked for me They try to make is as straight forward as possible
Date published: 2023-04-16
Rated 5 out of 5 by from Best way to file Taxes on your own! Turbo Tax has a very friendly user interface that efficiently guides you through filing your taxes on your own. Taxes can be stressful, but Turbo tax makes it less stressful by walking you step by step through the tax filing process. Plus, the low cost fee for filing through Turbo Tax can be taken directly out of your return so there is no up front cost to filing though Turbo Tax.
Date published: 2023-04-16
Rated 2 out of 5 by from turbo tax is ok it was fine not the greatest. the price is too high
Date published: 2023-04-16
Rated 5 out of 5 by from Tax Time Not a Fun Time, But TT Less Painful Can feel confident in filing, easy to use and understand, love the steo-by-step and always looking for more tax breaks. Only downside - the price. Sometimes the price to file State is more than my Refund!
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax was impressive software Quick. Easy to follow. Very thorough. I'm a CPA and used multiple tax programs over the years. I no longer practice public accounting, but needed a solid online program that could handle stock transactions, multiple K-1, and AMT carryover. I was very skeptical but after using it the past two years I've been impressed by the software.
Date published: 2023-04-16
Rated 2 out of 5 by from Very difficult time with Turbo Tax I paid a lot of money for the full service and though the expert was amazing, the functionality of the product and the process as a whole was incredibly frustrating. At every turn there was another pay wall or preventing a simple task to be done.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1922
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is Easy Have used Turbo Tax for nine years. Auto filling from previous year makes everything go much faster.
Date published: 2023-04-16
Rated 5 out of 5 by from turboTax is alsome Still confident when using Turbo Tax over several years using it.
Date published: 2023-04-16
Rated 5 out of 5 by from It's so easy to use. I did not use a live expert. I did it myself. So easy!
Date published: 2023-04-16
Rated 4 out of 5 by from Not as good as in the past, lots of room for impro I used to use TurboTax in the past, then moved to HR Block, but this year - boy did HR Block's software stink! Confusing terminology, etc., it decided we had to file an extension, which we did not want to do and had to contact customer support to get their pro-review removed because their software refused. Then we found out that once HRB starts the extension return, there is no stopping it. We suffered with their software for days and gave up. We started TurboTax, and despite some navigation problems, finished in under five hours, granted that we had already done some of the leg work. TTax has some navigation problems to work out, as well as some terminology. I do miss the mini-spreadsheets to itemize a particular field. The connection between the Federal return and the states (we filed two states this year) is pretty lame. In the state returns, there was a field labeled "Taxes" taken from the Federal return, but no reference to where the number came from, no link to take us directly to that section of the return. We had to go there manually, find the section, and then when returning to the state return, we had to click through the entire state return from the start. Also, with two states, you have to apportion income, etc., between the two states. You would THINK that if there is $100,000 for the year, and you gave $80,000 to one state, the other state would automatically enter $20,000 - or at the least, suggest that number. Nope. Also, with multiple states, the first question should be "When did you become a resident?" or What are you residency dates. Then the program could suggest an apportionment for things like interest, income, etc., at least compute the percentage(s) for you. Its like the Federal return and the states' returns are from three different companies. Then, importing data from financial institutions was a problem, apparently, TTax thinks you have just one such account at each place, even when you are filing jointly. Another call to tech support and 15 minutes resolved that issue. With 35 years of software engineering behind me, these are design issues that do not make sense. And another thing, how about if you ask me if I owned a business in the first few questions and then not pester me with the business questions? In all, we will be using TTax in the future.
Date published: 2023-04-16
Rated 5 out of 5 by from Worked for me They try to make is as straight forward as possible
Date published: 2023-04-16
Rated 5 out of 5 by from Best way to file Taxes on your own! Turbo Tax has a very friendly user interface that efficiently guides you through filing your taxes on your own. Taxes can be stressful, but Turbo tax makes it less stressful by walking you step by step through the tax filing process. Plus, the low cost fee for filing through Turbo Tax can be taken directly out of your return so there is no up front cost to filing though Turbo Tax.
Date published: 2023-04-16
Rated 2 out of 5 by from turbo tax is ok it was fine not the greatest. the price is too high
Date published: 2023-04-16
Rated 5 out of 5 by from Tax Time Not a Fun Time, But TT Less Painful Can feel confident in filing, easy to use and understand, love the steo-by-step and always looking for more tax breaks. Only downside - the price. Sometimes the price to file State is more than my Refund!
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax was impressive software Quick. Easy to follow. Very thorough. I'm a CPA and used multiple tax programs over the years. I no longer practice public accounting, but needed a solid online program that could handle stock transactions, multiple K-1, and AMT carryover. I was very skeptical but after using it the past two years I've been impressed by the software.
Date published: 2023-04-16
Rated 2 out of 5 by from Very difficult time with Turbo Tax I paid a lot of money for the full service and though the expert was amazing, the functionality of the product and the process as a whole was incredibly frustrating. At every turn there was another pay wall or preventing a simple task to be done.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1922